2011 is the latest version of ISO/IEC 20000 standard set dealing with IT Service Management. GogoTraining offers the Foundation and the Associate courses which provide an excellent basis for companies to implement and use IT Service Management according to the internationally accepted ISO/IEC 20000 standard. The programs developed by EXIN supplements the essence of ITIL® with the quality- and consistency- thinking of the ISO approach, and also adds role-based thinking to it. The EXIN IT Service Management qualification is an extremely practical exam program. With an ITSM certificate, you can show that you are able do a professional job of IT service management. Get a fresh start in 2013 – check out these courses on GogoTraining.