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There are many things that enable an IT Service provider to deliver good IT services and value. The scope of the ITIL V3 Frameworks attempts to cover many of the Best Practices related to managing a good IT service provision. One of the core ITIL v3 publications is Service Design. In this GoGogh Radio Show, Neal L. Rowland covers briefly the 5 major aspects of Service Design according to the OGC ITIL frameworks.