ITIL® Overview for Managers and Non-Technical Staff Part 1

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Video Title	Minutes
00: Course Introduction	8
01: What is ITIL® and Why do I care? Part 1	26
02: What is ITIL® and Why do I care? Part 2	25
03: ITIL® Exam Overview	30
04: Service and Service Management as a Practice	28
05: Service Lifecycle	26
06: Service Strategy	25
07: Service Portfolio Management	17
08: Demand Management and Financial Management	29
09: Service Design	26
10: Service Catalog Management	20
11: SLM	26
12: Capacity Management	25
13: Availability Management	29
14: ISM, ITSCM, and Supplier Management	25
15: SS and SD Process Review	13
16: Course Summary	6
Total:	6 hours 24 minutes

Start Learning ITIL® Overview for Managers and Non-Technical Staff Part 1 Today!

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Course Materials

Want to be able to access these helpful materials? Contact Us!

• Student Guide
• Sample Exam Papers
• ITIL Exam Information
• itSMF Overview

Related Links

• Course Survey
• ITIL® Glossary of Terms
• OGC's Glossary of Terms
• Recommended Book: Passing your ITIL Foundation Exam - 2nd Edition
• Recommended ITIL® Books

For more information, contact us or call 1-877-546-4446

Start Learning ITIL® Overview for Managers and Non-Technical Staff Part 1 Today!

List Price: $995 Your Price: $95

Description

GogoTraining is an ITIL® accredited ATO.

The ITIL® Overview for Managers and Non-Technical Staff online training course has two parts covering the Service Lifecycle, Service Strategy, Service Design, and Continual Service Improvement. You will learn the basic concepts for a total comprehension of ITIL® practices for IT Service Management.

This overview enables people to understand the terminology used within ITIL. It focuses on foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as generic ITIL philosophy and background.

Objectives

As a result of taking this ITIL online training course, you will be able to:

• Gain a basic understanding of ITIL® concepts
• List the universal ITIL® terminology and context
• Discuss the structure and workflow of an ITIL® organization
• Identify the roles, processes, functions, and service lifecycle

Related Training

• Course: ITIL® Overview for Managers and Non-Technical Staff Part 2
• Course: ITIL® 2011: Foundations
• ITIL® v3 Certification Training
• Podcast: The Foundation Certification and ITIL
• Podcast: Five Aspects of Good Service Design
• Podcast: ITIL v3 Certification Schema
• Podcast: Preparing for Certification Exams

For more information, contact us or call 1-877-546-4446

Start Learning ITIL® Overview for Managers and Non-Technical Staff Part 1 Today!

List Price: $995 Your Price: $95

ITIL® Overview for Managers and Non-Technical Staff Part 1 Outline

Module 00: ITIL® v. 3 Foundations Part 1 Online Training - Course Introduction

 

Module 01: What is ITIL® and Why do I care? Part 1

• ITIL® Foundations
• Examples of Services and Service Management

 

Module 02: What is ITIL® and Why do I care? Part 2

• Examples of Services and Service Management
• How ITIL® Helps these services

 

For more information, contact us or call 1-877-546-4446

Start Learning ITIL® Overview for Managers and Non-Technical Staff Part 1 Today!

List Price: $995 Your Price: $95

Prerequisites

None

For more information, contact us or call 1-877-546-4446

Start Learning ITIL® Overview for Managers and Non-Technical Staff Part 1 Today!

List Price: $995 Your Price: $95