IT Asset Management: A Comprehensive Overview

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Related Links

• Course Survey

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Description

This IT Asset Management online training course will give you an overall understanding of IT Asset Management (ITAM) as a process set and the IT Asset Management Lifecycle. You will gain a foundational understanding of ITAM related activities including Hardware Asset Management and Software Asset Management. With this ITAM training, you will also learn the benefit from receiving best-practice related guidance as to how to integrate these activities and processes into an overall Service Lifecycle within IT.

Related Training

• Podcast: 6 Key Milestones On The ITAM Journey
• Podcast: 6 Things Managers Should Know About Implementing ITAM
• Podcast: From Alice To Dorothy: Risk Mitigation Tactics For ITAM Implementation
• Podcast: 7 Steps For Implementing ITAM: A Quick Start Guide
• Podcast: Four Steps In Creating The IT Asset Management Business Case

For more information, contact us or call 1-877-546-4446

IT Asset Management: A Comprehensive Overview Outline

Module 00: IT Asset Management: A Comprehensive Overview Online Training - Course Introduction

Module 01: IT Asset Management Overview

• What is IT Asset Management?
• Unique Business Issues facing the IT Asset Manager
• SAM vs. HAM: Software Asset Management vs. Hardware Asset Management
• Benefits of IT Asset Management: Qualitative and Quantitative

Module 02: IT Asset Management Lifecycle

• Introduction to the IT Asset Management Lifecycle
• ITAM Lifecycle Process Steps and Lifecycle Process Management
• Roles and Responsibilities

Module 03: Techniques for Assessing Organizational Readiness for IT Asset Management

• Software Asset Management Self-Assessment Methodology
• Benefits of Self-Assessment
• What to expect from an Asset Management Audit/Review

Module 04: IT Asset Management and IT Service Management Integration

• How ITAM and ITSM fit together
• IT Asset Management: Value to the Business
• IT Asset Management and IT Service Management Implementation Possibilities
• ITAM Project Management Techniques

Module 05: Technology Considerations

• Selecting an appropriate IT Asset Management Technology
• Key ITAM Technology Requirements
• Technology Integration Considerations
• Compliance Considerations

Module 06: Case Study: The Lemonade Stand

Module 07: Organizational Change and the Influence of IT Asset Management

• Organizational Change Management (OCM) Defined
• OCM and ITAM: The need to Address People, Process and Technology
• Demand Management

Module 08: Additional Tools

• HR/Call Center Coordination
• Inventory Management Tools
• TCO, ROI and VOI Tools
• Agreement and Negotiation Tools
• Measurement and Key Performance Indicators (KPI's)

Module 09: ROI, VOI & TCO: A Deeper Dive

• Overview of Return on Investment and how it relates to IT Asset Management
• Toolsets Available
• Deploying Tools: Tips, Tricks, Pitfalls, Lessons Learned

Module 10: Certification Overview

• ITAM Certifications Available
• ITSM Certifications Available
• Why Certify: The Value of Certification

Module 11: Business Process Re-Engineering & ITAM

• How to create IT Asset Management Process Models
• Guidance on Facilitating Business Process Re-Engineering Workshops
• Building an IT Asset Management Workflow:
• o Stakeholder Analysis Considerations
• o IT Financial Management Considerations

Module 12: Deployment Strategies: The ITAM Project Plan

• Considerations for building your ITAM project plan - People
• Considerations for building your ITAM project plan - Process Integration and Measurement
• Considerations for building your ITAM project plan - Technology Thoughts

Module 13: Why ITAM is important for Process Integration in IT

• ITAM and Configuration Management: A Deeper Dive
• Building the ITAM Workflow - Key Components
• ITAM Integration: A Fishbone Diagram Approach

Module 14: Course Summary

• Key Definitions and Acronyms overview
• Key Benefits of ITAM
• Key Considerations when Implementing ITAM Processes
• Key Considerations when implementing ITAM Tools

Module 15: IT Asset Management: A Comprehensive Overview Online Training - Course Summary & Evaluation

For more information, contact us or call 1-877-546-4446

Prerequisites

Experience and knowledge of IT computing environments would be helpful but it is not essential.

For more information, contact us or call 1-877-546-4446

Objectives

As a result of taking this IT Asset Management course, you will be able to:

• Describe the principles and objectives of IT Asset Management Processes
• Explain key differences between Software Asset Management and Hardware Asset Management Processes
• Identify how they could potentially scope and plan IT Asset Management process initiatives for their organization
• Describe how IT Asset Management (ITAM) aligns with best practice frameworks and standards such as ITIL®, ISO2000®, and COBIT®

For more information, contact us or call 1-877-546-4446