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ITIL® Overview for Managers and Non-Technical Staff Part 2 Enroll Today!

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ITIL® Overview for Managers and Non-Technical Staff Part 2

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Video Title Minutes
00: Course Introduction 6
01: What is ITIL® and Why do I care? Part 1 26
02: What is ITIL® and Why do I care? Part 2 24
03: Service Transition - Change Management 22
04: Service Asset and Configuration Management 24
05: Release and Deployment and Knowledge Management 27
06: Service Transition - Other Processes 19
07: Service Operation and Event Management 26
08: Service Operation: Incident Management 26
09: Service Operation: Problem Management 27
10: Service Operation - Request Fulfillment and Access Management 27
11: Functions 21
12: Continual Service Improvement 24
13: Review of ITIL Processes 18
14: Course Summary 7
Course Survey
Total: 5 hours 24 minutes

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Description

 

GogoTraining is an ITIL® accredited ATO.

 

In ITIL® Overview for Managers and Non-Technical Staff Part 2 online training course, you will learn about Service Transition, Service Operation, and Managing across the Lifecycle.

 

Prerequisites

You need to have taken the GogoTraining course ITIL® OVerview for Managers and Non-Technical Starff Part 1.

Objectives

As a result of taking ITIL® Overview for Managers and Non-Technical Staff Part 2 online training course, you will be able to:

  • Explain the ITIL® concepts
  • List the universal ITIL® terminology and context
  • Discuss the structure and workflow of an ITIL® organization
  • Identify the roles, processes, functions, and service lifecycle

Related Training

For more information, contact us or call 1-877-546-4446

Start Learning ITIL® Overview for Managers and Non-Technical Staff Part 2 Today!

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Prerequisites

You need to have taken the GogoTraining course ITIL® OVerview for Managers and Non-Technical Starff Part 1.

ITIL® Overview for Managers and Non-Technical Staff Part 2 Outline

Module 00: ITIL® v. 3 Foundations Part 2 Online Training - Course Introduction

Module 01: What is ITIL® and Why do I care? Part 1

  • ITIL®Foundations
  • Examples of Services and Service Management

Module 02: What is ITIL® and Why do I care? Part 2

  • How ITIL® Helps these services
  • Review of what was covered in Part 1 and what is covered in Part 2

Module 03: Service Transition - Change Management

  • Main goals and objectives of ST
  • Change Management
  • Change Process Models
  • Change Types
  • 7 Rs of Change Management

Module 04: Service Asset and Configuration Management

  • Service Asset and Configuration Management Process
  • SKMS
  • Configuration Items and Configuration Management System

Module 05: Release and Deployment and Knowledge Management

  • Release and Deployment Management
  • Knowledge Management

Module 06: Service Transition - Other Processes

  • Transition Planning and Support
  • Evaluation
  • Service Validation & Testing - V Model

Module 07: Service Operation and Event Management

  • Purpose of SO
  • Role of Communication in SO
  • Event Management
  • Events, Alerts, and Warnings

Module 08: Service Operation: Incident Management

  • Incident Management
  • Impact, Urgency and Priority
  • Business Value
  • Incident Models

Module 09: Service Operation: Problem Management

  • Difference between Incident Mgmt and Problem Mgmt
  • Problem Management
  • Problem Models
  • Known Errors, KEDB, and Workarounds

Module 10: Service Operation - Request Fulfillment and Access Management

  • Request Fulfillment
  • Service Requests
  • Access Management

Module 11: Functions

  • Service Desk
  • Technical Management
  • Applications Management
  • IT Operations Management

Module 12: Continual Service Improvement

  • PDCA cycle
  • 7 Step Improvement process
  • CSI Metrics

Module 13:Review of ITIL Processes

  • IT Governance
  • Process Review and their interfaces
  • Review of required terms
  • Mnemonics and study guides

Module 14: Course Summary

 

For more information, contact us or call 1-877-546-4446

Start Learning ITIL® Overview for Managers and Non-Technical Staff Part 2 Today!

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Course Materials

Want to be able to access these helpful materials? Contact Us!

  • Sample Exam Papers
  • Student Guide
  • Sample Exam Papers
  • ITIL Exam Information
  • ITSMF Overview

Important Links

  • Course Survey
  • ITIL® Glossary of Terms
  • OGC's Glossary of Terms
  • Recommended Book: Passing your ITIL Foundation Exam - 2nd Edition
  • Recommended ITIL® Books

For more information, contact us or call 1-877-546-4446

Start Learning ITIL® Overview for Managers and Non-Technical Staff Part 2 Today!

$95 – Add to Cart

When you purchase a Deluxe or Premium course from GogoTraining, you can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript, or print a course completion certificate.


For more information, contact us or call 1-877-546-4446

Start Learning ITIL® Overview for Managers and Non-Technical Staff Part 2 Today!

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