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ITIL® 2007: Service Transition - APMG Accredited Enroll Today!

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ITIL® 2007: Service Transition - APMG Accredited

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Video Title Minutes
00: ITIL® Service Transition Online Training - Course Introduction 18
01: Introduction to the ITIL Lifecycle 23
02: Introduction to Service Transition 24
03: Service Transition Principles 19
04: Service Transition Processes Part 1: Transition Planning and Support 21
05: Service Transition Processes Part 2: Change Management Part 1 24
06: Service Transition Processes Part 3: Change Management Part 2 22
07: Service Transition Processes Part 4: Service Asset and Configuration Management 27
08: Service Transition Processes Part 5: Release and Deployment Management 25
09: Service Transition Processes Part 6: Release and Deployment Management Part 2 20
10: Service Transition Processes Part 7: Service Validation and Testing 23
11: Service Transition Processes Part 8: Evaluation 18
12: Service Transition Processes Part 9: Knowledge Management 18
13: Service Transition Common Operation Activities Part 1 23
14: Service Transition Common Operation Activities Part 2 13
15: Organising for Service Transition 15
16: Technology Considerations 22
17: Implementation and Improvement of Service Transition 27
18: Why Take the ITIL Service Transition Exam 7
19: ITIL Service Transition Exam Preparation: Part 1 13
20: ITIL Service Transition Exam Preparation: Part 2 12
21: ITIL ST Exam Preparation: Part 3 15
Course Survey
Total: 7 hours 9 minutes

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Description

GogoTraining is an ITIL® accredited ATO and this course fulfills all requirements to sit for your exam.

This ITIL® online training course covers the lifecycle aspects of Service Transition from a managerial/supervisory perspective, including Service Transition principles, activities and technology considerations. ITIL® Service Transition also gives an overview - not the detail - of the Service Transition Processes. Additionally, the course considers the interfaces between Service Transition and the other stages of the ITIL Service Lifecycle and builds on the general principles covered in the ITIL® Foundation course.

For information on how to take your ITIL examination, see the certification section.

Prerequisites

Candidates wishing to be trained and examined for this qualification should understand the following:

  • They must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission to the examination.
  • The examination authorities require at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course.
  • It is recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the Service Transition book in preparation for the examination.
  • It is recommended that candidates work with the ITIL Service Transition book during the course as references will be made to it during the course.
  • Candidates will find it helpful if they have at least two-year's experience in IT service management before taking the course.
  • The delegates will be advised that the ITIL Service Transition publication will be referenced during the course and it is recommended that their pre-course work should be to familiarize themselves with the book.

Objectives

As a result of taking this ITIL® course, you will be able to:

  • Explain the importance of Service Management as a Practice
  • Lead discussions on Service Transition
  • Discuss Service Transition Principles and Processes
  • Carry out common Service Transition activities
  • Organise Service Transition effectively
  • Recognise Service Transition functions and technology-related activities
  • Explain how to implement Service Transition
  • Discuss and analyse challenges, Critical Success Factors and risks related to Service Transition

Related Training

For more information, contact us or call 1-877-546-4446

Prerequisites

Candidates wishing to be trained and examined for this qualification should understand the following:

  • They must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission to the examination.
  • The examination authorities require at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course.
  • It is recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the Service Transition book in preparation for the examination.
  • It is recommended that candidates work with the ITIL Service Transition book during the course as references will be made to it during the course.
  • Candidates will find it helpful if they have at least two-year's experience in IT service management before taking the course.
  • The delegates will be advised that the ITIL Service Transition publication will be referenced during the course and it is recommended that their pre-course work should be to familiarize themselves with the book.

ITIL® 2007: Service Transition - APMG Accredited Outline

Module 00: ITIL® Service Transition Online Training - Course Introduction

Module 01: Introduction to the ITIL Lifecycle

  • Background
  • Changes in versions
  • The Service Lifecycle
  • Service Management as a Practice
  • Goals of IT Service Management
  • Exercise 1 - Create a Process Model
  • End of Module questions

Module 02: Introduction to Service Transition

  • ST in the Service Model
  • Constraints
  • Purpose, goals and objectives
  • Scope
  • Processes
  • Value to business
  • Interfaces
  • Triggers
  • Process types

Module 03: Service Transition Principles

  • Supporting principles
  • Service utility and warranty
  • Capability and resources
  • Key policies
  • Exercise 2

Module 04: Service Transition Processes Part 1: Transition Planning and Support

  • Purpose, goals and objectives
  • Scope and value to business
  • Release policy
  • Process activities, methods and techniques
  • Provide transition process support
  • Triggers, input and output interfaces
  • Key performance indicators

Module 05: Service Transition Processes Part 2: Change Management Part 1

  • Change in the organisation
  • Purpose, goals and objectives
  • Scope and value to business
  • Change policy

Module 06: Service Transition Processes Part 3: Change Management Part 2

  • Process activities and methods
  • Types of Change
  • Process triggers and interfaces
  • Key performance indicators
  • End of module questions

Module 07: Service Transition Processes Part 4: Service Asset and Configuration Management

  • Purpose, objectives and scope
  • Policies, principles & concepts
  • Process activities
  • Methods & techniques
  • Value to the business
  • Metrics & information management
  • Exercise 3: KPIs
  • Triggers, inputs & outputs
  • Challenges, CSFs and risks

Module 08: Service Transition Processes Part 5: Release and Deployment Management

  • Purpose, goal and objectives
  • Scope and value to business
  • Policies, principles and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and process interfaces

Module 09: Service Transition Processes Part 6: Release and Deployment Management Part 2

  • Information management and KPIs
  • Challenges, CSFs and risks
  • Exercise 4: Mitigating Risks

Module 10: Service Transition Processes Part 7: Service Validation and Testing

  • Purpose, goal and objectives
  • Scope and value to business
  • Policies, principles and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and process interfaces
  • Information management and KPIs
  • Challenges, CSFs and risks

Module 11: Service Transition Processes Part 8: Evaluation

  • Purpose, goal and objectives
  • Scope and value to business
  • Policies, principles and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and process interfaces
  • KPIs and challenges

Module 12: Service Transition Processes Part 9: Knowledge Management

  • Knowledge Management
  • Purpose, goal and objectives
  • Scope and value to business
  • Policies, principles and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and process interfaces
  • KPIs
  • Knowledge Management

Module 13: Service Transition Common Operation Activities Part 1

  • Managing communications and commitment
  • Managing organisational & stakeholder change
  • Roles and responsibilities

Module 14: Service Transition Common Operation Activities Part 2

  • Rewards and Careers
  • Methods, Practices and Techniques
  • Stakeholder Management Strategy

Module 15: Organising for Service Transition

  • Roles and responsibilities
  • Organisational context
  • ST and the other lifecycle stages

Module 16: Technology Considerations

  • Knowledge Management tools
  • Collaboration (sharing)
  • Configuration Management System
  • Documentation

Module 17: Implementation and Improvement of Service Transition

  • Justification and design
  • Management of cultural change
  • Risks and beneficial values
  • Measurements through CSFs
  • Challenges
  • Exercise 5
  • External factors
  • A short summary quiz

Module 18: Why Take the ITIL Service Transition Exam

  • Examination for Service Transition
  • Why sit for the exam
  • Qualification structure

Module 19: ITIL Service Transition Exam Preparation: Part 1

  • About the exam
  • Exam documentation
  • Analysing scenario one
  • Studying sample question one
  • Mock exam paper

Module 20: ITIL Service Transition Exam Preparation: Part 2

  • Analysing scenario one
  • Studying sample question one
  • Mock exam paper

Module 21: ITIL ST Exam Preparation: Part 3

  • Analysing scenario two
  • Studying sample question two
  • Mock exam paper
  • Taking your exam

For more information, contact us or call 1-877-546-4446

Course Materials

Want to be able to access these helpful materials? Contact Us!

  • Student Guide
  • Exercise Guide
  • V3 Sample Exam Papers
  • 2011 Sample Exam Paper 1
  • 2011 Sample Exam Paper 2
  • Training Plan
  • V3 Course Syllabus
  • 2011 Course Syllabus
  • ITIL Exam Information
  • ITSMF Overview
  • ITIL 2011 Summary of Updates

Important Links

  • Course Survey
  • ITIL® Service Transition Certificate
  • Recommended ITIL® Books
  • ITIL® Glossary of Terms

For more information, contact us or call 1-877-546-4446

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For more information, contact us or call 1-877-546-4446

Certification

To be eligible for the ITIL Intermediate Qualification: Service Transition examination, the candidate must have fulfilled the following requirements:

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.
  • There is no minimum requirement but a basic IT literacy and 2-4 years IT experience are highly desirable.
  • Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the bridging certificate.
  • It is also recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Transition book in preparation for the examination.

The ITIL Service Transition Exam is an 8 question multiple choice scenario-based exam and you may take up to 90 minutes to complete it. A passing mark is 70% or higher. You will need to submit your completed course transcript in order to apply to take the exam. You can do this by clicking on the Email Your Transcript link found on your ITIL Service Transition transcript page.

When you pass your exam you will receive 3 credits toward your ITIL Expert Certification. This ITIL course also qualifies for 7 PDU credits.

EXAM LOCATIONS

You may take your ITIL exam through APMG.

APMG: In the U.S. the APMG uses PSI testing centers to administer the exam. Outside of the U.S. the APMG will arrange for you to take your exam locally. If you would like more information specific to your situation you may contact the APMG by emailing them at this address: examinations@apmg-us.com. The APMG will invoice you for the exam at the GogoTraining ATO Discounted Price of $150 and then authorize you to take the exam.

 

For more information, contact us or call 1-877-546-4446

When you purchase a Deluxe or Premium course from GogoTraining, you can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript, or print a course completion certificate.


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