ITIL®: Training + Teamwork = Successful Implementations

• ITIL®: Training + Teamwork = Successful Implementations

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  Author:

  Shannon Magistad - click to view profile

  Description:

  This radio show talks about the importance of applying and using your training; it provides tips and tricks for what to watch for as you move through the theory and how you can apply some of the 'common sense' as a team. We discuss breakout sessions, fish-bone diagrams and other ideas as to how training gives you a foundation to start discussions on a level playing field on these topics. It also addresses how the Foundations' certificate is recognized world-wide and the value of certification in launching and continuing your charge in ITIL® and ITSM.