PeopleCert Accredited ITIL 5 Managing Professional Transition is Here. Are You Ready?

09: Service Desk Part 2

Sign up to listen to podcasts

GogoTraining, GogoTraining Designs, and miscellaneous designs are the trademarks of GogoTraining, Inc.

The ITIL® courses on this site are offered by GogoTraining, an ATO of PeopleCert.

ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

The Swirl logo® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

OBASHI® is a registered trademark of OBASHI Ltd. All rights reserved.

COBIT® is a trademark of ISACA® registered in the United States and other countries.

The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries.

ISO is the owner of the ISO/IEC 20000 standard.

SIAM® is a registered trademark

VeriSM™ is a trade mark of IFDC

PMI®, PMP®, CAPM®, and PMBOK® are registered marks of the Project Management Institute, Inc.

All other trademarks on this site are the trademarks of their respective owners.

GogoTraining - Leader in IT & Management Training

©2009-2026 GogoTraining, Inc. All rights reserved.

Sign up

  • All GogoTraining Members receive the first 3 course modules for free so they can meet the instructor, understand what they will learn by taking the course and review the content. Sign Up today and get access to the best trainers and online self-paced video training content in the world.