ITIL: The Importance of Data-Information-Knowledge-Wisdom

• ITIL: The Importance of Data-Information-Knowledge-Wisdom

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  Author:

  Helen Morris - click to view profile

  Description:

  In this radio show, Helen talks about the importance of data transfer, in line with the Knowledge management approach of Data-Information-Knowledge-Wisdom. Transfer of data and information is critical in Service Management, and in the radio show Helen looks at the key factors which enable the process of knowledge transfer.