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    Sue Southern

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    Contact Information

    Profession: IT Service Management

    Company: Southern Assignments

    Title: IT Service Management Consultant and Instructor

    Phone: +44(0)7967 089555

    Address: UK

    Country: England

    Resume: Download

    Resume: Download

    Email: Send an Email to this Expert

    Profile

    Sue is an independent consultant and trainer with exceptional customer focus for business improvement and service excellence. 

    Her key skills include:

    • Service Management training
    • ITIL versions 2 & 3 process implementations and enhancements
    • Performance measurement with Balanced Scorecards for managing business performance and transformation
    • Customer perception measurement and management
    • The creation of courseware for ITIL, Performance Management and Perception Management
    • Effective interpersonal skills that afford rapid creation of relationships
    • Experienced seminar and conference speaker

    Having earned an excellent reputation over more than 25 years, Sue is sought-after for her ability to meet objectives and her delivery to high standards.

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