{"id":2353,"date":"2023-09-12T15:39:21","date_gmt":"2023-09-12T22:39:21","guid":{"rendered":"http:\/\/gogotraining.com\/blog\/?p=2353"},"modified":"2023-09-13T12:53:10","modified_gmt":"2023-09-13T19:53:10","slug":"is-your-service-desk-being-taken-for-granted","status":"publish","type":"post","link":"https:\/\/gogotraining.com\/blog\/2023\/09\/is-your-service-desk-being-taken-for-granted\/","title":{"rendered":"Is your Service Desk being Taken for Granted?"},"content":{"rendered":"

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Have you ever noticed that the better your Service Desk gets, the more it gets taken for granted?<\/p>\n

You\u2019ve risen to every challenge \u2013 solved more incidents faster than ever, improved service uptime, built an amazing self-service portal, and you\u2019re even managing service requests and changes – But somehow, you\u2019re being excluded from key decisions and initiatives.<\/p>\n

Service Desks who only focus on providing technical support and \u201cbreak\/fix\u201d services, will quickly find their role limited to supporting back-office systems \u2013 with little perceived value to the front-line business of their organization.<\/p>\n

Engaging with other teams is difficult unless they\u2019re actually resolving an incident.\u00a0It seems like the better we get at providing support, the more we are put into that box:\u00a0 \u201cOh those are the tech support people \u2013 we only talk to them when something goes wrong\u201d.<\/p>\n

Yet, for many organizations, the Service Desk is the most critical interface between IT and other business units.\u00a0 The more we understand about how the business works, the more we can provide proactive, business-focused services that increase the importance and role of the Service Desk.<\/p>\n

We know that the business is being transformed by Digital Technology, but how do we become part of that journey?\u00a0 And how do we change our role to stay relevant and valued?<\/p>\n

The\u00a0PeopleCert Accredited ITIL 4 Practitioner: Service Desk Practice Course<\/strong><\/a>\u00a0helps practitioners and managers to explore how to make and keep their organization\u2019s Service Desk relevant and valuable throughout an organization\u2019s digital journey.<\/p>\n

In the\u00a0PeopleCert Accredited ITIL 4 Practitioner: Service Desk Practice Course<\/strong><\/a>\u00a0you will learn how to:<\/p>\n