{"id":575,"date":"2012-11-05T13:41:11","date_gmt":"2012-11-05T20:41:11","guid":{"rendered":"http:\/\/gogotraining.com\/blog\/?p=575"},"modified":"2012-11-05T13:48:57","modified_gmt":"2012-11-05T20:48:57","slug":"isoiec-200002011-and-itil-do-play-nicely-together","status":"publish","type":"post","link":"https:\/\/gogotraining.com\/blog\/2012\/11\/isoiec-200002011-and-itil-do-play-nicely-together\/","title":{"rendered":"ISO\/IEC 20000:2011 and ITIL DO Play Nicely Together"},"content":{"rendered":"<p>Yes, ISO\/IEC 20000:2011 and ITIL 2011 <span style=\"text-decoration: underline;\">CAN<\/span> play nicely with each other. As a matter of fact, ISO\/IEC 20000:2011 is the standard under which the ITIL framework is housed.<\/p>\n<p>Isabelle Perron in an article in 2011, explains it this way, &#8220;An ISO standard is based on the consensus of 160 countries agreeing on a common approach or method of \u201cdoing\u201d something such as how to manage IT services as is the case of ISO\/IEC 20000-1.\u00a0 ITIL\u00ae, on the other hand, is a comprehensive and cohesive set of best practices aimed at identifying, planning, delivering and supporting IT services to the business.\u00a0 An organization gets <span style=\"text-decoration: underline;\">certified<\/span> as ISO-compliant; individuals or organizations are <span style=\"text-decoration: underline;\">qualified<\/span> as being ITIL\u00ae competent.\u00a0 Processes which emanate from both ISO and ITIL\u00ae are complementary.&#8221;<\/p>\n<p>Standards deliver a measurable set of common best practice benchmarks for organizations and businesses. When you comply with a certain standard, it indicates that you have reached at least the minimum level of given benchmarks and you&#8217;re committed to ongoing improvement. An outsider can the assume that a given level of quality can be anticipated. The other important aspect of a standard is that it is auditable and assessable by independent and authorized auditors.<\/p>\n<p>EMC Infracorp.com in a white paper states that standards provide direction for achieving the following business advantages:<\/p>\n<ul>\n<li>Efficiency &#8211; creating more efficiencies in IT is critical with budget cuts to infrastructure.<\/li>\n<li>Integrity &#8211; Standards provide the needed benchmark in process control areas for regulatory compliance and major partners.<\/li>\n<li>Alignment to business objectives -Standards can ensure that effectiveness is reviewed and measured against business needs, and that efficiency goals have not compromised the objectives of the process.<\/li>\n<li>Agility &#8211; IT is increasingly required to adapt to the dynamic nature of business. Clear processes and process ownership, with continuous review, increase the capacity for IT to respond to change.<\/li>\n<\/ul>\n<p>To support its benchmarks and core principles, ISO 20000 depends on frameworks such as ITIL therefore the alignment between ISO and ITIL is intentional.<\/p>\n<p>Sources: White paper-EMC Infracorp.com; <em>ISO\/IEC 20000:2011 \u2013 The new version: how does it align with ITIL\u00ae Edition 2011?<\/em> October 12, 2011 by Isabelle Perron<\/p>\n<p><em>A Short Plug for Black Friday Sales<\/em>: GogoTraining is stepping into unconventional, unusual ground on Friday, November 23rd. Be sure to stop back and check it out!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Yes, ISO\/IEC 20000:2011 and ITIL 2011 CAN play nicely with each other. As a matter of fact, ISO\/IEC 20000:2011 is the standard under which the ITIL framework is housed. Isabelle Perron in an article in 2011, explains it this way, &#8220;An ISO standard is based on the consensus of 160 countries agreeing on a common [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[8,9,68,143,81,15],"class_list":["post-575","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-architecture","tag-best-practices","tag-information-technology","tag-isoiec-20000","tag-itil","tag-management"],"_links":{"self":[{"href":"https:\/\/gogotraining.com\/blog\/wp-json\/wp\/v2\/posts\/575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gogotraining.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gogotraining.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gogotraining.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gogotraining.com\/blog\/wp-json\/wp\/v2\/comments?post=575"}],"version-history":[{"count":10,"href":"https:\/\/gogotraining.com\/blog\/wp-json\/wp\/v2\/posts\/575\/revisions"}],"predecessor-version":[{"id":582,"href":"https:\/\/gogotraining.com\/blog\/wp-json\/wp\/v2\/posts\/575\/revisions\/582"}],"wp:attachment":[{"href":"https:\/\/gogotraining.com\/blog\/wp-json\/wp\/v2\/media?parent=575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gogotraining.com\/blog\/wp-json\/wp\/v2\/categories?post=575"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gogotraining.com\/blog\/wp-json\/wp\/v2\/tags?post=575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}