How to Take Your Exam
To be eligible for the ITIL® Intermediate Qualification: Continual Service Improvement examination, candidates shall fulfil the following requirements:
• At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course and scheme
• A basic IT literacy and around 2 years IT experience are highly desirable
• Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
• It is recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Continual Service Improvement publication in preparation for the examination, specifically Chapter 2: Service management as a practice
The ITIL® Continual Service Improvement exam is an 8 question multiple choice scenario-based exam and you may take up to 90 minutes to complete it. Each question will have four possible answer options, one of which is worth five marks, one which is worth three marks, one which is worth one mark, and one which is a distracter and achieves no marks.
A passing mark is 70% or higher. When you pass your exam you will receive 3 credits toward your ITIL® Expert certification. This course also qualifies for 7 PDU credits.
The ITIL Qualification Scheme introduces a modular credit system for each of the ITIL qualifications. All modules are given a credit value, and candidates meeting the requisite entry criteria and accumulating the required number of credits (22) can apply for ITIL Expert level of qualification. Click here and select the Certification button to learn more about the Qualification Scheme. Qualifications from earlier ITIL versions are also recognized within the system, together with qualifications endorsed as complementary to the core ITIL portfolio.
Need Help Tracking Your Credits?
APMG International offers an “ITIL Credit Profiler” to advise ITIL candidates of the total credit value they have attained within the scheme and to provide general guidance on potential routes for further study based on candidate educational or qualification objectives. Click here to access the ITIL Credit Profiler.
EXIN offers all GogoTraining students a 10% discount on all online proctored exam for this course. You can register online, receive your 10% discount and take your exam any day or night that works for you. To purchase your exam, click here.
APMG: To take your exam with APMG send your course completion certificate along with full contact information (name, phone, email, postal address) to email@example.com. APMG will work with you to schedule your exam. APMG offers web cam proctored exams and exams in local testing centers. Contact APMG at firstname.lastname@example.org to arrange for your exam.
PeopleCert: PeopleCert offers online proctored exams for all ITIL courses. You can register online and within a few hours you can be taking your exam. For more details, download the Candidate Web Registration. To purchase your exam voucher go to https://webcandidate.peoplecert.org.