Helen is an experienced consultant, trainer and service delivery manager focused on providing customer satisfaction and business benefits.
During a career spanning over 25 years, Helen has been involved in the design and presentation of Service Improvement programs and Service Management models to achieve significant improvements in customer satisfaction, quality of service, reduced costs and improved governance. She has been a program leader for regulatory affairs covering ISO/IEC 20000 / ISO 9001, and COBiT implementation.
Her experience as an educator over the last 18 years has provided an excellent background in mentoring and management for training and consultancy.
Helen has been a Presenter at the itSMF UK conference 2006 “Theory into Practice” - Cultural Change and at the itSMF UK conference 2010 “I can see clearly now…” - Process Implementation.
She is a regular columnist for the online ITSM Portal.