ITIL 4 Leader: Digital and IT Strategy - Available Now!

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Course with Exam
  • Course Delivery: The Course is taken online
  • Exam Delivery: The Exam is delivered online
  • Length of Access: 1 year
  • Features: 24/7 Access, Real Instructors, Classroom Materials and Exercise Guides.
  • Exam Details: Click here to view
$1295.00 Add to Cart

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Video Title
Length
Meet Your Instructor Dr. Suzanne Van Hove
4 min
00: Course Introduction
15 min
01: DITS Case Study
13 min
02: DITS Overview
11 min
03: DITS and the Guiding Principles
4 min
04: Key Concepts Applied to Strategy
10 min
05: Products and Services
20 min
06: DITS and the SVS
12 min
07: Strategy Management (StM) Practice
22 min
08: DITS, SVS SVC Creating Value
19 min
09: Digital Disruption and Organizational Viability
8 min
10: VUCA (Practical Assignments)
19 min
11: Digital Transformation (Practical Assignments)
15 min
12: Digital Disruption and Organizational Viability
6 min
13: Influencing an Organizational Position
11 min
14: Digital Positioning Tools (Practical Assignments)
10 min
15: Digital Positioning Models (Practical Assignments)
11 min
16: Customer/Market Relevance and Operational Excellence
12 min
17: Omnichannel Delivery and Support
10 min
18: Achieving Operational Excellence
10 min
19: Service Optimization
10 min
20: Financial Aspects of DITS
12 min
21: Funding Projects, Products, Services
9 min
22: Service Financial Management (SFM) Practice
9 min
23: Portfolio Management Practice
11 min
24: Strategic Approaches for Digital Organizations (Practical Assignments)
20 min
25: Social Responsibility & Sustainability (Practical Assignments)
8 min
26: Risk and Opportunities
24 min
27: Risk Management (RM) Practice
11 min
28: Encouraging & Managing Innovation
14 min
29: Technology Adoption Lifecycle
14 min
30: Creating a Digital Strategy
13 min
31: Vision and Strategy
14 min
32: Using a Business Case for DITS
15 min
33: Implementing Digital Strategy
10 min
34: Architecture Management (AM) Practice
11 min
35: Workforce & Talent Mangement (WTM) Practice
16 min
36: Skills for Digital Leaders
14 min
37: Leadership Skills
13 min
38: Strategy Coordination & Implementation (Practical Assignments)
12 min
39: Large-Scale Transformation (Practical Assignments)
9 min
40: Parallel Operating Models (POMs)
16 min
41: Assessing the Success of a DITS
10 min
42: Objectives & Key Results (OKR)
12 min
43: Instrumenting Strategy
9 min
44: Measurement and Reporting (MR) Practice
8 min
45: Activities of a Digital Transformation Program (Practical Assignments)
9 min
46: Course Summary
6 min
Total:
9 hrs 41 mins

Dr. Suzanne Van Hove

Dr. Suzanne Van Hove. owner of SED-IT, has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. She has developed and received accreditation of her own IT Service Management educational programs.

Perhaps her greatest strength is developing training curriculum that is industry specific. This unique approach gives students practical, real life case studies that enable them to bring best practices to their respective organizations. Large and small organizations around the globe have benefited from her proprietary approach. With over 25 years’ experience, Suzanne brings a wealth of knowledge to every engagement – either in the classroom or boardroom. In 2011, Suzanne was recognized the itSMF USA ‘Industry Knowledge Contribution’ Award for her achievements in academia and industry.

 

Course Materials

When you purchase this course you will receive access to these materials.

  • Student Guide
  • Glossary
  • Practical Assignments & Case Study
  • Practical Assignments Instructions (Case Study)
  • DITS Tables
  • Sample Paper 1
  • Sample Paper 2
  • Candidate Syllabus
  • PDU Info
  • Addendum to Video 31: Vision and Strategy
  • Exercises

Course Links

These links are activated when you purchase this course.

  • Course Survey

Transcript

This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.

Letter of Course Attendance

You will be awarded a Certificate of Completion when you finish this course. You will be able to print or email the certificate and share your accomplishment with everyone.

How to Take Your Exam

The ITIL 4 Digital and IT Strategy course is one of two modules that makes up the ITIL 4 Strategic Leader Certification. 

Course/Certification Requirements

The Digital and IT Strategy (DITS) Course can be taken if you have:

  • Taken and completed the ITIL 4 Foundation Certification
  • Taken and completed the ITIL 4 Managing Professional Certification

Please note that if you are ITIL 4 Managing Professional Certified, completing this course, the 4 case studies and successfully passing the PeopleCert DITS Exam will give you DITS Certification and the ITIL 4 Strategic Leader Designation.  If you come to this course from the ITIL 4 Foundation Certification, then you will need to take this course and the ITIL 4 Strategic Leader Direct, Plan and Improve Course in addition to this course to achieve the ITIL 4 Strategic Leader Designation.

In order to take this course and sit for the certification exam you must:

  • Have a minimum of 3 years managerial experience
  • Complete the video course
  • Complete and receive a passing score on the 4 Case Study Assignments 

Exam Criteria:

In order to take the PeopleCert Digital and IT Strategy Exam students must take an Accredited course from an Accredited Training Provider.  In order to take the course students must have a minimum of three (3) years' experience in IT Management, complete the course and achieve a passing score on the 4 case study assignments.  

Exam

In order to schedule and sit for the exam you must have completed the video course and received a passing mark on your 4 assignments from Dr. Van Hove.  Then you can schedule and take the exam.  The exam consists of 30 multiple choice questions and you have 60 minutes to complete them.

When you complete the video course and have successfully completed your 3 Case Studies, GogoTraining Customer Service will contact PeopleCert and your Exam Voucher will be sent to you directly by PeopleCert.  When you receive it you can schedule the day and time of your exam.

 

 

QA Forum

Interested in an Instructor Support Package? Click here to receive information on how to join the Instructor Access Forum.

When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.