Sue Southern

Sue Southern

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Contact Information

Profession: IT Service Management

Company: Southern Assignments

Title: IT Service Management Consultant and Instructor

Phone: +44(0)7967 089555

Address: UK

Country: England

Resume: Download

Resume: Download


Sue is an independent consultant and trainer with exceptional customer focus for business improvement and service excellence. 

Her key skills include:

  • Service Management training
  • ITIL versions 2 & 3 process implementations and enhancements
  • Performance measurement with Balanced Scorecards for managing business performance and transformation
  • Customer perception measurement and management
  • The creation of courseware for ITIL, Performance Management and Perception Management
  • Effective interpersonal skills that afford rapid creation of relationships
  • Experienced seminar and conference speaker

Having earned an excellent reputation over more than 25 years, Sue is sought-after for her ability to meet objectives and her delivery to high standards.