Frequently Asked Questions

What should I do if my video will not play?

Gogotraining.com uses Akamai to serve videos to its clients. Akamai is an industry leader in a technology called CDN which stands for Content Distribution Network. With servers all over the world that stream video content at a variable speed to adapt to bandwidth, Akamai allows GogoTraining to stream high quality video content to customers all over the world and eliminate bandwidth related issue. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.

• Check your connection speed at www.testmy.net
  • Desktops need 1.5 Mbps bandwidth and mobile devices need .5 Mbps.
• Make sure ports 1935, 443 and 90 are open. You can run a port test at this link .
• If you are watching from work and those ports are open, check with your IT department.
• If you are on a shared internet connection, test playing videos during non peak hours when usage by others on your network is low.
• At home or at work, test using different browsers and computers to see if you get the same result.
• Make sure you have the latest version of the browser you are using.
• If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset.
• Try from a different location using a different network.
• If you are on a wireless connection try a wired solution.
• Make sure you have the latest version of flash.
• If you are on a home network, test playing the videos when you are the only user on the network.
  • If you are on a home network, try by-passing your router to eliminate it as the point of failure. A direct plug from your ISP to your computer will take care of this and will make sure that neither your router or other users are affecting your connection.
• Make sure you do not have any other programs open. File sharing and peer to peer sharing programs, even when limited to low bandwidth, can make it almost impossible to stream properly.

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How do I use a course voucher?

When you purchase a bundle of specific courses, those courses become available to you immediately. No further action is necessary. To view the courses, visit the course pages and view the modules and downloads using the links provided.

When you purchase a bundle where the courses are not already specified (i.e. a Two Course Bundle), vouchers are applied to your account which you may "spend" on desired courses.

How to get a course with a voucher:

1. Log in to your account.
2. Find a course you wish to take.
3. Select the "Buy Now" button on the course page.
4. On the purchase page, the number of vouchers you currently have will be shown. Select the "Use Course Voucher" button to use a voucher to get the course. Doing this will deduct one of the vouchers from your account's voucher balance.

To check how many vouchers you have: Log in, select "Account" in main menu at top, then on the left side select "My Purchases." The number of vouchers you currently have is shown.

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What file formats are accepted for video upload in GogoTraining?

Users can only upload .flv (Flash file format) video files.

For users who have content in other formats, there are a number of converters out there for many different operating systems that will convert almost any format into an flv file.

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The podcasts aren't working. How do I get it to play sound?

The GogoTraining podcasts work using Flash. Make sure your browser has a working Flash Plugin. You can download Flash for free from http://get.adobe.com/flashplayer/

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What payment methods does GogoTraining accept?

GogoTraining offers you the ability to make a purchase by Visa, MasterCard, Discover, or American Express. Contact us with inquiries on other payment options.

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Can I use my bank ATM card?

Yes as long as your ATM bank card is set up with either a Visa or MasterCard credit. The transaction will be made as a credit card purchase. You will not be able to process a payment with a credit card that requires a personal identification number (PIN).

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How do I apply a coupon code to my purchase?

1. Login to Gogotraining.com. If you have not set up an account, please register now for a free account and then make sure you are logged in.
2. Select the course you wish to purchase.
3. To buy the instructor-led video training option, click "Buy Now $XXX." Enter your coupon code at the top of the form and click "Apply Coupon." This will return a verification of "Coupon Valid $448.00 $XX.XX". Be sure that this matches the value of your coupon.
4. To buy any other training option, click "Register Now" from the course details page, complete the form and mention the coupon code in the comments field before submitting the form.

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What ports must be open to be able to view the recordings?

In order to view the modules, you must have ports 80 and 1935 open. Check with your network administrator.

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Where can I change my password?

Steps to change your password:

1. Login to your GogoTraining account.
2. In the upper right hand corner of the page, select My Account. This will take you to your profile page.
3. In the left column, under the Dashboard section, select Edit My Profile.
4. Scroll to the bottom of the page and select Change My Password.
5. Complete the New Password and Confirm New Password section and select Submit.

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Why is the video buffering?

Most cases of video freezing/buffering is caused to bandwidth issues. Please check the following to determine if your connection speed is too slow to stream the video:

• What is your connection speed? You can go to www.testmy.net and run a speed test for up/down speed.
• Do you share a bandwidth connection with others? Does your IT department have a policy in place that throttles back the available bandwidth during peak hours?
• If you're behind a firewall are ports 1935, 443, and 80 open for flash video delivery? You can run a port test here.