Frequently Asked Questions

What should I do if my video will not play?

There are 3 possibilities that we need you to test:

1. It could be your flash player. You will need to uninstall it and reinstall it.
2. It could be your connection speed, please do a speed test using www.speedtest.net
3. If you are connecting from work it could be a blocked firewall issue. Check with your Network Administrator.

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How do I use a course voucher?

When you purchase a bundle of specific courses, those courses become available to you immediately. No further action is necessary. To view the courses, visit the course pages and view the modules and downloads using the links provided.

When you purchase a bundle where the courses are not already specified (i.e. a Two Course Bundle), vouchers are applied to your account which you may "spend" on desired courses.

How to get a course with a voucher:

1. Log in to your account.
2. Find a course you wish to take.
3. Select the "Buy Now" button on the course page.
4. On the purchase page, the number of vouchers you currently have will be shown. Select the "Use Course Voucher" button to use a voucher to get the course. Doing this will deduct one of the vouchers from your account's voucher balance.

To check how many vouchers you have: Log in, select "Account" in main menu at top, then on the left side select "My Purchases." The number of vouchers you currently have is shown.

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What file formats are accepted for video upload in GogoTraining?

Users can only upload .flv (Flash file format) video files.

For users who have content in other formats, there are a number of converters out there for many different operating systems that will convert almost any format into an flv file.

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The podcasts aren't working. How do I get it to play sound?

The GogoTraining podcasts work using Flash. Make sure your browser has a working Flash Plugin. You can download Flash for free from http://get.adobe.com/flashplayer/

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What payment methods does GogoTraining accept?

GogoTraining offers you the ability to make a purchase by Visa, MasterCard, Discover, or American Express. Contact us with inquiries on other payment options.

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Can I use my bank ATM card?

Yes as long as your ATM bank card is set up with either a Visa or MasterCard credit. The transaction will be made as a credit card purchase. You will not be able to process a payment with a credit card that requires a personal identification number (PIN).

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How do I apply a coupon code to my purchase?

1. Login to Gogotraining.com. If you have not set up an account, please register now for a free account and then make sure you are logged in.
2. Select the course you wish to purchase.
3. To buy the instructor-led video training option, click "Buy Now $XXX." Enter your coupon code at the top of the form and click "Apply Coupon." This will return a verification of "Coupon Valid $448.00 $XX.XX". Be sure that this matches the value of your coupon.
4. To buy any other training option, click "Register Now" from the course details page, complete the form and mention the coupon code in the comments field before submitting the form.

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What ports must be open to be able to view the recordings?

In order to view the modules, you must have ports 80 and 1935 open. Check with your network administrator.

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Where can I change my password?

Steps to change your password:

1. Login to your GogoTraining account.
2. In the upper right hand corner of the page, select My Account. This will take you to your profile page.
3. In the left column, under the Dashboard section, select Edit My Profile.
4. Scroll to the bottom of the page and select Change My Password.
5. Complete the New Password and Confirm New Password section and select Submit.

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Why is the video buffering?

Most cases of video freezing/buffering is caused to bandwidth issues. Please check the following to determine if your connection speed is too slow to stream the video:

• What is your connection speed? You can go to www.testmy.net and run a speed test for up/down speed.
• Do you share a bandwidth connection with others? Does your IT department have a policy in place that throttles back the available bandwidth during peak hours?
• If you're behind a firewall are ports 1935, 443, and 80 open for flash video delivery? You can run a port test here.