IT Asset Management Certifications

This Certified Software Asset Manager (CSAM) on-demand training course is accredited by APMG and IAITAM and completing this course fully qualifies you to sit for the CSAM examination given by IAITAM. 

Course Features

• Flexible On-Demand Learning
• Learn with IAITAM Instructors
• Receive eBook Access to Official Course Materials
• 1 Free Exam Retake with Exam Voucher Purchase
• Instructor Support to Ask Questions
• Save 50% When You Purchase the Course & Exam Package

The IAITAM Certified Software Asset Manager (“CSAM”) Course provides a foundation for managing software assets, as well as knowledge of the ever-changing variables that occur within the field.  In this course, students will learn best practices in Software Asset Management, as well as the when and why to question why something should or should not be done, how to clearly identify goals, and how to quantify success. This course is designed to guide individuals within the profession to gain awareness of existing software regulations, the importance of adhering to the regulations and how those regulations have effect on every aspect of current and future business endeavors.  Additionally, the attendee will learn the importance and the steps necessary to achieve a proactive stance when dealing with software compliance.

With instruction focused on Communication and Education, Policy, Procedures, Project Management, Software Assets and Compliance Management, the course brings to light the importance of a well planned and executed Software Asset Management Program.

Course Materials:  IAITAM provides GogoTraining students with an electronic copy of the course materials.  IAITAM does not provide hard copies of the materials to students who take the eLearning class and will not sell hard copies of the materials to students taking the eLearning class.  The electronic materials that are provided to students taking IAITAM’s online class delivered on the GogoTraining platform are 100% identical to the materials that IAITAM provides and uses in their classroom courses.

Module 00: Certified Software Asset Manager (CSAM)- Course Introduction

Module 01: IT Asset Management (ITAM) Profession Introduction 

• International association of IT Asset Managers (IAITAM)
• 12 Key Process Areas (KPAs) in Certified Mobile Asset Management
• IT Asset Management as a Profession
• Exercises: Communication Styles Assessment & KPAs Assessment

Module 02: Communication Styles Assessment & KPAs Assessment Discussion

Module 03: Advocating for your IT Asset Management Program 

• Communication
• Education
• Policy Management

Module 04: Compliance Management 

• Using Software to the Letter of the Law
• You Don’t Own the Software; You Just Own the Right to Use it
• You Are Being Monitored

Module 05: Creating a Compliance Management Approach 

• How to prepare for a compliance event
• What documents are needed for compliance?
• Due diligence needed to build a compliance process
• Quiz: Compliance Requirements for Software

Module 06: Proactive versus Reactive Software Asset Management (SAM) 

• Adhoc and Chaotic SAM
• Audit Letters
• Responding to an Audit Letter
• Preparing for the Dreaded Audit Letter

Module 07: Software License Management 

• License Management Processes
• License Document Management
• License Types
• Quiz: Being Proactive

Module 08: Automation 

• Tools for SAM
• Enable Predictability in Outcomes
• Choosing the Right Tool
• What Tools Can Do You

Module 09: The Software Acquisition Best Practices 

• Starting with the Request
• Standards versus Non-standards
• More Acquisition Best Practice

Module 10: The Software Acquisition Process 

• Benefits of SAM
• Savings Opportunities
• Analytical SAM
• Exercise: How Does Software Get Into Your Organization?

Module 11: Exercise Review: How Does Software Get Into Your Organization?

Module 12: Why You Should Negotiate Your Software Purchases 

• Creating Terms Favorable to your Organization
• Setting the Legal Standard for Software
• What to do if You Can’t Negotiate

Module 13: Lawyers, Agreements and Terms

• Understanding License Agreements
• Must have Terms and Conditions
• Working with Lawyers

Module 14: Artifacts of IT Assets (AKA Documentation) 

• Why are documents so important?
• The Lifecycle of SAM Documents
• Documentation as an IT Asset
• Exercise: Where is Your Documentation?

Module 15: Exercise Discussion: Where is Your Documentation?

Module 16: Vendor Management 

• Vendor Management Processes
• Vendor Management Roles and Policies
• Advantages to Managing Your Vendors

Module 17: Managing Vendors and Hardware Role in SAM 

• Vendor Offerings and Removal
• What You and the Hardware Asset Manager Have in Common
• Collecting Feedback on Your Vendors

Module 18: Introduction to Project Management 

• Why Use Project Management with SAM
• Project Management Offices (PMO) and SAM
• Project Planning Approaches
• Quiz: Project Management

This course is designed for those individuals with minimal to no experience in the field of Software Asset Management.

 This IAITAM Certified Mobile Asset Management (“CMAM”) course prepares you and your organization for the management of mobile devices.  You will learn how to manage personnel, policies, and processes, the key elements in organizational IT management.  This course encompasses both organizational owned assets as well as BYOD (employee owned).  As with IAITAM courses, this course includes the IAITAM Best Practice Library as its foundation and encompasses financial viability, risk mitigation, policy enforcement, and lifecycle management of mobile assets.

Course Materials:  IAITAM provides GogoTraining students with an electronic copy of the course materials.  IAITAM does not provide hard copies of the materials to students who take the eLearning class and will not sell hard copies of the materials to students taking the eLearning class.  The electronic materials that are provided to students taking IAITAM’s online class delivered on the GogoTraining platform are 100% identical to the materials that IAITAM provides and uses in their classroom courses.

Module 00: Certified Mobile Asset Manager (CMAM) - Course Introduction

Module 01: IT Asset Management (ITAM) Profession Introduction

• International Association of IT Asset Managers (IAITAM)
• 12 Key Process Areas (KPAs) in Certified Mobile Asset Management
• IT Asset Management as a Profession
• Exercise: Communication Styles Assessment

Module 02: Communication Assessment Exercise Discussion

Module 03: Advocating for your IT Asset Management Program

• Communication
• Education
• Policy Management

Module 04: Introduction to and Scope of Mobility 

• Definition of Mobility
• 6 Core Goals of a Mobile Asset Management Program
• Scope of Mobile Asset Management Program
• Influences on the Mobile Asset Management Program

Module 05: Mobility Impact on ITAM 

• Acquisition and Asset ID
• Communication and Education
• Compliance and legislation
• Documentation
• Vendor Management
• Exercise: Identifying Risk Areas
• Exercise Discussion: Mitigating Common Risk Areas

Module 06: ITAM Program and Mobility Roles and Responsibilities Part 1 

• Program Manager 
• Software Manager
• Acquisition Manager
• Asset ID Manager
• Compliance and Legislation Manager
• Disaster Recovery Personnel

Module 07: ITAM Program and Mobility Roles and Responsibilities Part 2 

• Program Manager 
• Software Manager
• Acquisition Manager
• Asset ID Manager
• Compliance and Legislation Manager
• Disaster Recovery Personnel

Module 08: ITAM Program and Mobility Roles and Responsibilities Part 3

• IT Shipment Receiving
• Security Team
• Help Desk
• Vendor Manager
• Exercise: Mobility Self-Assessment

Module 09: Mobility Self-Assessment Review

Module 10: Asset Types and Acquisition 

• Asset Types
• Deciding on your Mobile Assets
• What Peripherals will you Support?
• Acquisition of Assets and Peripherals
• Exercise: Mobile Asset/Peripheral Types Assessment
• Exercise: Understanding Needs of Mobile Program
• Exercise Discussion: Understanding Needs of Mobile Program

Module 11: Mobile Asset Management (MAM) Policies and Management

• MAM Policies
• Exercise: Policy Development
• Financial Management
• Risk Management

Module 12: US Legislation and Security

• Healthcare Legislation
• Financial legislation
• Electronically Stored Information (ESI)
• Disposal Laws
• Security Practices
• Exercise: US Legislation Considerations

Module 13: Documentation 

• Documentation Management
• Who gets Mobile Assets and Types?
• Mobility and the Organization

Module 14: People Management

• Managing the People with the Mobile Devices
• Mobile Questions for your Organization

Although no experience is required for this course, the materials encompass the concepts that address the needs of the mobile IT Asset Manager.

The IAITAM Certified Hardware Asset Management Professional (“CHAMP”) course is designed to address the numerous issues plaguing professionals in managing hardware assets, and follows the lifecycle of IT hardware assets beyond the scope of the cradle to grave analogy and discusses the business practices that can best be used to manage those assets efficiently and cost-effectively. Emphasis is placed on identifying the policies that enhance lifecycle management. It also focuses on one of the least developed processes for asset management, disposal management, and discusses the  process for disposal, analysis of the costs and benefits to help you decide the best avenue to pursue, and the pitfalls to avoid. 

Course Materials:  IAITAM provides GogoTraining students with an electronic copy of the course materials.  IAITAM does not provide hard copies of the materials to students who take the eLearning class and will not sell hard copies of the materials to students taking the eLearning class.  The electronic materials that are provided to students taking IAITAM’s online class delivered on the GogoTraining platform are 100% identical to the materials that IAITAM provides and uses in their classroom courses.

Module 00: Certified Hardware Asset Management Professional (CHAMP)- Course Introduction

Module 01: IT Asset Management (ITAM) Profession Introduction 

• International association of IT Asset Managers (IAITAM)
• 12 Key Process Areas (KPAs) in Certified Hardware Asset Management
• IT Asset Management as a Profession
• Exercises: KPAs Assessment & Communication Styles Assessment

Module 02: KPAs Assessment Exercise Discussion

Module 03: Advocating for your IT Asset Management Program 

• Communication
• Education
• Policy Management

Module 04: Setting up the Program

• How to use IBPL
• The Request and Approval Process
• What should be standardized

Module 05: Asset Standards

• Standard Levels
• Standard Goals
• What to Manage
• Exercise: Design Managed Standards List

Module 06: Implementing a Program 

• Corporate Goals
• Implementing and Measuring the Program
• Roles Within the Hardware Program

Module 07: Using Automation 

• When to Automate
• Process Automation
• Automation Tools

Module 08: Acquisition Processes 

• Asset Selection Process
• Vendor Selection
• Product Selection Tools

Module 09: Hardware Negotiations 

• Negotiations Planning
• Negotiation Skillset
• It’s All in the Contract

Module 10: Hardware Contracts 

• Leasing
• Volume Purchase Agreements
• Managing New Pricing Models
• Quiz: Acquiring Hardware Assets

Module 11: Vendor Management & Asset Identification 

• Managing Hardware Vendors
• Outsourcing
• RFID and Barcoding

Module 12: Managing the Assets during Use 

• Driving Asset Value
• Service Management and ITAM
• IMAC
• Quiz: Assets in Use

Module 13: Managing the Inventory 

• Inventory Management
• Discovery
• Tool Functionality
• Exercise: Building Physical Inventory Plan
• Exercise Review

Module 14: Data Storage and Inventory Management 

• Asset Repository
• Necessary Data
• Data Center Management

Module 15: Reuse 

• End of Life
• Loss, Theft and Leasing
• Redeployment

Module 16: Disposal 

• Disposal and E-Waste
• Governance
• ITAD Vendors
• Quiz: End of Life

This course is designed for those individuals with minimal to no experience in the field of Hardware Asset Management.