ITIL: Request Management, Standard Changes and Self-Help Systems

• ITIL: Request Management, Standard Changes and Self-Help Systems

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  Author:

  Helen Morris - click to view profile

  Description:

  In this radio show, Helen talks about how self-help systems can help the process of Request management, and the fulfillment of standard changes. She considers the benefits to the organization for self-help systems, as well as some of the issues that self-help systems can cause.