Organizing An ITSM Project: Effective Techniques For Brainstorming & Engagement

• Organizing An ITSM Project: Effective Techniques For Brainstorming & Engagement

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  Author:

  Shannon Magistad - click to view profile

  Description:

  So you know you want to implement ITSM - but how do you start? This show discusses the need to engage folks to move forward and discusses effective strategies for brainstorming and Stakeholder Engagement methods. After all, IT Service Management has an element of 'what's in it for me' that needs to be successfully articulated to optimize any implementation.