ITIL 5 Managing Professional Transition Live Starting May 14th, 2026
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Meet Your Instructor
Course Transcript
Transcript
This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.
Letter of Course Attendance
Letter of Course Attendance
You will be awarded a Letter of Course Attendance when you finish this course. You will be able to print or email the Letter of Attendance and share your accomplishment with everyone.
How to Take Your Exam
How to Take Your Exam
Exam Specifications
- Format: Multiple-choice, scenario-based.
- Total Questions: 60 questions.
- Time Duration: 120 minutes (2 hours).
- Passing Score: 70% (42 correct answers out of 60).
- Open Book: This is an Open Book examination, allowing you to reference the official ITIL 5 publications during the test.
Certification Process
- Mandatory Training: You must complete an accredited ITIL 5 Managing Professional Transition Training Course like the one provided by GogoTraining. You must complete the course and upload your Official Letter of Course Attendance to take the exam.
- Prerequisites: You must hold a valid ITIL 4 Managing Professional (MP), ITIL 4 Master, or ITIL v3 Expert designation to be eligible for this fast-track route.
- Resulting Designation: Passing this single exam awards you the full ITIL Managing Professional (Version 5) credential.
Exam Content Coverage
The exam is intensive as it bridges the gap from ITIL 4 to Version 5 by combining key updates from across the framework, including:
- The unified Product and Service Lifecycle.
- Experience-led service delivery.
- AI-native practices and governance.
- Organizational Transformation and change management.
The ITIL 5 Managing Professional Transition (MPT) exam consists of 60 scenario-based questions that test your ability to apply the new framework to real-world business challenges.
Exam Weighting and Domains
The 60 questions are distributed across four key areas that introduce the major shifts from ITIL 4 to Version 5.
- Digital Product & Service Lifecycle (approx. 25-30%): This is the highest-weighted area. It replaces the old Service Value Chain with a unified 8-activity lifecycle: Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support. You will be tested on how to manage a product's end-to-end flow.
- Experience Management (approx. 20-25%): A significant portion of the exam focuses on the new Experience Model. This includes managing human-centric journeys (Customer, User, and Employee Experience) and ensuring value is perceived correctly by stakeholders.
- Transformation & Governance (approx. 20-25%): This covers the content of the shared Transformation module. Scenarios will ask you to apply governance principles and manage organizational shifts in complex or digital-first environments.
- AI-Native Operations & Framework Integration (approx. 20%): You will be tested on how to integrate AI governance and automated workflows into your delivery models, as well as how ITIL 5 interacts with other methodologies like SRE, Agile, and DevOps.
Question Characteristics
- Bloom’s Levels: The exam tests at Levels 1 through 4. While some questions ask for simple recall, the majority require you to apply concepts to the "ITIL Car Rental" or similar case study scenarios and analyze the best course of action.
- Materials: Since it is Open Book, you should have the official PeopleCert publications for Product, Service, Experience, and Transformation ready to reference.
- Voucher Tip: When you book your course through an Accredited Training Provider like GogoTraining (ATO) the 60-question exam voucher is included in your training package.
Ask the Instructor a Question
QA Forum
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When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.
Course Description
The ITIL® 5 Managing Professional Transition (MPT) course is designed to transition ITIL V3 Experts, ITIL 4 Managing Professionals and ITIL 4 Master’s to ITIL 5. It is the most effective way to upgrade your ITIL Certifications to ITIL 5 and grow your IT Service Management Career.
By taking this course:
- ITIL V3 Experts gain the ITIL 5 Managing Professional Designation without having to have taken any ITIL 4 Certifications. This opportunity allows V3 Experts to take 1 course & exam versus 4 courses & exams.
- ITIL 4 Managing Professional gain the ITIL 5 Managing Professional Designation without having to take the 4 new ITIL 5 Strategic Leader Courses & Exams. Take 1 course & exam versus 4 courses & exams.
- ITIL 4 Masters gain the ITIL 5 Master Designation versus having to take 6 courses and exams. Take 1 course & exam versus 6 courses & exams.
Course Introduction
This intensive transition course is designed for certified ITIL professionals to bridge the gap between previous versions and the ITIL 5 framework. You will move beyond traditional process management into a unified value-driven model that integrates digital products, customer/employee experience, and AI-native strategy. By the end of this course, you will be equipped to lead digital transformations and manage high-performing teams in complex, modern operating models.
Student Benefits (Why Take This Course?)
- Future-Proof Your Credentials: Immediately upgrade your existing certifications to the latest global standard (ITIL 5) through a single streamlined exam.
- Strategic Leadership Impact: Evolve from a "process manager" to a Strategic Leader capable of aligning technology decisions with measurable business outcomes.
- Enhanced Earning Potential: Stand out in the job market with specialized knowledge in AI governance and digital product leadership.
- Efficiency & Value Delivery: Gain the tools to eliminate redundant work, reduce operational risk, and deliver services that demonstrably provide value to stakeholders.
Course Overview
The course, when delivered live, is a 5-day course. The eLearning version is 20 hours as there are not student questions or breaks. Here is a look at what is covered in each section.
Section 1: The New Digital Product & Service Lifecycle
Knowledge: Deep dive into the Product and Service Lifecycle Model (PSLM) and its 8 iterative stages
Benefit: Move away from linear processes to a Product Management mindset suitable for Agile and DevOps.
- Section 2: AI-Native Guidance & Governance
- Knowledge: Exploring how the entire ITIL 5 framework is enhanced by Artificial Intelligence
- Benefit: Learn to implement AI-assisted decision-making and ethical governance, positioning yourself at the forefront of modern IT.
- Section 3: Experience Management (ITIL 5 Experience)
- Knowledge: Shift from SLAs to Experience Level Agreements (XLAs) and human-centered design
- Benefit: Gain the skills to measure human friction and sentiment, ensuring IT delivers services that users actually value.
- Section 4: Leading Digital Transformation (ITIL 5 Transformation)
- Knowledge: Master the shared module for all ITIL 5 streams, focusing on organizational change and governance.
- Benefit: Acquire the leadership tools to manage complex, non-linear transitions and align digital strategy with business purpose.
- Section 5: Value Streams & Exam Preparation
- Knowledge: Practical application of Value Stream Mapping across high-velocity environments
- Benefit: Consolidate your learning and prepare for the transition exam to achieve the Managing Professional (MP) designation in one step.
What You Will Learn (Knowledge Acquired):
- The ITIL 5 Ecosystem: Master the shift from "service-only" thinking to an integrated Product and Service Management model.
- AI & Automation Mastery: Gain practical knowledge on how to govern and apply AI-native practices across the entire service value system.
- Experience-Led Management: Learn to design and manage services through the lens of Experience (EX/CX) to reduce friction and drive deeper engagement.
- Advanced Transformation: Understand the mechanics of leading large-scale organizational change using the new ITIL 5 Transformation and Strategy modules.
- Optimized Value Streams: Learn to map and optimize value streams specifically for high-velocity, platform-based environments.
Certification
Exam Specifications
- Format: Multiple-choice, scenario-based.
- Total Questions: 60 questions.
- Time Duration: 120 minutes (2 hours).
- Passing Score: 70% (42 correct answers out of 60).
- Open Book: This is an Open Book examination, allowing you to reference the official ITIL 5 publications during the test.
Certification Process
- Mandatory Training: You must complete an accredited ITIL 5 Managing Professional Transition Training Course like the one provided by GogoTraining. You must complete the course and upload your Official Letter of Course Attendance to take the exam.
- Prerequisites: You must hold a valid ITIL 4 Managing Professional (MP), ITIL 4 Master, or ITIL v3 Expert designation to be eligible for this fast-track route.
- Resulting Designation: Passing this single exam awards you the full ITIL Managing Professional (Version 5) credential.
Exam Content Coverage
The exam is intensive as it bridges the gap from ITIL 4 to Version 5 by combining key updates from across the framework, including:
- The unified Product and Service Lifecycle.
- Experience-led service delivery.
- AI-native practices and governance.
- Organizational Transformation and change management.
The ITIL 5 Managing Professional Transition (MPT) exam consists of 60 scenario-based questions that test your ability to apply the new framework to real-world business challenges.
Exam Weighting and Domains
The 60 questions are distributed across four key areas that introduce the major shifts from ITIL 4 to Version 5.
- Digital Product & Service Lifecycle (approx. 25-30%): This is the highest-weighted area. It replaces the old Service Value Chain with a unified 8-activity lifecycle: Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support. You will be tested on how to manage a product's end-to-end flow.
- Experience Management (approx. 20-25%): A significant portion of the exam focuses on the new Experience Model. This includes managing human-centric journeys (Customer, User, and Employee Experience) and ensuring value is perceived correctly by stakeholders.
- Transformation & Governance (approx. 20-25%): This covers the content of the shared Transformation module. Scenarios will ask you to apply governance principles and manage organizational shifts in complex or digital-first environments.
- AI-Native Operations & Framework Integration (approx. 20%): You will be tested on how to integrate AI governance and automated workflows into your delivery models, as well as how ITIL 5 interacts with other methodologies like SRE, Agile, and DevOps.
Question Characteristics
- Bloom’s Levels: The exam tests at Levels 1 through 4. While some questions ask for simple recall, the majority require you to apply concepts to the "ITIL Car Rental" or similar case study scenarios and analyze the best course of action.
- Materials: Since it is Open Book, you should have the official PeopleCert publications for Product, Service, Experience, and Transformation ready to reference.
- Voucher Tip: When you book your course through an Accredited Training Provider like GogoTraining (ATO) the 60-question exam voucher is included in your training package.
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