ITIL: The Roles of the Change Manager, SACM Manager and Release & Deployment Manager

• ITIL: The Roles of the Change Manager, SACM Manager and Release & Deployment Manager

  Play:

  Click here to play

  Author:

  Helen Morris - click to view profile

  Description:

  In this radio show, Helen talks about some of the key roles in the Service Transition stage of the Lifecycle and the responsibilities that they have in relation to the Release Control and Validation course. She will explore the key aspects of each role, so that you can relate this to your own organization.