• This course has been retired. Users who have purchased the course will still have access to it, however it is no longer available for purchase.

Software Quality Assurance

What should I do if my video will not play?

There are many things that can affect the quality of your video so we have put together these instructions to help you review all the things that need to be tested in order to trouble-shoot video quality.

The first thing we want to assure you is that we have done everything possible to make sure that our videos will play well.  Our videos are hosted in the cloud by Akamai.  Akamai has servers around the world to make sure that your videos are sent from the server that is closest to you.  By hosting our videos with Akamai we make sure that you receive the highest video quality. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.

  • Popup Blockers: Please check to make sure that your pop-up blocker is turned off when you go to our website. This will prevent the video window from opening.
  • Your Connection Speed: Internet speed needs to be 2.0 Mbps upload and download to successfully watch the videos.  You will want to check and see if your connection speed is 2.0 Mbps or higher.  You can do this by clicking on this link and running a speed test.
  • Jitter and Packet Loss: Your Jitter rate lets us know if your connection speed is consistent while your Packet Loss rate lets us know if your internet connection could be losing pieces of the video.
    • Go to https://www.dotcom-tools.com/ping-test.aspx to determine if there is any Jitter or Packet Loss on your connection.
    • This is measured by a letter scale with A being the best.
      • If your Packet Loss is below a B, your connection is losing pieces of the video and causing the video to skip.
      • If your Jitter is below a B, your connection speed is very inconsistent and may be changing while you are watching the video which will result in buffering issues.
      • If either of these is the case you will need to contact your internet provider.
  • Shared Internet Connection: If you are on a shared internet connection, test playing videos during non-peak hours when usage by others on your network is low.
  • Reset Your Browser: If you've tried all the previous steps, your browser may be retaining data that needs to be deleted, and this requires a reset. If you are using Chrome, use the instructions in this link to reset your browser. If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset. If you are using Firefox, use the instructions in this link to reset your browser.
  • Other things to check:
    • At home or at work, test using different browsers and computers to see if you get the same result.
      • Make sure you have the latest version of the browser you are using.
    • If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset.
    • Try from a different location using a different network.
    • If you are on a wireless connection try a wired solution.
    • If you are on a home network:
      • Test playing the videos when you are the only user on the network.
      • Try by-passing your router to eliminate it as the point of failure. A direct plug from your ISP to your computer will take care of this and will make sure that neither your router nor other users are affecting your connection.
    • If you are running Firefox, you can check your plugins here: https://www.mozilla.org/en-US/plugincheck/
  • Make sure you do not have any other programs open. File sharing and peer to peer sharing programs, even when limited to low bandwidth, can make it almost impossible to stream properly.
  • Tracking Progress on Mobile Devices: The GogoTraining site is designed to use the native player found in your browser. If you are taking your course on a mobile device and want to make sure your progress is tracked, then you will need to play the videos from the native player that is in your browser. Do not download any third party apps to play the videos as they do not allow your progress to be recorded. If you have installed a third party app and want to receive a Course Completion Certificate, then you will need to uninstall the 3rd party app or see if the app has the ability for you to disable it for certain sites.
  • Submitting Debugging Information If you have tried everything else and still are having trouble viewing the videos, you can visit this page where you can help us debug your particular setup by following the instructions on the page and submit the debugging information to us.
Video Title
00: Course Introduction
10 min
01: Fundamentals
27 min
02: Software Quality Life Cycle
27 min
03: Creating and Developing Testing Plans
28 min
04: Software Defect Management
15 min
05: Capability Maturity Model Integration
16 min
06: ISO 9000 Requirements and Their Effect on Software
13 min
07: Quality Assurance Document Creation
30 min
08: Quality Assurance Design Creation
27 min
09: Software Quality Assurance Testing
18 min
10: Software Quality Assurance Metrics
24 min
11: Human Managed Information Services Quality Assurance
25 min
12: Metrics-Managed Information Services Quality Assurance
12 min
13: Assuring Software Quality Through Testing
21 min
14: Assuring Software Quality through Design
21 min
15: Course Summary
13 min
5 hrs 27 mins

Michael L. Simpson

Mr. Simpson's career as a Knowledge Engineer, developer and instructor have afforded him the opportunity to develop a unique set of skills for assembling, interpreting, managing and disseminating knowledge. Mr. Simpson has created almost one hundred weeklong training courses in diverse technical areas and supervised the development of over fifty others. He has conducted extended knowledge acquisition interviews of senior engineering and technical staff, completed assessments of technical knowledge acquisition and knowledge transfer situations, and written extensive responses to commercial and military bids. He has managed the development and monitored the performance of hundreds of classroom instructors and achieved consistent, on-time and on-budget deliveries in challenging environments and difficult situations. Mr. Simpson has over seventeen years of experience managing and supervising the development of instructors, and an additional ten years of experience in development and delivery of customized, high-quality training materials. He has deep, broad experience in assessing situations that require instruction and knowledge transfer, developing assessments to establish a baseline level of knowledge for prospective students, performing object-oriented analysis, design, and business-process reengineering tasks, creating training programs that are appropriate for adult professional education, estimating the development time and delivery costs for creating software programs and associated training, managing the development and delivery of that instruction, and conducting post-training assessments to certify and quantify the results of this training. Mr. Simpson's diverse technical background allows him to quickly determine a client's needs; design training to meet those needs; and manage the development and delivery of cost-effective, client-centered training.

Course Links

These links are activated when you purchase this course.

  • Course Survey


This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.

Certificate of Completion

You will be awarded a Certificate of Completion when you finish this course. You will be able to print or email the certificate and share your accomplishment with everyone.