Does SaaS affect Software Asset Management (SAM)?

Thursday, 12 May, 2022

We reached out to IAITAM, Inc. the other day to find out how SaaS affects SAM and would like to send a big thank you their way for contributing to this article.

SaaS and SAM

Software As A Service affects many aspects of SAM. Before SaaS everything was more physical.  Programs had to be physically installed on our hardware assets (desktops, laptops, etc.) and this required a request, justification, approval, and negotiation before the software could be acquired and installed.  As technology enables us to move away from handling physical assets – just like we no longer use paper money or credit cards as much as we favor PayPal and Apple Pay – installing new software is as simple as a few clicks of the mouse, enabling departments to bypass the typical acquisition process.

How SaaS Makes SAM Even More Important

This ease of access and ability to bypass the acquisition process does not eliminate the need for SAM.  In fact, it further complicates SAM.  The assets are still assets and require management.

SaaS requires ITAM managers and teams to have a good deal of control and understanding of their SAM program because subscriptions need to be renewed and can be negotiated as an auto-renewal and are often easier to forget since the renewal doesn’t require any action or permission to happen.

Because SaaS makes it very easy for employees and departments to find what they need with little help, ITAM teams are often bypassed in ways that they couldn’t be before.  When this happens, it can wreak havoc on the ITAM team and their ability to manage and control asset spend and affect their ability to accurately inventorying the IT assets of the organization.

SAM, HAM & Security

Another significant impact is that when software is virtual, it is accessible to almost everyone. This makes it very easy and tempting for employees to download what they need, especially if it’s free and without having to put in a request for an IT manager.  However, if left unchecked – in no time, the company has no way of pulling together a list of the programs installed on company devices. This is why it’s so important for Software Asset Managers to have solid security restrictions on all desktops, laptops and mobile devices.

Software Asset Management must work more cohesively with Hardware Asset Management (HAM) and Security to restrict the ability to download and install software without the knowledge or approval ITAM.  SAM must be aware of every detail in the fine print of our EULAs and other Subscription Agreements to remain compliant. This requires a stronger SAM team and more robust tools than we’ve had in the past.  Many organizations employ multiple Discovery Tools now, for example.

SAM is More Important Than Ever

In principle, the Acquisition and Vendor Management of SaaS requires the same policies, procedures, and strategies as our traditional IT assets.  There are just different questions to ask the vendor and different considerations to make that are specific to the cloud asset itself.  Ultimately, the ITAM program remains the same, but the need for the Communication and Education KPA has never been greater!

Click Here to learn more about SAM Certification

Where ITIL 4 & Project Management Intersect

Thursday, 21 April, 2022

If you were wondering, it’s true.  Project Managers can benefit directly from three of the new ITIL 4 courses.  If you are interested in benefiting from this intersection and advancing your career this article is here to help guide your path.

Background

ITIL 4 starts with Foundation and then branches into advanced 2 paths:  (1) The Managing Professional Path and (2) The Strategic Leader Path.  Both paths have courses that map to the Project Managers Mission.

#1 ITIL 4 Strategic Leader

The course with the highest level of intersection, where Project Management is “testable” is found in the Strategic Leader Path.  The course, Digital & IT Strategy (DITS), is the Strategic Leader capstone course.  It is designed for Managers and requires a minimum of 3 years management experience.

  • DITS focuses on the importance and challenges of creating an appropriate digital strategy to enable success across departments and organizations.
  • It also looks at how the digital business strategy can (and should) be integrated into the IT strategy and aligned with the wider organization’s goals.
  • Students apply the concepts via 4 graded assignments which are required in order to take the certification exam.

How to Become an ITIL 4 Strategic Leader

In order to achieve the Digital & IT Strategy Certification (DITS), candidates need to have achieved the ITIL 4 Foundation and ITIL 4 Direct, Plan & Improve Certifications and have a minimum of 3-year management experience.  Prerequisite classes include:  ITIL 4 Foundation and ITIL 4 Direct, Plan and Improve (DPI).

#2 ITIL 4 Managing Professional

The other two courses are found in the ITIL 4 Managing Professional Track.  This track consists of 4 courses of which 2 of them are highly recommended for Project Managers:

  • Direct, Plan & Improve (DPI) – This class as it focuses on the governance and strategy requirements necessary to deliver improved/new/changed services, etc. It’s one that is most like some of the context of Project Management.
  • Drive Stakeholder Value (DSV) – This class discusses the stages of the customer journey and how to manage each stage.

What’s Left?

The other two courses in the Managing Professional track include Create, Deliver & Support (CDS) and High Velocity IT (HVIT).  These classes are more IT specific and look at how to manage service design and support, and how to exploit the various disruptive technologies.  The intersection is not as strong for Project Managers, but just in case you are interested, here are the details:

  • Create, Deliver & Support (CDS) – This course talks about the creation of services using the service value chain and operational support.
  • High Velocity IT (HVIT) – This course is the most technical (digital technology), and focuses on the five objectives of HVIT (valuable investments, fast development, resilient operations, co-creating value, and assured conformance) and the methods to fulfill these objectives.

If you have any questions or we can help in any way – Contact US or Call US at 877.546.4446

 

Are ITIL V3 Exams Available?

Wednesday, 6 April, 2022

YES, ITIL V3 exams are available in many languages.

PeopleCert ITIL V3 Exams Available in 2022:

Hope you find this helpful and we are here to answer any questions you may have.  Contact us.

 

 

The ITIL 4® Managing Professional Pass is Here!

Wednesday, 23 March, 2022

Get a bundle with ALL four ITIL 4 Managing Professional courses for one low price!

Introducing the ITIL 4 Managing Professional Pass.  Everything you need to fast-track and achieve the highly regarded ITIL 4 Managing Professional designation at the best possible price, in the easiest possible way.

How the Pass Works:

The pass give you lifetime access to the online self-paced courses and full instructor support.  Just like in the classroom, only better!  Courses are very comprehensive and detailed and can be taken online, anywhere, anytime.

  • The cost is $2,495 for all four courses – that’s a savings of 38% off regular fees!
  • Lifetime Access – to all 4 Accredited, comprehensive & detailed courses
  • Official AXELOS Textbook – comes with every course
  • PeopleCert Exam Voucher included – one per course
  • Instructor Q&A – Ask the instructor questions while you take the classes

The Pass Includes:

Click on the course title to get full course details.

Prerequisites

The ITIL 4 Foundation exam is a prerequisite for all Managing Professional courses.  There is no prerequisite for the ITIL 4 Foundation course/exam.  Need Foundation certification?  Select the package Foundation + MP package below.

Exam & Certifications

One PeopleCert Exam Voucher is included with every course in the package.  You can add a Take2, PeopleCert Retake to the MP Package for $356.

Shopping Cart

Select the Purchase Option that’s right for you.  If you would like to have a second exam option, then be sure to add the PeopleCert Retake package to your shopping cart. 

ITIL 4 Managing Professional Pass – $2,495

ITIL 4 Foundation & Managing Professional Pass – $2,995

Add PeopleCert Retake Package – $356

 If you have any questions, or we can help in any way, Contact Us by Email or call us at 877.546.4446.

 

Do you know Where Your Assets Are?

Thursday, 10 March, 2022

 

In the competitive world we live in managing your assets is critical to identifying the right way to spend and the best way to save.

How does Software Asset Management (SAM) do that?

Every company and individual in every organization uses software.  Knowing the depth of your software assets and the best way to utilize them, is critical to an organization’s success.  When the right people in the organization know SAM Best Practices, then it is a win/win for the individuals and their organization.

Secure Your Future By Adding SAM Certification To Your Resume Today!

Become a star by knowing how to make good asset management decisions and help save your organization millions.  Understanding SAM best practices is a unique skill set.  It sets you apart.  It makes you an important part of the team.

When you understand Software Asset Management you will know how to:

  • Properly identify assets
  • Manage and track assets
  • Avoid fines
  • Understand when to repurpose versus buy new assets
  • Align the organizations and gain a competitive edge

Why You Need to Understand Software Asset Management

SAM is the set of business practices that support the use of software within an organization.  It is considered a key business function considering that software is now everywhere in the organization and ensures organizational success.  Software Asset Managers manage SAM in the organization and its effects are felt through the organization.  Consequently, it is critical that all levels of management understand SAM and have the ability to help define their requirements.  When you take the SAM course you learn how to:

  • Reduce Risk
  • Increase Accountability
  • Undercover Savings
  • Gain Control of the IT Environment

Knowing how to implement Software Asset Management best practices and ensure organizational success is why individuals in every department need a solid understanding of SAM best practices.  It helps you make better decisions for your department and your customers.  Decisions that are highly regarded and create happy customers.

Secure Your Future By Adding SAM Certification To Your Resume Today!

Getting SAM Certified Has Never Been Easier & More Affordable

GogoTraining Offers the only IAITAM certified eLearning course available on the planet.  The course is taught by IAITAM experts.  The course is 50% less than the same instructor led live course and gives you the flexibility of learning anytime 24/7.

Secure Your Future By Adding SAM Certification To Your Resume Today!

Key Benefits Includes:

  • This course is taught by IAITAM
  • You receive IAITAM course materials
  • Instructors answer your questions
  • You SAVE $1,000 by taking the eLearning course ($995 online versus $2,000 in the classroom)

Course Summary

The course is 100% online and available 24/7.  When you take the CSAM course you will learn:

  • SAM best practices
  • How to know when to question whether something should be done
  • How to clearly identify goals
  • How to quantify success with metrics
  • Understand the importance of Software Asset Management
  • Identify the sort and long term value and benefits of SAM
  • Understand software regulations and how they affect your organization

Topics Covered Include: 

  • The scope of software
  • Strategic license management
  • Software harvesting
  • Licensing documentation
  • The right to audit
  • Proactive vs. reactive SAM
  • Developing Goals
  • Savings Opportunities
  • ITAM compliance
  • Audit letter
  • Examples of License Data Documentation
  • Compliance Enforcement
  • Understanding for EULA
  • Due diligence for compliance
  • The Art of Negotiation
  • Ts & Cs Advice
  • ITAM Automation
  • Selecting a Discovery Tool
  • ITAM Repository
  • Hardware & organizational impacts

Secure Your Future By Adding SAM Certification To Your Resume Today!

Valentine’s Day Special

Thursday, 10 February, 2022

The IT Service Management Success Program (ITSMS) is Here!

Valentine’s Day Special Offer – $597 (List Price $1,997)

With the increase in PeopleCert exam prices that took effect February 1, 2022, and our mission to deliver the highest quality courses at an affordable price, we worked very hard over the last several months to create a program design to give you access to the highest quality training at a price you can afford.  When you join the ITSMS you will receive 20 courses valued at over $4,500 with Instructor Q&A Support included for a onetime membership fee of $597 and that’s not all.

Join the Program Today and Receive:

  • Lifetime Access
  • 20 courses/100+ hours of content valued at over $4,500
  • $150 off every PeopleCert exam voucher purchase
  • Free Take2 with every PeopleCert exam voucher purchase (List Price $89 each)
  • Unlimited Instructor Support to answer your questions – Priceless

 What Courses are Included?

Club Benefits

  • Lifetime Access
  • Receive 20 courses/over 100+ hours of training valued at over $4.500
  • Save $150 every time you purchase a PeopleCert Exam
  • Receive a Free Take2 with every PeopleCert Exam Purchase
  • Over 100 PDUs Available
  • Unlimited Instructor Support to Answer Your Questions

Join the Club Today

If you have questions about the club or would like to learn about Team Discounts,  contact CustomerService@GogoTraining.com or call us at 877.546.4446 Today!

*Offer Rules:  This offer is valid for the first 100 people to join or until February 29th – whichever comes first.  This offer may not be combined with other offers.

All ITIL classes are Accredited by PeopleCert and PeopleCert requires that individuals purchase exam vouchers prior to training.  As a valued member of the ITSMS Program you will receive a $150 exam voucher discount and a free Take2 with every ITIL exam you purchase.  The discount is based on PeopleCert’s published pricing.  All program discounts and instructions will be sent to you in your welcome letter.

 

 

PeopleCert Exam Price Increase

Monday, 17 January, 2022

 

 

PeopleCert exam prices are going up effective February 1, 2022.  In addition to the price increases on the exam and exam proctoring, as of February 1, 2022 PeopleCert requires the Axelos book to be sold with all ITIL and Prince2 exam purchases.  In a nutshell:

  • PeopleCert exam prices are increasing effective February 1, 2022
  • The increase is expected to be $100/exam

Is There a Way to Save? 

Yes, GogoTraining has put together a program that allows organizations to purchase course and exam vouchers before February 1, 2022 and SAVE.

2 Ways to Save

We are offering course and exam vouchers.

#1 – Buy all the course vouchers you need – Lifetime Access.

Course vouchers act as a placeholder for a course.  You can buy the course vouchers in advance and release them as needed.  Course voucher come with lifetime access and are released when you purchase the required exam vouchers allowing for just-in-time training, budgeting and savings.

#2 – Save $100/Exam Voucher – Purchase January 28, 2022 to get 2021 Prices

If you know what exams you need for 2022 now, buy now and save $100 on every exam voucher or more…Buy in bulk and you will receive a bulk discount and save the additional $100/exam.  Exams are valid for 12 months and can be extended an additional 6 months for $45.

Need help?  Have Questions?

Ask us about our January Special Offers!

Contact GogoTraining.com to Lock In your 2022 Course & Exam Vouchers at 2021 Prices!

CustomerService@GogoTraining.com or call us at 877.546.4446

 

Is It Too Late to Become an ITIL Expert?

Thursday, 28 October, 2021

The quick answer is no.  ITIL Expert is available to achieve until December 31, 2021.

Why Now?

For this answer we went to ITIL Expert, Dr. Suzanne Van Hove:  Suzanne shared that if you have achieved 17 ITIL V3 credits, then there are four reasons to take MALC and achieve the ITIL Expert designation:

  • Becoming an ITIL Experts puts you in a very elite group.
  • Taking the MALC gives you a great understanding of the 2011 processes and how they interact; so important to have those thought processes when addressing ITIL 4.
  • Taking MALC gives you a solid understanding of the service lifecycle and where it fits into the ITIL 4 schema, so you have a leg up when you go to adopt and adapt ITIL 4 into your organization.
  • Taking MALC solidifies the concept of ‘process’ to a point where ITIL 4 practices and their application across the enterprise makes sense.

Do you have 17 ITIL V3 credits?  If yes, it’s not too late to become an ITIL EXPERT – but, time is running out.  The last MALC exam will be given on December 31, 2021.  The time to act is now.

SPECIAL OFFER

MALC Course & Exam Offer – $497 (List Price $995)

  • Includes the Accredited Self-Paced Managing Across the Lifecycle Course taught by Dr. Suzanne Van Hove, access to Dr. Van Hove to ask questions, all course materials, 1 PeopleCert Exam Voucher and 1 exam retake if require
  • This offer cannot be combined with other offers and is valid until November 30, 2021.
  • Need help or have questions?  Contact Us.

 

Why ITIL 4 Direct, Plan & Improve is the Place to Start

Wednesday, 14 July, 2021

By Dr. Suzanne Van Hove

 

We all know that Foundation is the first course in the ITIL 4 path, but where should you go from there?  ITIL Direct, Plan & Improve (DPI) was the ITIL 4 Managing Professional class I enjoyed most delivering – it tells a story with a moral of “prepare and plan for great success in the future.”

Why Take DPI First?

DPI is the class that I would take first in order to understand the foundational elements of the Service Value Stream (SVS), and to prepare the environment for service creation and delivery, stakeholder management, and eventually looking at the high-velocity environment.

Focus On The Organization

Looking at the new ITIL® training schema and the importance of service value system, Governance and guiding principles are key to setting up a system that reflects the needs of the organization and consumer.  ITIL 4 Direct, Plan and Improve focuses on those aspects, ensuring the foundational principles are in place so that the approving of new/changed products and services is accurate and beneficial to the organization and consumer.

Factors Critical to Your Success

The principles of governance, risk and compliance (GRC) are the main topics of DPI as well as organizational change management (OCM), continual improvement, and measurement and reporting.  While these topics are may be a bit on the “non-exciting” side, they are crucial and fundamental to good service delivery.

Ready to Get Started?

Get the 90 Day Special Offer Today!

 

How to Get a Free PeopleCert ITIL 4 Managing Professional Exam Voucher

Thursday, 11 March, 2021

In honor of the release of our fully Accredited ITIL 4 Managing Professional courses, GogoTraining is offering 50 Free ITIL 4 Exam Vouchers to the first 50 people who purchase an ITIL 4 Managing Professional Course this month.

Here is how it works:

  • Purchase the course(s) you need using the links below for $495
  • Receive a Free PeopleCert Exam Voucher – Valid for 1 year
  • Receive Lifetime Access to the course
  • Receive full instructor support by Dr. Suzanne Van Hove
  • Save $488 (PeopleCert Exam Voucher Price)

Click on the link below to secure your Free ITIL 4 Managing Professional Exam Voucher:

Have questions or need to upgrade your ITIL v3 status to ITIL 4?  Contact Us

This offer is valid throughout March 2021.