ITIL® V3 Service Design Certification Training

Purchase Options
Course with Exam
  • Course Delivery: The Course is taken online
  • Exam Delivery: The Exam is delivered online
  • Length of Access: 1 year
  • Features: 24/7 Access, Real Instructors, Classroom Materials and Exercise Guides.
  • Exam Details: Click here to view
$795.00 Add to Cart
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Video Title
Length
Meet Your Instructor Dr. Suzanne Van Hove
4 min
00: Course Introduction
5 min
01: Exam Tips
4 min
02: Introduction to Service Management as a Practice
28 min
03: Service Management as a Practice: Service Design
21 min
04: Exercise: ITSM and Failure
6 min
05: Introduction to Service Design Principles
15 min
06: Introduction to Design Aspects
20 min
07: Design Aspects: Processes & Measurement
12 min
08: Design Aspects: Service Oriented Architecture & Design Models
8 min
09: Design Coordination
17 min
10: Introduction to Service Catalog Management
9 min
11: Service Catalog Management (SCatM): Processes, Roles, Triggers & Metrics
6 min
12: Introduction to Service Level Management (SLM)
9 min
13: Service Level Management (SLM): Processes, Roles, Triggers & Metrics
26 min
14: Introduction to Availability Management
16 min
15: Availability Management: Processes, Roles, Triggers & Metrics
22 min
16: Introduction to Capacity Management
25 min
17: Capacity Management (CapM): Processes, Roles, Triggers & Metrics
12 min
18: Introduction to IT Service Continuity Management (ITSCM)
20 min
19: IT Service Continuity Management (ITSCM): Processes, Roles, Triggers & Metrics
21 min
20: Introduction to Information Security Management (ISM)
15 min
21: Information Security Management (ISM): Processes, Roles, Triggers & Metrics
19 min
22: Supplier Management (SuppM)
26 min
23: Implementing Service Design
8 min
24: Requirements Engineering
11 min
25: Data, Information & Application Management
17 min
26: Service Management Technology
12 min
Total:
6 hrs 54 mins
Meet Your Instructor

Dr. Suzanne Van Hove

Dr. Suzanne Van Hove. owner of SED-IT, has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. She has developed and received accreditation of her own IT Service Management educational programs.

Perhaps her greatest strength is developing training curriculum that is industry specific. This unique approach gives students practical, real life case studies that enable them to bring best practices to their respective organizations. Large and small organizations around the globe have benefited from her proprietary approach. With over 25 years’ experience, Suzanne brings a wealth of knowledge to every engagement – either in the classroom or boardroom. In 2011, Suzanne was recognized the itSMF USA ‘Industry Knowledge Contribution’ Award for her achievements in academia and industry.

 

Get Your Course Materials

Course Materials

When you purchase this course you will receive access to these materials.

  • Student Guide
  • Exercise Guide
  • Enlarged Slides UPDATED
  • Sample Exams
  • Training Plan
  • Course Syllabus
  • 2011 Summary of Updates
  • PMP PDU Information
Course Links

Course Links

These links are activated when you purchase this course.

  • Course Survey
  • ITIL Credit Profiler to Assess Credits
Course Transcript

Transcript

This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.

Letter of Course Attendance

Letter of Course Attendance

You will be awarded a Certificate of Completion when you finish this course. You will be able to print or email the certificate and share your accomplishment with everyone.

How to Take Your Exam

How to Take Your Exam

GogoTraining's ITIL® 2011: Service Design is Accredited by AXELOS and PEOPLECERT and fully qualifies you to sit for the ITIL Service Design exam.

10% Off Your ITIL Service Design Exam

Get your exclusive 10% discount when you purchase your ITIL Service Design Exam from GogoTraining.

PEOPLECERT's price: $399/Your Price: $359.  You Save $40.

​All exam orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate informational email directly from PEOPLECERT which includes the link for you to register to take your exam.  If you have any questions, Contact GogoTraining.

How GogoTraining Prepares you to Pass Your Exam

All GogoTraining ITIL courses come with a Training Plan to help you master the material in the course and 2 sets of Official Sample Exams for you to take upon completion of the course and the course exercises so you can test your knowledge.

Course Transcripts and Certificates of Completion come with this course and you will use these official documents to verify that you took the required and accredited training so that you can sit for the official exam. At the end of the course you will receive a Certificate of Completion from GogoTraining.  In order to be considered Certified in this area you will need to take the Official ITIL Exam.

Certification Requirements

To be eligible for the ITIL® Intermediate Qualification: Service Design examination, candidates shall fulfill the following requirements:

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course and scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
  • It is recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Service Design publication in preparation for the examination.

The ITIL® Service Design exam is an 8 question multiple choice scenario-based exam and you may take up to 90 minutes to complete it. Each question will have four possible answer options, one of which is worth five marks, one which is worth three marks, one which is worth one mark, and one which is a distracter and achieves no marks.

A passing mark is 70% or higher. When you pass your exam you will receive 3 credits toward your ITIL® Expert certification. 

How to receive your PMI PDU's

Instructions on how to receive PMI PDU's can be found in the Get Your Course Materials section of this page.

 

How to Take an Online Proctored PeopleCert Exam

In order to take your exam you will need the following System Requirements:

  • Windows® 10, Windows® 8.1, Windows® 8, Windows® 7
  • Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)
  • Active Full-Time/Broadband internet connection of at least 4Mbps
  • 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
  • Speakers and microphone (the use of headsets is only allowed during onboarding)
  • Keyboard and mouse or another pointing device
  • A single web camera (embedded or external) you can rotate

For complete details, Click Here.

Ask the Instructor a Question

QA Forum

When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.