How to Take Your Exam
To be eligible for the ITIL Intermediate Qualification: Operational Support & Analysis examination, the candidate must have fulfilled the following requirements:
• At least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.
• There is no minimum requirement but 2-4 years IT Service Management experience is highly desirable.
• Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications) Foundation plus the bridging certificate.
It is also recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the Service Management Practice core guideline publications including the Operation Support and Analysis publication to prepare for the examination.
The ITIL Operational Support and Analysis Exam is an 8 question multiple choice scenario-based exam and you may take up to 90 minutes to complete it. A passing mark is 70% or higher. You will need to submit your completed course transcript in order to apply to take the exam. You can do this by clicking on the Email Your Transcript link found on your ITIL Operation Support and Analysis transcript page.
When you pass your exam you will receive 4 credits toward your ITIL Expert certification. This course also qualifies for 8 PDU credits.
The ITIL Qualification Scheme introduces a modular credit system for each of the ITIL qualifications. All modules are given a credit value, and candidates meeting the requisite entry criteria and accumulating the required number of credits (22) can apply for ITIL Expert level of qualification. Click here and select the Certification button to learn more about the Qualification Scheme. Qualifications from earlier ITIL versions are also recognized within the system, together with qualifications endorsed as complementary to the core ITIL portfolio.
Need Help Tracking Your Credits?
APMG International offers an “ITIL Credit Profiler” to advise ITIL candidates of the total credit value they have attained within the scheme and to provide general guidance on potential routes for further study based on candidate educational or qualification objectives. Click here to access the ITIL Credit Profiler.
EXIN offers all GogoTraining students a 10% discount on all online proctored exam for this course. You can register online, receive your 10% discount and take your exam any day or night that works for you. To purchase your exam, click here.
APMG: To take your exam with APMG send your course completion certificate along with full contact information (name, phone, email, postal address) to firstname.lastname@example.org. APMG will work with you to schedule your exam. APMG offers web cam proctored exams and exams in local testing centers. Contact APMG at email@example.com to arrange for your exam.
PeopleCert offers online proctored exams for all ITIL courses. You can register online and within a few hours you can be taking your exam. For more details, download the Candidate Web Registration. To purchase your exam voucher go to https://webcandidate.peoplecert.org.