How to Take Your Exam
ITIL® 2011: Managing Across the Lifecycle is Accredited by AXELOS and EXIN. As an Authorized Training Provider Accredited by AXELOS and EXIN, GogoTraining’s ITIL® 2011: Managing Across the Lifecycle course fully qualifies you to sit for the ITIL® Managing Across the Lifecycle examination given by EXIN. Course Transcripts and Certificates of Completion come with this course and you will use these official documents to verify that you took the required and accredited training so that you can sit for the official exam. Exams are provided by Accredited Exam Institutes.
All GogoTraining ITIL courses come with a Training Plan to help you master the material in the course and 2 sets of Official Sample Exams for you to take upon completion of the course and the course exercises so you can test your knowledge. At the end of the course you will receive a Certificate of Completion from GogoTraining. In order to be considered Certified in this area you will need to take the Official ITIL Exam offered by an ITIL Exam Institute like EXIN.
In order to qualify for certification, candidates must have the following:
Two (2) credits from the ITIL Foundation certificate V3 or higher (or V2 and the Bridge certifications)
15 credits from ITIL Intermediate qualifications
30 contact hours for this course as outlined in the MALC Training Plan (see Course Materials Tab)
Candidates should complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge,
Candidates should review the syllabus and the ITIL core publications in preparation for the examination.
It is highly recommended that students have and study the five core Lifecycle books or purchase Dr. Van Hove's complete MALC study guide entitled Managing Across the Lifecycle (MALC). The link can be found under the Course Materials Tab in the Related Links section.
The exam includes Ten (10) multiple choice, gradient-scored complex questions that offer questions with a corresponding series of possible answers based upon a single case study, issued in advance, with additional short scenarios to provide additional context for each question. Each question will have four possible answer options, one of which is worth five marks, one which is worth three marks, one which is worth one mark, and one which is a distracter and achieves zero marks.
Each question is constructed to test a candidate’s competency up to and including the Bloom's level associated with the syllabus learning unit to which the question is mapped. The examination will use a case study which will, where required, be supplemented with additional specific scenario details for each question.
The maximum time allowed for candidates taking the exam in their native language is 120 minutes, and for candidates taking the exam in another language, 150 minutes along with the use of a dictionary. A passing score is 35/50 or 70%.
The ITIL Qualification Scheme introduces a modular credit system for each of the ITIL qualifications. All modules are given a credit value, and candidates meeting the requisite entry criteria and accumulating the required number of credits (22) can apply for ITIL Expert level of qualification. Click here and select the Certification button to learn more about the Qualification Scheme. Qualifications from earlier ITIL versions are also recognized within the system, together with qualifications endorsed as complementary to the core ITIL portfolio.
GogoTraining is Accredited by PEOPLECERT and EXIN.
To purchase your exam from EXIN, click here.
How to receive your PMI PDU's
This course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps:
Go to https://www.pmi.org/
Log in using your registered user name
Go to myPMI, then select Report PDUs on CCRS
Select Course or Training category
Fill in all required information