Certified Hardware Asset Management Professional (CHAMP) Accredited by IAITAM

Course Description

The IAITAM Certified Hardware Asset Management Professional (“CHAMP”) course is designed to address the numerous issues plaguing professionals in managing hardware assets, and follows the lifecycle of IT hardware assets beyond the scope of the cradle to grave analogy and discusses the business practices that can best be used to manage those assets efficiently and cost-effectively. Emphasis is placed on identifying the policies that enhance lifecycle management. It also focuses on one of the least developed processes for asset management, disposal management, and discusses the  process for disposal, analysis of the costs and benefits to help you decide the best avenue to pursue, and the pitfalls to avoid. 

Course Materials:  IAITAM provides GogoTraining students with an electronic copy of the course materials.  IAITAM does not provide hard copies of the materials to students who take the eLearning class and will not sell hard copies of the materials to students taking the eLearning class.  The electronic materials that are provided to students taking IAITAM’s online class delivered on the GogoTraining platform are 100% identical to the materials that IAITAM provides and uses in their classroom courses.

In This Course You Will Learn:

• Successfully apply IT Asset Management best practices to build and maintain IT hardware assets
• Identify the practices leading to sustainable Hardware Asset Management programs that maximize value to the organization and meet goals specified
• Determine and execute next steps, and evaluate success within the organization’s unique culture, strengths and weaknesses

Prerequisites

This course is designed for those individuals with minimal to no experience in the field of Hardware Asset Management. 

Outline

Module 00: Certified Hardware Asset Management Professional (CHAMP)- Course Introduction

Module 01: IT Asset Management (ITAM) Profession Introduction 

• International association of IT Asset Managers (IAITAM)
• 12 Key Process Areas (KPAs) in Certified Hardware Asset Management
• IT Asset Management as a Profession
• Exercises: KPAs Assessment & Communication Styles Assessment

Module 02: KPAs Assessment Exercise Discussion

Module 03: Advocating for your IT Asset Management Program 

• Communication
• Education
• Policy Management

Module 04: Setting up the Program

• How to use IBPL
• The Request and Approval Process
• What should be standardized

Module 05: Asset Standards

• Standard Levels
• Standard Goals
• What to Manage
• Exercise: Design Managed Standards List

Module 06: Implementing a Program 

• Corporate Goals
• Implementing and Measuring the Program
• Roles Within the Hardware Program

Module 07: Using Automation 

• When to Automate
• Process Automation
• Automation Tools

Module 08: Acquisition Processes 

• Asset Selection Process
• Vendor Selection
• Product Selection Tools

Module 09: Hardware Negotiations 

• Negotiations Planning
• Negotiation Skillset
• It’s All in the Contract

Module 10: Hardware Contracts 

• Leasing
• Volume Purchase Agreements
• Managing New Pricing Models
• Quiz: Acquiring Hardware Assets

Module 11: Vendor Management & Asset Identification 

• Managing Hardware Vendors
• Outsourcing
• RFID and Barcoding

Module 12: Managing the Assets during Use 

• Driving Asset Value
• Service Management and ITAM
• IMAC
• Quiz: Assets in Use

Module 13: Managing the Inventory 

• Inventory Management
• Discovery
• Tool Functionality
• Exercise: Building Physical Inventory Plan
• Exercise Review

Module 14: Data Storage and Inventory Management 

• Asset Repository
• Necessary Data
• Data Center Management

Module 15: Reuse 

• End of Life
• Loss, Theft and Leasing
• Redeployment

Module 16: Disposal 

• Disposal and E-Waste
• Governance
• ITAD Vendors
• Quiz: End of Life

Certification

The Certified Hardware Asset Management Professional (CHAMP) course is accredited by IAITAM and completing this course fully qualifies you to sit for the IAITAM Certified Hardware Asset Management Professional (CHAMP) examination given by IAITAM.

Online certification testing is available for students after course completion, with a valid exam voucher.  The voucher may be purchased from GogoTraining only at the time the course is purchased.

All students who purchase an exam voucher from GogoTraining when they purchase the course must create an IAITAM account that identifies you as a GogoTraining student by using this link: https://iaitam.org/create-account-gogo/.  You must be logged in to this account to access the exam, as well as course materials from this portal: https://iaitam.org/gogo-course-access/.  All exam periods are 14 days.  Exams can be taken any day of the week.  Students receive exam access for 14 days which includes 2 full weekends.

If the exam is not purchased at the same time as the course, you may purchase the exam at the non-member price of $350 by contacting IAITAM directly within 90 days of the date on your course completion certificate.

Students can use their manual and presentation while taking their exam, but are not permitted to use the internet or interact with instructors, other students, supervisors etc., while the exam is in progress.

Testing requires non-interrupted internet connection and may be taken at any time during the 14 day period. Once a test is started students are required to complete it during that session and are permitted up to 3 hours to complete the exam.  Candidates who purchase an exam voucher receive one test retake free of charge if they fail to achieve pass status on the first attempt. The retake is available after a 24 hour window of the first attempt and must be completed during the 14 day open period.

If a student is unable to attempt their exam during the extension period or does not pass one or both attempts they may purchase just the exam package through IAITAM only at non-member pricing (no discounts apply).

The Certification Exam consists of one hundred (100) questions are on each IAITAM certification exam and a passing mark is achieved by attaining 85% or higher.  If a student is unable to complete the exam and retake (if needed) within their 14 day window, a one-time 7 day extension can be purchased for $50 USD; this option must be completed before the initial 14 day window expires.  

If you have purchased the exam with your course, immediately upon completion:

• Download your Certificate of Completion from the course page
• Go to this link and create your IAITAM account: https://iaitam.org/create-account-gogo/ - Please note that you must use this link as it identifies you as a GogoTraining student.
• Select your exam here: https://iaitam.org/gogo-course-access/ - You must be logged in to the account you created as a GogoTraining student to access the exam. 
• Under Material or Exam Access, select Exam Access and click Submit

You will be required to upload your Certificate of Completion and IAITAM will be notified.  They will review your submission and contact you with exam access information the next business day.

Any questions concerning IAITAM materials can be submitted to Info@iaitam.org.  IAITAM business hours are Monday-Friday, 9am-5pm EST.  During that time, please expect a response within 1 business day.

Recertification

All IAITAM Certifications are valid for one year from the date of certification.  Before your recertification due date, you can recertify by either taking another IAITAM course and exam or by paying IAITAM $125 and taking a survey and a 20 question quiz.  When you take a second course and pass the exam your current certification is automatically updated to be one (1) year from the date of the most recent certification and you do not need to pay the $125 recertification fee.  The recertification process is handled directly with IAITAM.

Exam Details:

• Once you begin an exam attempt, you will have 3 hours to answer 100 multiple choice and True/False questions.
• Once you’ve submitted an answer, it cannot be changed. In the same vein, all questions must be answered in order and questions that are skipped are counted as incorrect.
• The exam is open book so you are welcome to use the digital course manual and presentation while taking the exam.
• Although open book, IAITAM exams are not group exams so examinees are not permitted to seek questions or answers from other students, trainers or contacts. Copying exam questions or answers or taking screenshots are strictly prohibited and will result in a fail.
• Exam questions are not numbered, so you may want to keep a tally of the number of questions you’ve answered for time management purposes.
• If you do not pass your exam on the first try, you do have 1 complimentary retake. Both attempts must be taken and completed before the deadline. There is a 24 hour cool-down period between the time you end your first attempt and the time your second attempt will open so be sure to take your first attempt well before the deadline so you have time for the second attempt if needed.

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