Course Description
What is High-Velocity IT?
In ITIL 4 High Velocity IT is about creating an environment where people immediately adapt when new business proceses, plans and services are agreed, developed and deployed. It is about enabling digital organizations to function effectively and efficiently in high-velocity environments. By engaging these perspectives organizations can more effectively begin and continue on their digital journey. The HVIT course covers all of the activities in the Service Value Chain (SVC) from the perspective of:
- How to exploit disruptive technologies?
- How do I go fast?
Disruptive Technologies
HVIT looks at the disruptive technologies from 3 perspectives:
- What are the disruptive technologies?
- How the ITIL practices relate to them?
- How can you exploit the disruptive technologies?
The Agile, Lean & DevOps Connection
The underlying principal of HVIT is how to exploit disruptive technologies and how do I incorporating the Agile, Lean and DevOps principles that have been around for some time and how to use them to deliver the service functionality that needs to be there.
Who Should Take HVIT?
The ITIL 4 HVIT course is one of the four required courses for individuals seeking their ITIL 4 Managing Professional Certification. The ITIL 4 Managing Professional module is for designed specifically for individuals involved in organizational digital transformation. It is also helpful for individuals involved in IT Management and Service Management roles.
With the HVIT Certifications you will learn how to:
- Recognize and manage complex adaptive systems
- Bridge the development and operations gap
- Improve performance with Lead, Agile and DevOps methods
- Increase the speed and quality of services
- Make value-creating digital and IT investments
Who Can Take the HVIT Course & Exam?
In order to take the HVIT course students must hold the ITIL 4 Foundation Certification and have completed an accredited ITIL 4 HVIT course and have the required Letter of Attendance from an Accredited Training Provider. GogoTraining is an ITIL Accredited Training Provider and the HVIT course on GogoTraining is Accredited by PeopleCert.
Individuals who hold the Managing Professional Certification via the ITIL 4 Managing Professional Transition course are also qualified to take the HVIT course.
Outline
Module 00: Introduction
Module 01: HVIT Terms
- Terms Used in HVIT
- When is Transformation Desirable & Feasible
- Service Interactions & Band of Visibility
Module 02: HVIT Objectives
- Valuable Investments
- Fast Development
- Resilient Operations
- Co-Created Value
- Assured Conformance
Module 03: HVIT & The Four Dimensions
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- PESTLE & VUCA
Module 04: HVIT & the SVS/SVC
- Service Value System Enables HVIT
- Value Chain Activities & DevOps
- Service Consumer
- Value Streams in HVIT Organizations
Module 05: HVIT & Digital Product Lifecycle
- Service Provider and Service Consumer
- Consumer Perspective of Digital Product Lifecycle
- Digital Product Lifecycle and Band of Visibility
- Stages of the Digital Product Lifecycle
Module 06: HVIT Principles, Models and Objectives
- Key Behavior Patterns
- Models that Influence Organizational Culture
- Models and Concepts and Related Key Behavior Patterns
Module 07: Purpose Models
- Establishing Ethical Principles
- Ethics and AI
- Design Thinking
- Empathize with Stakeholder
- Focus on What the Customer Does and Needs
Module 08: People Models
- Safety Culture
- Feel Trusted and Valued
- Care and Concern for the Workforce
- Foster Feedback and Act on It
Module 09: Progress Models
- Working in Complex Environments
- Systems Thinking
- Complex Thinking
- Cynefin Framework
- Minimum Viable Product
Module 10: Progress Models Part 2
- HVIT Needs to be Based on Lean Culture
- Keys to Lean Culture
- Continual Improvement Model
- Toyota Kata
Module 11: Key Characteristics of HVIT
- HVIT Applied to SVC
- Lean Principles
- Agile Principles
- Resilient
- Continuous Integration & Continuous Delivery
- Service-Dominant Logic
Module 12: Ensuring Valuable Investment
- Techniques for Valuable Investment
- Prioritization Techniques
- Minimum Viable Products and Services
- Product and Service Ownership
- A/B Testing
Exercise: Ensuring Valuable Investment
Module 13: Portfolio Management Practice
- Purpose
- Types of Portfolios
- How Portfolios Enable ROI
- Practice Success Factors (PSF)
Module 14: Relationship Management Practice
- Purpose of Relationship Management Practice
- PSF: Effective & Healthy Relationships - within the Organization
- PSF: Effective & Healthy Relationships – Organization & External Stakeholders
Exercise: Valuable Investment Practices
Module 15: Ensuring Fast Development
- Infrastructure as Code (Iac)
- Loosely Coupled Information System Architecture
- Retrospective Reviews
- Blameless Post-Mortem Review
- Continual Business Analysis
Module 16: Continuous Integration/Delivery/Deployment
- CI/CD
- Continuous Testing & Types of Tests
- Testing Principles
- Kanban
Exercise: Ensuring Fast Development
Module 17: Architecture Management Practice
- Purpose of Architecture Management Practice
- Practice Activities
- Practice Success Factors
Module 18: Business Analysis Practice
- Purpose
- Approach to business analysis
- Practice Success Factors (PSF)
Module 19: Deployment Management Practice
- Purpose
- Key Definitions for Deployment Management
- Deployment Models
- Practice Success Factors
- Activities and Outputs of Deployment Management
Module 20: Service Validation & Testing Practice
- Purpose & Benefits
- Keys to Service Validation
- Service Acceptance Criteria (SAC)
- Keys to Testing
- Practice Success Factors (PSF)
Module 21: Software Development & Management Practice
- Purpose & Focus
- Terms & Concepts
- Practice Success Factors (PSF)
Exercise: Fast Development Practices
Module 22: Ensuring Resilient Operations Part 1
- Techniques for Resilient Operations
- Technical Debt
- Chaos Engineering
Module 23: Ensuring Resilient Operations Part 2
- Definition of Done & Ready
- Version Control
- AIOps
- ChatOps
- Site Reliability Engineering (SRE)
Exercise: Ensuring Resilient Operations
Module 24: Availability Management Practice
- Purpose of Availability Management Practice
- PSF: Identify Service Availability Requirements
- PSF: Measure, Assess, Report
- PSF: Treat Service Availability Risks
Module 25: Capacity & Performance Management Practice
- Purpose of Capacity & Performance Management Practice
- Scope of Capacity & Performance Management Practice
- PSF: Identifying Service Capacity and Performance Requirements
- PSF: Measure, Assess, Report
- PSF: Treat Service Capacity & Performance Risks
Module 26: Monitoring & Event Management Practice
- Purpose of Monitoring & Event Management Practice
- Key Terminology for Monitoring & Event Management
- PSF: Establish/Maintain Approaches, Models
- PSF: Ensure Timely, Relevant, Data is Available
- PSF: Ensure Events are Detected, Interpreted, Acted Upon
Module 27: Problem Management Practice
- Purpose of Problem Management
- Key Terminology for Problem Management
- Problem Identification & Control
- PSF: Identify & Understand Problems
- PSF: Optimize Problem Resolution/Mitigation
Module 28: Service Continuity Management Practice
- Purpose of SCM Practice
- PSF: Developing and Managing Service Continuity Plans
- PSF: Mitigate Service Continuity Risks
- PSF: Ensure Awareness and Readiness
- Types of Service Continuity Tests
Module 29: Infrastructure and Platform Management Practice
- Purpose of Infrastructure and Platform Management (IPM)
- PSF: Establishing Approach for Evolving Needs
- PSF: Ensure Solutions Meet Current & Anticipated Needs
Exercise: Resilient Operations Practices
Module 30: Ensuring Co-Created Value
- Techniques for Co-Created Value
- Service Experience
- Practices Related to Service Experience
Module 31: Service Design Practice
- How Service Design Practice Ensure Co-Created Value
- Benefits of Service Design
- Design Thinking
- PSF: Establish & Maintain an Effective Approach
- PSF: Ensure Services are Fit for Purpose & Fit for Use
Module 32: Service Desk Practice
- Purpose of the Service Desk
- Service Empathy
- PSF: Enabling Effective and Efficient Communications
- Multi-Channel vs. Omnichannel Communication
- PSF: Effective Integration of User Communications into Value Streams
Exercise: Co-Created Value Practices
Module 33: Ensuring Assured Conformance
- Techniques for Assured Conformance
- DevOps Audit Defense Toolkit
- DevSecOps
- Peer Review
Exercise: Ensuring Assured Conformance
Module 34: Information Security Management
- Purpose
- Practice Success Factors
- Develop/Manage Policies/Plans
- Mitigate Information Security Risks
- Exercise/Test Plans
- Embed Information Security Throughout the SVS
Module 35: Risk Management
- Purpose
- Practice Success Factors
- Establish Governance
- Nuture a Risk Management Culture
- Analyze and Evaluate Risks
- Treat, Monitor and Review Risks
Exercise: Assured Conformance Practices
Module 36: HVIT Summary
- HVIT Key Behaviors
- HVIT Objectives
- Keys to HVIT
- HVIT Learning Outcomes
- Exam Preparation
Certification
Exam Prerequisites:
In order to take this exam students must have completed an accredited High Velocity IT (HVIT) course.
Exam Details:
- The HVIT exam is a ‘closed book” exam
- Publications are not permitted to be used in the exam
- The exam is 90 minutes in duration
- Students taking the exam in a language that is not their native language are awarded 25% extra time
- There are 40 questions, each worth 1 mark
- You need to get 28 questions correct (70%) to pass the exam
- The questions are all multiple choice
How Is the Exam Taken?
The exam vouchers provided by GogoTraining are for online proctored exams. This gives you the flexibility of taking the exam from any location.
When Will I Receive My Exam Voucher?
When you purchase the exam or course & exam package, we order your Exam Voucher Code from PeopleCert. This is a manual process. You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours of placing your order Monday to Friday. Please check your SPAM folder and the email address you provided to us if you haven't received the email within this time. The Exam Voucher Code is valid for 12 months.
How Long Is My Exam Voucher Valid?
Exam vouchers are valid for 1 year from the date of purchase. If for any reason you need an extension, PeopleCert sells 6 month exam extensions as long as the extension is purchased prior to the date your exam voucher is set to expire. Please note that the exam extension must be ordered before your exam expires.
How Do I Schedule My Exam?
Once we order your voucher you will receive an immediate email from PEOPLECERT which includes a link and instructions on how to register to take your exam.
When Can I Take My Exam?
Exam slots are available 7 days a week 24 hours a day. Exam vouchers are valid for 1 year from the date of purchase. If for any reason you do not take your exam within the year you can purchase an exam voucher extension that will be valid for an additional 6 months. Please note that the extension must be ordered before your exam expires.
If you have any questions email customerservice@gogotraining.com.
This course is Accredited by PeopleCert and PeopleCert is the ITIL Exam Institute that will proctore your exam.
Thank you for choosing GogoTraining!
How to Upload Your Letter of Course Attendance on PeopleCert.org
Candidates may upload their Letter of Attendance through the Upload a Certificate option under the Certifications & Memberships tab of their PeopleCert account.
Exam Extension
PeopleCert allows students to extend their exam 6 months for a fee. Exam extensions must be purchased prior to the expiration date of your exam. If you need an extension, Click Here, and let us know. PeopleCert does not allow students to extend Take2 exam retakes.
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