ITIL Version 5 is Here - Check Out ITIL Version 5 Differences In An Hour - Releasing Next Week!

PeopleCert Official ITIL Foundation (Version 5) Training Course

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Meet Your Instructor

David Billouz

Course Transcript

Transcript

This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.

Letter of Course Attendance

Letter of Course Attendance

You will be awarded a Letter of Course Attendance when you finish this course. You will be able to print or email the Letter of Attendance and share your accomplishment with everyone.

How to Take Your Exam

How to Take Your Exam

The PeopleCert ITIL 5 Foundation Exam will be released on February 12, 2026.

If you have purchased an ITIL 4 Foundation Exam and have not scheduled the exam, PeopleCert will allow you to exchange your ITIL 4 Foundation Exam for an ITIL Version 5 Foundation Exam.

The official ITIL 5 Release date is January 29, 2026 and we will be updating this page as new details are released.  If you have questions or would like to be updated and ITIL 5 information is released, Contact Us.

Course Description

Welcome to GogoTraining's PeopleCert Accredited ITIL Foundation (Version 5) Certification Training course.

Course Format

The eLearning Instructor-Led Video course is available 24/7.  The course uses the PeopleCert Accredited ITIL (Version 5) Foundation Accredited Training Materials (OTM) and builds on the presentation by adding an instructor and GogoTraining’s 1:1 Instructor Support System.

Better Learning Format

With this course, in addition to the 24/7 access to the Instructor-Led Video Presentation you receive:

  •  Access to the Instructor to ask questions using our propriatary Q&A Forum.
  • The full classroom experience, only better because you learn from realworld experts who work and consult in the field and they are available to answer questions while you take the course.

Your Instructor

Your instructor for this course is David Billouz.  David is a Double ITIL Master (ITIL V3 & ITIL 4), a PeopleCert Course Author and a PeopleCert Accredited Auditor.  He has worked in the field of ITSM for over 20 years and he shares his experience with you in the course by bringing tough concepts to live so you can undertsand and apply them when you take your certification exam and in real life. 

Have a question?  GogoTraining believes students needs to ask questions to fully undersatnd the materials.  As a GogoTraning student you have direct access to David by using the Instructor Q&A Forum found on the course page.  Ask and David will answer.

How Does ITIL 5 Build on ITIL 4?

ITIL (version 5) is an evolution, not a revolution with the following key changes:

  • It's AI-native and shaped for what’s next with AI governance built in to help organizations use and scale AI responsibly and with confidence.
  • It's practical by nature and ready to apply from day one - supported by 34 practices and ITIL Transformation.
  • It brings product and service management into motion as one, meaning less friction, fewer handoffs, and value that flows end to end.
  • It's for IT and every role beyond, for every organization, large and small.

What will you Learn in GogoTraining’s ITIL 5 Foundation Certification Training Course?

  • Key product and service management concepts
  • The ITIL product and service management framework
  • New concepts like the ITIL Value System (ITIL VS) and the Value Chain
  • The ITIL 7 Guiding Principles
  • An introduction to ITIL Management Practices

 Who Needs to Take ITIL (Version 5) Foundation?

  • Everyone who is ITIL 4 Foundation Certified
  •  Everyone who is new to ITIL
  • Everyone who seeks ITIL Foundation Certification for the first time
  •  Everyone (ITIL Certified or not) needs to understand what ITIL 5 is all about and how it is designed to prepare their you to bring ITIL to life in your organization

 

In This Course You Will Learn:

  • Key concepts of product and service management
  • ITIL's guiding principles and how they assist an organization to adopt and adapt product and service management
  • The four dimensions of product and service management
  • ITIL value system and its components including the service value chain and value streams
  • The practice guide structure
  • How to prepare for the ITIL Foundation (version 5) exam

Prerequisites

There are no prerequisites to take the ITIL Foundation (version 5) Course.

Outline

00 Introduction and what’s new/what changed in ITIL Foundation (version 5)

  • New components of ITIL Foundation (version 5)
  • ITIL4 Foundation components updated in ITIL (version 5)

01.0 Introduction to the Digital Product and Service Management Key Concepts

01.1 Digital Product and Service Management Key Concepts – Syllabus

01.2 Digital Product and Service Management Key Concepts – Learning Outcomes

01.3 Digital Product and Service Management Key Concepts – Part 1

  • Product vs service
  • Digital product and service management

01.4 Digital Product and Service Management Key Concepts – Part 2

  • Value, Outcomes, Costs, Risks
  • Service Offerings

01.5 Digital Product and Service Management Key Concepts – Recap

01.6 Digital Product and Service Management Key Concepts – Quiz

 

02.0 Introduction to Service Relationships

02.1 Service Relationships – Syllabus

02.2 Service Relationships – Learning Outcomes

02.3 Service Relationships – Part 1

  • Digital Product and Service Main Stakeholders

02.4 Service Relationships – Part 2

  • Service Relationship Model
  • Types of Relationships
  • Service Journey

02.5 Service Relationships – Part 3

  • Service Level Quality and Service Level
  • Service Level Metrics
  • Service Level Agreements

02.6 Service Relationships – Recap

02.7 Service Relationships – Quiz

 

03.0 Introduction to the ITIL Value System           

03.1 ITIL Value System – Syllabus

03.2 ITIL Value System – Learning Outcomes

03.3 ITIL Value System – Syllabus

  • Components of the ITIL Value System

03.4 ITIL Value System – Recap

03.5 ITIL Value System – Quiz

 

04.0 Introduction to Governance

04.1 Governance – Syllabus

04.2 Governance – Learning Outcomes

04.3 Governance

  • Governance definition
  • Nature and activities of governance

04.4 Governance – Recap

04.5 Governance – Quiz

 

05.0 Introduction to the ITIL Guiding Principles

05.1 ITIL Guiding Principles – Syllabus

05.2 ITIL Guiding Principles – Learning Outcomes

05.3 ITIL Guiding Principles – Part 1

  • Focus on Value
  • Start Where You Are

05.4 ITIL Guiding Principles – Part 2

  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate

05.5 ITIL Guiding Principles – Recap

05.6 ITIL Guiding Principles – Quiz

 

06.0 Introduction to the Value Chain and ITIL Management Practices

06.1 Value Chain and ITIL Management Practices – Syllabus

06.2 Value Chain and ITIL Management Practices – Learning Outcomes

06.3 Value Chain and ITIL Management Practices

  • Introduction to ITIL Product and Service Lifecycle
  • Purpose and Scope of ITIL Product and Service Lifecycle Activities

06.4 Value Chain and ITIL Management Practices – Operating models and value chains

  • Operating model canvas and ITIL
  • The key ITIL models: a big picture
  • Operating models

06.5 Value Chain and ITIL Management Practices – ITIL management practices

  • Overview of the management practices
  • Practices in the value chain
  • Overview of the practice guides

06.6 Value Chain and ITIL Management Practice – Discover Activity

  • Activity overview
  • Activity workflow
  • Activity roles and outputs
  • Activity enabling and supporting practices

06.7 Value Chain and ITIL Management Practice – Design Activity

  • Activity overview
  • Activity workflow
  • Activity roles and outputs
  • Activity enabling and supporting practices

06.8 Value Chain and ITIL Management Practice – Acquire Activity

  • Activity overview
  • Activity workflow
  • Activity roles and outputs
  • Activity enabling and supporting practices

06.9 Value Chain and ITIL Management Practice – Build Activity

  • Activity overview
  • Activity workflow
  • Activity roles and outputs
  • Activity enabling and supporting practices

06.10 Value Chain and ITIL Management Practice – Transition Activity

  • Activity overview
  • Activity workflow
  • Activity roles and outputs
  • Activity enabling and supporting practices

06.11 Value Chain and ITIL Management Practice – Operate Activity

  • Activity overview
  • Activity workflow
  • Activity roles and outputs
  • Activity enabling and supporting practices

06.12 Value Chain and ITIL Management Practice – Deliver Activity

  • Activity overview
  • Activity workflow
  • Activity roles and outputs
  • Activity enabling and supporting practices

06.13 Value Chain and ITIL Management Practice – Support Activity

  • Activity overview
  • Activity workflow
  • Activity roles and outputs
  • Activity enabling and supporting practices

06.14 Value Chain and ITIL Management Practices – Recap

06.15 Value Chain and ITIL Management Practices – Quiz

 

07.0 Introduction to Value Streams Mapping and Management

07.1 Value Streams Mapping and Management – Syllabus

07.2 Value Streams Mapping and Management – Learning Outcomes

07.3 Value Streams Mapping and Management

  • Value Streams
  • Value Stream Mapping
  • Value Stream Mapping vs Management

07.4 Value Streams Mapping and Management – Recap

07.5 Value Streams Mapping and Management – Quiz

 

08.0 Introduction to Continual Improvement

08.1 Continual improvement – Syllabus

08.2 Continual improvement – Learning Outcomes

08.3 Continual improvement

  • The ITIL Continual Improvement Model

08.4 Continual improvement – Recap

08.5 Continual improvement – Quiz

 

09.0 Introduction to the Four Dimensions of Product and Service Management

09.1 The Four Dimensions of Product and Service management – Syllabus

09.2 The Four Dimensions of Product and Service management – Learning Outcomes

09.3 The Four Dimensions of Product and Service management – Part 1

  • Introduction to the ITIL Four Dimensions of Product and Service Management
  • Organizations and People

09.4 The Four Dimensions of Product and Service management – Part 2

  • Information and Technology

09.5 The Four Dimensions of Product and Service management – Part 3

  • Partners and Suppliers
  • Value Streams and Processes

09.6 The Four Dimensions of Product and Service management – Recap

09.7 The Four Dimensions of Product and Service management – Quiz

 

10.0 Introduction to ITIL and Other Frameworks Integration

10.1 ITIL and Other Frameworks Integration – Syllabus

10.2 ITIL and Other Frameworks Integration – Learning Outcomes

10.3 ITIL and Other Frameworks Integration

  • ITIL and PRINCE2
  • ITIL and DevOps

10.4 ITIL and Other Frameworks Integration - Recap

10.5 ITIL and Other Frameworks Integration - Quiz

Certification

The PeopleCert ITIL 5 Foundation Exam will be released on February 12, 2026.

If you have purchased an ITIL 4 Foundation Exam and have not scheduled the exam, PeopleCert will allow you to exchange your ITIL 4 Foundation Exam for an ITIL Version 5 Foundation Exam.

The official ITIL 5 Release date is January 29, 2026 and we will be updating this page as new details are released.  If you have questions or would like to be updated and ITIL 5 information is released, Contact Us.

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