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When you purchase this course you will receive access to these materials.
This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.
You will be awarded a Letter of Course Attendance when you finish this course. You will be able to print or email the Letter of Attendance and share your accomplishment with everyone.
The PeopleCert ITIL 5 Foundation Exam will be released on February 12, 2026.
If you have purchased an ITIL 4 Foundation Exam and have not scheduled the exam, PeopleCert will allow you to exchange your ITIL 4 Foundation Exam for an ITIL Version 5 Foundation Exam.
The official ITIL 5 Release date is January 29, 2026 and we will be updating this page as new details are released. If you have questions or would like to be updated and ITIL 5 information is released, Contact Us.
Welcome to GogoTraining's PeopleCert Accredited ITIL Foundation (Version 5) Certification Training course.
Course Format
The eLearning Instructor-Led Video course is available 24/7. The course uses the PeopleCert Accredited ITIL (Version 5) Foundation Accredited Training Materials (OTM) and builds on the presentation by adding an instructor and GogoTraining’s 1:1 Instructor Support System.
Better Learning Format
With this course, in addition to the 24/7 access to the Instructor-Led Video Presentation you receive:
Your Instructor
Your instructor for this course is David Billouz. David is a Double ITIL Master (ITIL V3 & ITIL 4), a PeopleCert Course Author and a PeopleCert Accredited Auditor. He has worked in the field of ITSM for over 20 years and he shares his experience with you in the course by bringing tough concepts to live so you can undertsand and apply them when you take your certification exam and in real life.
Have a question? GogoTraining believes students needs to ask questions to fully undersatnd the materials. As a GogoTraning student you have direct access to David by using the Instructor Q&A Forum found on the course page. Ask and David will answer.
How Does ITIL 5 Build on ITIL 4?
ITIL (version 5) is an evolution, not a revolution with the following key changes:
What will you Learn in GogoTraining’s ITIL 5 Foundation Certification Training Course?
Who Needs to Take ITIL (Version 5) Foundation?
There are no prerequisites to take the ITIL Foundation (version 5) Course.
00 Introduction and what’s new/what changed in ITIL Foundation (version 5)
01.0 Introduction to the Digital Product and Service Management Key Concepts
01.1 Digital Product and Service Management Key Concepts – Syllabus
01.2 Digital Product and Service Management Key Concepts – Learning Outcomes
01.3 Digital Product and Service Management Key Concepts – Part 1
01.4 Digital Product and Service Management Key Concepts – Part 2
01.5 Digital Product and Service Management Key Concepts – Recap
01.6 Digital Product and Service Management Key Concepts – Quiz
02.0 Introduction to Service Relationships
02.1 Service Relationships – Syllabus
02.2 Service Relationships – Learning Outcomes
02.3 Service Relationships – Part 1
02.4 Service Relationships – Part 2
02.5 Service Relationships – Part 3
02.6 Service Relationships – Recap
02.7 Service Relationships – Quiz
03.0 Introduction to the ITIL Value System
03.1 ITIL Value System – Syllabus
03.2 ITIL Value System – Learning Outcomes
03.3 ITIL Value System – Syllabus
03.4 ITIL Value System – Recap
03.5 ITIL Value System – Quiz
04.0 Introduction to Governance
04.1 Governance – Syllabus
04.2 Governance – Learning Outcomes
04.3 Governance
04.4 Governance – Recap
04.5 Governance – Quiz
05.0 Introduction to the ITIL Guiding Principles
05.1 ITIL Guiding Principles – Syllabus
05.2 ITIL Guiding Principles – Learning Outcomes
05.3 ITIL Guiding Principles – Part 1
05.4 ITIL Guiding Principles – Part 2
05.5 ITIL Guiding Principles – Recap
05.6 ITIL Guiding Principles – Quiz
06.0 Introduction to the Value Chain and ITIL Management Practices
06.1 Value Chain and ITIL Management Practices – Syllabus
06.2 Value Chain and ITIL Management Practices – Learning Outcomes
06.3 Value Chain and ITIL Management Practices
06.4 Value Chain and ITIL Management Practices – Operating models and value chains
06.5 Value Chain and ITIL Management Practices – ITIL management practices
06.6 Value Chain and ITIL Management Practice – Discover Activity
06.7 Value Chain and ITIL Management Practice – Design Activity
06.8 Value Chain and ITIL Management Practice – Acquire Activity
06.9 Value Chain and ITIL Management Practice – Build Activity
06.10 Value Chain and ITIL Management Practice – Transition Activity
06.11 Value Chain and ITIL Management Practice – Operate Activity
06.12 Value Chain and ITIL Management Practice – Deliver Activity
06.13 Value Chain and ITIL Management Practice – Support Activity
06.14 Value Chain and ITIL Management Practices – Recap
06.15 Value Chain and ITIL Management Practices – Quiz
07.0 Introduction to Value Streams Mapping and Management
07.1 Value Streams Mapping and Management – Syllabus
07.2 Value Streams Mapping and Management – Learning Outcomes
07.3 Value Streams Mapping and Management
07.4 Value Streams Mapping and Management – Recap
07.5 Value Streams Mapping and Management – Quiz
08.0 Introduction to Continual Improvement
08.1 Continual improvement – Syllabus
08.2 Continual improvement – Learning Outcomes
08.3 Continual improvement
08.4 Continual improvement – Recap
08.5 Continual improvement – Quiz
09.0 Introduction to the Four Dimensions of Product and Service Management
09.1 The Four Dimensions of Product and Service management – Syllabus
09.2 The Four Dimensions of Product and Service management – Learning Outcomes
09.3 The Four Dimensions of Product and Service management – Part 1
09.4 The Four Dimensions of Product and Service management – Part 2
09.5 The Four Dimensions of Product and Service management – Part 3
09.6 The Four Dimensions of Product and Service management – Recap
09.7 The Four Dimensions of Product and Service management – Quiz
10.0 Introduction to ITIL and Other Frameworks Integration
10.1 ITIL and Other Frameworks Integration – Syllabus
10.2 ITIL and Other Frameworks Integration – Learning Outcomes
10.3 ITIL and Other Frameworks Integration
10.4 ITIL and Other Frameworks Integration - Recap
10.5 ITIL and Other Frameworks Integration - Quiz
The PeopleCert ITIL 5 Foundation Exam will be released on February 12, 2026.
If you have purchased an ITIL 4 Foundation Exam and have not scheduled the exam, PeopleCert will allow you to exchange your ITIL 4 Foundation Exam for an ITIL Version 5 Foundation Exam.
The official ITIL 5 Release date is January 29, 2026 and we will be updating this page as new details are released. If you have questions or would like to be updated and ITIL 5 information is released, Contact Us.
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