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What should I do if my video will not play?
There are many things that can affect the quality of your video so we have put together these instructions to help you review all the things that need to be tested in order to trouble-shoot video quality.
The first thing we want to assure you is that we have done everything possible to make sure that our videos will play well. Our videos are hosted in the cloud by Akamai. Akamai has servers around the world to make sure that your videos are sent from the server that is closest to you. By hosting our videos with Akamai we make sure that you receive the highest video quality. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.
- Proper Video Quality: Although the player will attempt to match the video quality with your bandwidth, you may find that setting your video quality manually will give you better performance.
- Popup Blockers: Please check to make sure that your pop-up blocker is turned off when you go to our website. This will prevent the video window from opening.
- Your Connection Speed: Internet speed needs to be 2.0 Mbps upload and download to successfully watch the videos. You will want to check and see if your connection speed is 2.0 Mbps or higher. You can do this by clicking on this link and running a speed test.
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Jitter and Packet Loss: Your Jitter rate
lets us know if your connection speed is consistent while
your Packet Loss rate lets us know if your internet
connection could be losing pieces of the video.
- Go to https://www.dotcom-tools.com/ping-test.aspx to determine if there is any Jitter or Packet Loss on your connection.
-
This is measured by a letter scale with A being the best.
- If your Packet Loss is below a B, your connection is losing pieces of the video and causing the video to skip.
- If your Jitter is below a B, your connection speed is very inconsistent and may be changing while you are watching the video which will result in buffering issues.
- If either of these is the case you will need to contact your internet provider.
- Shared Internet Connection: If you are on a shared internet connection, test playing videos during non-peak hours when usage by others on your network is low.
- Reset Your Browser: If you've tried all the previous steps, your browser may be retaining data that needs to be deleted, and this requires a reset. If you are using Chrome, use the instructions in this link to reset your browser. If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset. If you are using Firefox, use the instructions in this link to reset your browser.
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Other things to check:
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At home or at work, test using different browsers
and computers to see if you get the same result.
- Make sure you have the latest version of the browser you are using.
- If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset.
- Try from a different location using a different network.
- If you are on a wireless connection try a wired solution.
-
If you are on a home network:
- Test playing the videos when you are the only user on the network.
- Try by-passing your router to eliminate it as the point of failure. A direct plug from your ISP to your computer will take care of this and will make sure that neither your router nor other users are affecting your connection.
- If you are running Firefox, you can check your plugins here: https://www.mozilla.org/en-US/plugincheck/
-
At home or at work, test using different browsers
and computers to see if you get the same result.
- Make sure you do not have any other programs open. File sharing and peer to peer sharing programs, even when limited to low bandwidth, can make it almost impossible to stream properly.
- Tracking Progress on Mobile Devices: The GogoTraining site is designed to use the native player found in your browser. If you are taking your course on a mobile device and want to make sure your progress is tracked, then you will need to play the videos from the native player that is in your browser. Do not download any third party apps to play the videos as they do not allow your progress to be recorded. If you have installed a third party app and want to receive a Letter of Course Attendance, then you will need to uninstall the 3rd party app or see if the app has the ability for you to disable it for certain sites.
- Submitting Debugging Information If you have tried everything else and still are having trouble viewing the videos, you can visit this page where you can help us debug your particular setup by following the instructions on the page and submit the debugging information to us.
Meet Your Instructor
Course Transcript
Transcript
This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.
Letter of Course Attendance
Letter of Course Attendance
You will be awarded a Letter of Course Attendance when you finish this course. You will be able to print or email the Letter of Attendance and share your accomplishment with everyone.
How to Take Your Exam
How to Take Your Exam
The ITIL (Version 5) Product module one of the 4 courses required in ITIL (Version 5) to receive the ITIL (Version 5) is part of the "Managing Professional" (MP) designation. This exam is open-book.
Exam Structure and Requirements:
- 90-minutes
- Students who are not native English speakers can request 25% more time to take the exam
- 40-questions
- Multiple-choice
- Passing Score is 28/40 (70%)
How Is the Exam Taken?
The exam vouchers provided by GogoTraining are for online proctored exams. This gives you the flexibility of taking the exam from any location.
When Will I Receive My Exam Voucher?
When you purchase the exam or course & exam package, we order your Exam Voucher Code from PeopleCert. This is a manual process. You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours of placing your order Monday to Friday. Please check your SPAM folder and the email address you provided to us if you haven't received the email within this time. The Exam Voucher Code is valid for 12 months.
How Long Is My Exam Voucher Valid?
Exam vouchers are valid for 1 year from the date of purchase. If for any reason you need an extension, PeopleCert sells 6-month exam extensions as long as the extension is purchased prior to the date your exam voucher is set to expire. Please note that the exam extension must be ordered before your exam expires.
How Do I Schedule My Exam?
Once we order your voucher you will receive an immediate email from PEOPLECERT which includes a link and instructions on how to register to take your exam.
When Can I Take My Exam?
Exam slots are available 7 days a week 24 hours a day. Exam vouchers are valid for 1 year from the date of purchase. If for any reason you do not take your exam within the year you can purchase an exam voucher extension that will be valid for an additional 6 months. Please note that the extension must be ordered before your exam expires.
If you have any questions email customerservice@gogotraining.com.
This course is Accredited by PeopleCert and PeopleCert is the ITIL Exam Institute that will proctor your exam.
How to Take an Online Proctored PeopleCert Exam
To take your exam you will need the following System Requirements:
- Windows® 11, Windows® 11S Windows® 10, Windows® 10S or macOS High Sierra (10.13) onwards
- Dual-core 2.4GHz CPU or faster with 4GB of RAM (minimum)
- Microsoft Edge, Google Chrome, Opera browser is installed (Latest version recommended). Other browsers are not compatible with our Web Based Exam Driver.
- Active Full-Time/Broadband internet connection of at least 4Mbps
- 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
- Keyboard and mouse or another pointing device (keyboard to be set to English characters)
- A web camera (the web camera can be embedded in your computer or be external to the computer). Make sure you can rotate the web camera through a 360-degree rotation as you will be asked to do this on your exam day. Mobile phones cannot be used to take your exam or be used as a substitute for the web camera
- Speakers and microphone (Headsets are only allowed during exam onboarding)
For complete details, download the PeopleCert Online Exam Instructions under the Get Your Course Materials tab.
How to Upload Your Letter of Course Attendance on PeopleCert.org
- Login to your PeopleCert account
- Click the profile icon and choose Personal Info from the drop down menu
- Select My Files tab on the Personal Information page
- Click Add Your File to select your Letter of Course Attendance
- Click Upload to submit the document to PeopleCert
To expedite the review of any document you submit to PeopleCert, you can notify them by email at customerservice@peoplecert.org.
Exam Extension
PeopleCert allows students to extend their exam 6 months for a fee. Exam extensions must be purchased prior to the expiration date of your exam. If you need an extension, Click Here, and let us know. PeopleCert does not allow students to extend Take2 exam retakes.
PeopleCert Complaints Policy
This document sets out our complaints policy and procedure and is written for our:
- Accredited/Approved Organisations (AOs), our partners;
- trainees on courses at one of our partners;
- candidates in our PeopleCert business and IT exams; and
- all interested parties who receive a direct or indirect service from us related to our business and IT qualifications.
This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:
- PeopleCert partners;
- the exams and associated services offered by PeopleCert.
Please find the detailed policy here.
For assistance from GogoTraining please Contact Us.
GogoTraining Support Policy
If you have any questions or concerns about your course, please Contact Us.
Ask the Instructor a Question
QA Forum
Interested in an Instructor Support Package? Click here to receive information on how to join the Instructor Access Forum.
When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.
Course Description
Welcome to GogoTraining's PeopleCert Accredited ITIL (Version 5) Product Certification Training Course.
- ITIL® (Version 5) PRODUCT
- A PeopleCert Accredited Course
The ITIL (Version 5) Product course is part of the PeopleCert ITIL (Version 5) Managing Professional Track of Certification. All courses after Foundation are part of the PeopleCert ITIL (Version 5) Advanced Series of Certification. As such it requires students to take an accredited course to receive certification.
- GogoTraining is an Accredited PeopleCert Training Organization.
- This course is Accredited by PeopleCert
- This course is taught by a 25-year Service Management Professional who brings a wealth of experience to the classroom.
Course Overview
The ITIL® Product is one of the 4 core ITIL Version 5 Managing Professional Courses which includes: Product; Service; Experience; and Transformation.
- The ITIL Product course is a critical piece of ITIL (Version 5) as it enables your organization to successfully drive product development efficiencies and deliver products to market faster, easier, and more economically.
- ITIL Product does this by bringing product lifecycle integration into service management and introducing concepts like value stream mapping and continuous delivery. When you understand and master the key concepts in ITIL Product you will be able to streamline the creation, delivery and lifecycle of digital products and maximize customer value.
- This course also teaches professionals how to manage digital products as part of a unified product-service
You Will Learn How To:
- Manage digital products throughout their lifecycle
- Apply value stream mapping and flow optimization
- Integrate product and service management for maximum value
- Use Agile, DevOps, and continuous delivery principles
- Implement governance for products, resources, and suppliers
Key Concepts Covered Include:
- Product lifecycle management and integration with services
- Value stream identification and optimization
- Strategic product planning aligned with organizational goals
- Human-centered design and user experience
- Governance and coordination of internal and external resources
Why GogoTraining's Product Class is Better than the Competition
GogoTraining believes that to be the best you need to learn with the best and that's why we only work with industry professional who bring years of experience to the classroom. They don't just read a book and then teach it. They live it and teach it. Their real-world experience elevates the classroom experience. Who would you rather learn with? Someone who ran a 6,000-person service desk with over 25 years of experience working & teaching in the field who is available to answer your questions or someone who read the book?
Key GogoTraining Benefits:
- Tutor Support to answer your questions
- Special Test Prep Modules
- Special Practice Exam Modules with full explanations
- Access to experts with hands-on experience
- Accredited Materials
- Career Guidance
Your Instructor:
Your instructor for this course is David Billouz. David is a Double ITIL Master (ITIL V3 & ITIL 4), a PeopleCert Course Author and a PeopleCert Accredited Auditor. He has worked in the field of ITSM for over 20 years and he shares his experience with you in the course by bringing tough concepts to live so you understand them and can apply them when you take your certification exam and in real life.
Have a question? GogoTraining believes students' needs to ask questions to fully understand the materials. As a GogoTraning student you have direct access to David by using the Instructor Q&A Forum found on the course page. Ask and David will answer.
Who This Course Is For:
- Product Managers and Owners
- Digital Delivery Teams
- Product & Service Professionals
Exam Requirements:
- The ITIL (Version 5) Product Certification requires you to take and complete an Accredited Course to receive certification followng the successful passing of your ITIL (Version 5) Product Exam.
- When you complete this course, you will receive your Official, Letter of Course Attendance.
- Your Official Letter of Course Attendance must be uploaded to your PeopleCert Account in order to receive your ITIL (Version 5) Product Certification.
What’s Comes with Your Course:
- PeopleCert Official ITIL eLearning Course
- Official ITIL Course Materials
- Official Glossary
- Official Syllabus
- Official Practice exams
- PeopleCert Official eBook
- Exam preparation guidance
- Q&A with the Instructor
- Special Test Prep Modules
- Sample Exam Detailed Analysis
- 1 PeopleCert Exam Voucher
- 1 PeopleCert Exam Voucher Take2
Prerequisites
ITIL4® Foundation or ITIL® Foundation (Version 5) Certification is required to take all ITIL (Version 5) Advanced Level Courses.
- If you do not have either of these Certification, Contact Us.
Certification
The ITIL (Version 5) Product module one of the 4 courses required in ITIL (Version 5) to receive the ITIL (Version 5) is part of the "Managing Professional" (MP) designation. This exam is open-book.
Exam Structure and Requirements:
- 90-minutes
- Students who are not native English speakers can request 25% more time to take the exam
- 40-questions
- Multiple-choice
- Passing Score is 28/40 (70%)
How Is the Exam Taken?
The exam vouchers provided by GogoTraining are for online proctored exams. This gives you the flexibility of taking the exam from any location.
When Will I Receive My Exam Voucher?
When you purchase the exam or course & exam package, we order your Exam Voucher Code from PeopleCert. This is a manual process. You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours of placing your order Monday to Friday. Please check your SPAM folder and the email address you provided to us if you haven't received the email within this time. The Exam Voucher Code is valid for 12 months.
How Long Is My Exam Voucher Valid?
Exam vouchers are valid for 1 year from the date of purchase. If for any reason you need an extension, PeopleCert sells 6-month exam extensions as long as the extension is purchased prior to the date your exam voucher is set to expire. Please note that the exam extension must be ordered before your exam expires.
How Do I Schedule My Exam?
Once we order your voucher you will receive an immediate email from PEOPLECERT which includes a link and instructions on how to register to take your exam.
When Can I Take My Exam?
Exam slots are available 7 days a week 24 hours a day. Exam vouchers are valid for 1 year from the date of purchase. If for any reason you do not take your exam within the year you can purchase an exam voucher extension that will be valid for an additional 6 months. Please note that the extension must be ordered before your exam expires.
If you have any questions email customerservice@gogotraining.com.
This course is Accredited by PeopleCert and PeopleCert is the ITIL Exam Institute that will proctor your exam.
How to Take an Online Proctored PeopleCert Exam
To take your exam you will need the following System Requirements:
- Windows® 11, Windows® 11S Windows® 10, Windows® 10S or macOS High Sierra (10.13) onwards
- Dual-core 2.4GHz CPU or faster with 4GB of RAM (minimum)
- Microsoft Edge, Google Chrome, Opera browser is installed (Latest version recommended). Other browsers are not compatible with our Web Based Exam Driver.
- Active Full-Time/Broadband internet connection of at least 4Mbps
- 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
- Keyboard and mouse or another pointing device (keyboard to be set to English characters)
- A web camera (the web camera can be embedded in your computer or be external to the computer). Make sure you can rotate the web camera through a 360-degree rotation as you will be asked to do this on your exam day. Mobile phones cannot be used to take your exam or be used as a substitute for the web camera
- Speakers and microphone (Headsets are only allowed during exam onboarding)
For complete details, download the PeopleCert Online Exam Instructions under the Get Your Course Materials tab.
How to Upload Your Letter of Course Attendance on PeopleCert.org
- Login to your PeopleCert account
- Click the profile icon and choose Personal Info from the drop down menu
- Select My Files tab on the Personal Information page
- Click Add Your File to select your Letter of Course Attendance
- Click Upload to submit the document to PeopleCert
To expedite the review of any document you submit to PeopleCert, you can notify them by email at customerservice@peoplecert.org.
Exam Extension
PeopleCert allows students to extend their exam 6 months for a fee. Exam extensions must be purchased prior to the expiration date of your exam. If you need an extension, Click Here, and let us know. PeopleCert does not allow students to extend Take2 exam retakes.
PeopleCert Complaints Policy
This document sets out our complaints policy and procedure and is written for our:
- Accredited/Approved Organisations (AOs), our partners;
- trainees on courses at one of our partners;
- candidates in our PeopleCert business and IT exams; and
- all interested parties who receive a direct or indirect service from us related to our business and IT qualifications.
This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:
- PeopleCert partners;
- the exams and associated services offered by PeopleCert.
Please find the detailed policy here.
For assistance from GogoTraining please Contact Us.
GogoTraining Support Policy
If you have any questions or concerns about your course, please Contact Us.
How can we help? Customer Service is standing by to answer your questions.