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What should I do if my video will not play?
There are many things that can affect the quality of your video so we have put together these instructions to help you review all the things that need to be tested in order to trouble-shoot video quality.
The first thing we want to assure you is that we have done everything possible to make sure that our videos will play well. Our videos are hosted in the cloud by Akamai. Akamai has servers around the world to make sure that your videos are sent from the server that is closest to you. By hosting our videos with Akamai we make sure that you receive the highest video quality. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.
- Proper Video Quality: Although the player will attempt to match the video quality with your bandwidth, you may find that setting your video quality manually will give you better performance.
- Popup Blockers: Please check to make sure that your pop-up blocker is turned off when you go to our website. This will prevent the video window from opening.
- Your Connection Speed: Internet speed needs to be 2.0 Mbps upload and download to successfully watch the videos. You will want to check and see if your connection speed is 2.0 Mbps or higher. You can do this by clicking on this link and running a speed test.
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Jitter and Packet Loss: Your Jitter rate
lets us know if your connection speed is consistent while
your Packet Loss rate lets us know if your internet
connection could be losing pieces of the video.
- Go to https://www.dotcom-tools.com/ping-test.aspx to determine if there is any Jitter or Packet Loss on your connection.
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This is measured by a letter scale with A being the best.
- If your Packet Loss is below a B, your connection is losing pieces of the video and causing the video to skip.
- If your Jitter is below a B, your connection speed is very inconsistent and may be changing while you are watching the video which will result in buffering issues.
- If either of these is the case you will need to contact your internet provider.
- Shared Internet Connection: If you are on a shared internet connection, test playing videos during non-peak hours when usage by others on your network is low.
- Reset Your Browser: If you've tried all the previous steps, your browser may be retaining data that needs to be deleted, and this requires a reset. If you are using Chrome, use the instructions in this link to reset your browser. If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset. If you are using Firefox, use the instructions in this link to reset your browser.
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Other things to check:
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At home or at work, test using different browsers
and computers to see if you get the same result.
- Make sure you have the latest version of the browser you are using.
- If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset.
- Try from a different location using a different network.
- If you are on a wireless connection try a wired solution.
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If you are on a home network:
- Test playing the videos when you are the only user on the network.
- Try by-passing your router to eliminate it as the point of failure. A direct plug from your ISP to your computer will take care of this and will make sure that neither your router nor other users are affecting your connection.
- If you are running Firefox, you can check your plugins here: https://www.mozilla.org/en-US/plugincheck/
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At home or at work, test using different browsers
and computers to see if you get the same result.
- Make sure you do not have any other programs open. File sharing and peer to peer sharing programs, even when limited to low bandwidth, can make it almost impossible to stream properly.
- Tracking Progress on Mobile Devices: The GogoTraining site is designed to use the native player found in your browser. If you are taking your course on a mobile device and want to make sure your progress is tracked, then you will need to play the videos from the native player that is in your browser. Do not download any third party apps to play the videos as they do not allow your progress to be recorded. If you have installed a third party app and want to receive a Letter of Course Attendance, then you will need to uninstall the 3rd party app or see if the app has the ability for you to disable it for certain sites.
- Submitting Debugging Information If you have tried everything else and still are having trouble viewing the videos, you can visit this page where you can help us debug your particular setup by following the instructions on the page and submit the debugging information to us.
Meet Your Instructor
Course Transcript
Transcript
This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.
Letter of Course Attendance
Letter of Course Attendance
You will be awarded a Letter of Course Attendance when you finish this course. You will be able to print or email the Letter of Attendance and share your accomplishment with everyone.
Ask the Instructor a Question
QA Forum
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When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.
Course Description
Welcome to GogoTraining's PeopleCert Accredited ITIL (Version 5) Transformation Certification Training Course.
The ITIL (Version 5) Transformation Certification Course is an interesting course as it can be taken immediately following Foundation as a standalone certification and it is included and required for all Advanced ITIL (Version 5) Designations (Practice Manager, Managing Professional and Strategic Leader)
Why ITIL (Version 5) Transformation is Such A Special Certification:
The ITIL Transformation Certification is considered special because it acts as the mandatory, universal core module connecting all advanced ITIL designations (Practice Manager, Managing Professional, and Strategic Leader). The purpose of Transformation is to help professionals in all aspects of digital product and service deliver to manage sustainable change by aligning people, processes, and technology in an AI-native and digitally intensive environment.
Key ITIL Transformation Features:
- It is a Universal Core Component of ITIL (Version 5)
- It focusses on Sustainable Change
- It is AI-Native and Complexity-Ready
- It provides a Unified Product/Service Approach
- It provides Experience-Driven Value
- It provides Practical and Scenario Based Learning
Important Accreditation Information:
- GogoTraining is an Accredited PeopleCert Training Organization.
- This GogoTraining ITIL (Version 5) Experience course is Accredited by PeopleCert
- Your Course Instructor, David Billou) is a 25-year Double ITIL Master Service Management Professional.
Course Overview
The ITIL® Transformation Certification Course is one of the 4 core ITIL Version 5 Managing Professional Courses which includes: Product; Service; Experience; and Transformation. IT is also required for the ITIL Practice Manager and ITIL Strategic Leader Designations.
The ITIL® Transformation course is a critical piece of ITIL 5, enabling your organization to successfully drive change management and organizational efficiencies. It does this by addressing the alignment of people, processes, and technology during transformation initiatives, and introducing enterprise-scale continual improvement and governance concepts.
When you understand this, you will be able to lead complex digital and organizational transformation projects that achieve strategic goals and measurable benefits.
How ITIL Transformation Helps You:
ITIL Transformation will teach you how to plan, govern, and execute large-scale transformation initiatives in alignment with strategy and organizational objectives. This will streamline the organzation and will reduce cost, time to market and increase customer satisfaction. A dream come true!
You Will Learn How To:
- Plan and execute transformation initiatives aligned with strategy
- Apply organizational change management principles
- Implement governance, risk management, and compliance frameworks
- Use continual improvement to measure and enhance transformation outcomes
- Align people, processes, and technology for sustainable change
Key Concepts Covered Include:
- Transformation strategy and planning
- Organizational change and culture management
- Governance, risk, and compliance models
- Continual improvement at enterprise scale
- Alignment of people, process, and technology
Why GogoTraining's Product Class is the Best in the World!
GogoTraining believes that to be the best you need to learn with the best and that's why we only work with industry professional who bring years of experience to the classroom. They don't just read a book and then teach it. They live it and teach it. Their real-world experience elevates the classroom experience. Who would you rather learn with? Someone who ran a 6,000-person service desk with over 25 years of experience working & teaching in the field who is available to answer your questions or someone who read the book?
Key GogoTraining Benefits:
- Tutor Support to answer your questions
- Special Test Prep Modules
- Special Practice Exam Modules with full explanations
- Access to experts with hands-on experience
- Accredited Materials
- Career Guidance
Your Instructor:
Your instructor for this course is David Billouz. David is a Double ITIL Master (ITIL V3 & ITIL 4), a PeopleCert Course Author and a PeopleCert Accredited Auditor. He has worked in the field of ITSM for over 20 years and he shares his experience with you in the course by bringing tough concepts to live so you understand them and can apply them when you take your certification exam and in real life.
Have a question? GogoTraining believes students' needs to ask questions to fully understand the materials. As a GogoTraning student you have direct access to David by using the Instructor Q&A Forum found on the course page. Ask and David will answer.
Who This Course Is For:
- Everyone wanting to achieve the Advanced ITIL (Version 5) Designations of Practice Manager, Managing Professional, Strategic Leader and Master.
- Everyone wanting to learn how to bridge the gap between IT Service Management and Digital Product and Service Management.
- Transformation Leaders and Change Managers
- Senior IT and Business Professionals
- All Professionals responsible for Large-Scale Organizational Improvements
Exam Requirements:
- The ITIL (Version 5) Transformation Certification requires you to take and complete an Accredited Course to receive certification following the successful passing of your ITIL (Version 5) Experience Exam.
- When you complete this course, you will receive your Official, Letter of Course Attendance.
- Your Official Letter of Course Attendance must be uploaded to your PeopleCert Account to receive your ITIL (Version 5) Service Certification.
What’s Comes with Your Course:
- PeopleCert Official ITIL eLearning Course
- Official ITIL Course Materials
- Official Glossary
- Official Syllabus
- Official Practice exams
- PeopleCert Official eBook
- Exam preparation guidance
- Q&A with the Instructor
- Special Test Prep Modules
- Sample Exam Detailed Analysis
- 1 PeopleCert Exam Voucher
- 1 PeopleCert Exam Voucher Take2
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