IT Governance and COBIT ® 4.1: A Comprehensive Overview

What should I do if my video will not play?

There are many things that can affect the quality of your video so we have put together these instructions to help you review all the things that need to be tested in order to trouble-shoot video quality.

The first thing we want to assure you is that we have done everything possible to make sure that our videos will play well.  Our videos are hosted in the cloud by Akamai.  Akamai has servers around the world to make sure that your videos are sent from the server that is closest to you.  By hosting our videos with Akamai we make sure that you receive the highest video quality. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.

  • Buffering: We provide you with three (3) speed choices that you can select when watching a video.  If the video is buffering then the first thing you want to click on a slower speed option found at the bottom of the video window. Try clicking on Medium and Low and see if that allows the video to play without buffering. If it does not, please read through the rest of this FAQ and follow the steps outlined below.
  • Video will not play: In order to play our videos, you have to have Adobe Flash Player installed. If you click on the video and nothing happens, then you do not have Adobe Flash Player installed.  Click on this link to download and install it.
    • If you have Adobe Flash Player installed and your video is not playing, complete the following steps:
      • Go to your course page, select a video, and click play.
      • Once the video begins playing, place your mouse over the video and right click.
      • You will see the several links and the last link has the words “About Adobe Flasher Player xx.xx.xx” (version # you have).
      • Click here , where you will see your version and what is the latest version. You need to have the latest version installed.
      • If you do not have Adobe Flash Player, click here to download and install it.
  • Popup Blockers: Please check to make sure that your pop-up blocker is turned off when you go to our website. This will prevent the video window from opening.
  • Your Connection Speed: Internet speed needs to be 2.0 Mbps upload and download to successfully watch the videos.  You will want to check and see if your connection speed is 2.0 Mbps or higher.  You can do this by clicking on this link and running a speed test.
  • Jitter and Packet Loss: Your Jitter rate lets us know if your connection speed is consistent while your Packet Loss rate lets us know if your internet connection could be losing pieces of the video.
    • Go to to determine if there is any Jitter or Packet Loss on your connection.
    • This is measured by a letter scale with A being the best.
      • If your Packet Loss is below a B, your connection is losing pieces of the video and causing the video to skip.
      • If your Jitter is below a B, your connection speed is very inconsistent and may be changing while you are watching the video which will result in buffering issues.
      • If either of these is the case you will need to contact your internet provider.
  • Ports: You will need to have ports 1935, 443 and 80 open. You can run a port test at this link.
    • If you are watching from work and those ports are not open, check with your IT department.
  • Shared Internet Connection: If you are on a shared internet connection, test playing videos during non-peak hours when usage by others on your network is low.
  • Reset Your Browser: If you've tried all the previous steps, your browser may be retaining data that needs to be deleted, and this requires a reset. If you are using Chrome, use the instructions in this link to reset your browser. If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset. If you are using Firefox, use the instructions in this link to reset your browser.
  • Other things to check:
    • At home or at work, test using different browsers and computers to see if you get the same result.
      • Make sure you have the latest version of the browser you are using.
    • If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset.
    • Try from a different location using a different network.
    • If you are on a wireless connection try a wired solution.
    • If you are on a home network:
      • Test playing the videos when you are the only user on the network.
      • Try by-passing your router to eliminate it as the point of failure. A direct plug from your ISP to your computer will take care of this and will make sure that neither your router nor other users are affecting your connection.
  • Make sure you do not have any other programs open. File sharing and peer to peer sharing programs, even when limited to low bandwidth, can make it almost impossible to stream properly.
  • Tracking Progress on Mobile Devices: The GogoTraining site is designed to use the native player found in your browser. If you are taking your course on a mobile device and want to make sure your progress is tracked, then you will need to play the videos from the native player that is in your browser. Do not download any third party apps to play the videos as they do not allow your progress to be recorded. If you have installed a third party app and want to receive a Course Completion Certificate, then you will need to uninstall the 3rd party app or see if the app has the ability for you to disable it for certain sites.
Video Title
02: COBIT® Framework: Executive Overview
17 min
03: The COBIT® Framework: A Deeper Dive
15 min
04: Maturity Models and Measurement Concepts Part I
18 min
05: Measurement Concepts: Part II
12 min
06: The COBIT® Framework Model
12 min
07: Navigating through the COBIT® Framework
13 min
08: The COBIT® Framework Domains: Plan and Organize (PO) Overview
20 min
09: The COBIT® Framework Domains: Acquire and Implement (AI) Overview
22 min
10: The COBIT® Framework Domains: Deliver and Support (DS) Overview
20 min
11: Case Study: The Zoo Case Study: The Zoo
34 min
12: Part 1: Process, Goals, Issues and COBIT®
51 min
13: Part 2: Recap and Review
30 min
14: Part 1: Where do we go from here?
46 min
15: Part 2: Summary
22 min
16: Addendum - Certification Options for Best Practice
18 min
17: Course Summary
3 min
6 hrs 27 mins

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Shannon Magistad

Shannon Magistad has more than 15 years of combined business, Project Management and IT experience. Most recently, Shannon was the Project Manager and Implementation Lead Resource several ITAM Process Compliance Reviews and Configuration Management Process Implementations. Shannon also recently worked as an Incident Management Process Strategist with a large public sector organization to improve their current Major Incident Management Process. Concurrently, Shannon has been providing ITIL Certification Training for ITIL V2 and ITIL V3 Certifications as well as for eTOM, MOF, TQM, ISO 20000, Six Sigma and other best practice training for over eight years.

Shannon is ITIL Service Manager certified and she has extensive experience designing and implementing a variety of solutions across many ITSM disciplines, including Incident, Change and Configuration Management as well as implementing ITIL processes as part of overall CobIT and Six Sigma Process improvement initiatives. In addition, Shannon has considerable experience consulting with large, enterprise customers on Best Practice related (ITSM, CobIT, Six Sigma) solutions across different industries including the preparation of internal IT Audits using the CobIT, CMM and ISO 20000 Best Practice frameworks. Shannon has also provided consulting services to Fortune 500 companies in both Canada and the US including providing process implementation subject matter expertise for global IT Process implementations.

Shannon has a B.A. in English, with distinction, from Carleton University, Ottawa, Canada and she is a Certified Internal Systems Auditor (CISA) and she is currently working towards completing her PMP Certification. She is a member of itSMF Canada, itSMF USA and ISACA and her past volunteer work has included being one of the founding member of the itSMF, Toronto branch and holding a variety of Toronto board positions including Marketing and Communications Chair.


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