How to Take Your Exam
To be eligible for the ITIL Intermediate Qualification: Planning, Protection and Optimization examination, the candidate must have fulfilled the following requirements:
At least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.
There is no minimum requirement but 2-4 years IT Service Management experience is highly desirable.
Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the Bridging certificate.
It is also recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the Service Management Practice core guideline publications including the Service Offerings and Agreements publication to prepare for the examination.
The ITIL Planning, Protection and Optimization Exam is an 8 question multiple choice scenario-based exam and you may take up to 90 minutes to complete it. Each question will have four possible answer options, one of which is worth five marks, one which is worth three marks, one which is worth one mark, and one which is a distracter and achieves no marks. A passing mark is 70% or higher. You will need to submit your completed course transcript in order to apply to take the exam. You can do this by clicking on the Email Your Transcript link found on your ITIL Planning, Protection and Optimization transcript page.
When you pass your exam you will receive 3 credits toward your ITIL Expert certification. This course also qualifies for 6 PDU credits.
You may take your ITIL exam through APMG. Details are noted below:
APMG: In the U.S. the APMG uses PSI testing centers to administer the exam. Outside of the U.S. the APMG will arrange for you to take your exam locally. If you would like more information specific to your situation you may contact the APMG by emailing them at this address: [email protected]. The APMG will invoice you for the exam at the GogoTraining ATO Discounted Price of $150 and then authorize you to take the exam.