Click Here to Find Out What's On Sale For Black Friday!
  • This course has been retired. Users who have purchased the course will still have access to it, however it is no longer available for purchase.

SIAM® Foundation Certification Training Course

Course Features

  • Online Classes
  • Flexible Schedule
  • Interactive
  • High Quality
  • Certifications
  • Instructor Help

Online video courses with full instructor support,
just like in the classroom, only better. Enroll today!

Video Title
Length
Lesson 1: Introduction to SIAM
Lesson 2: Purpose and Value
Lesson 3: The SIAM Ecosystem
Lesson 4: SIAM Structures
Lesson 5: SIAM Roadmap Part 1
Lesson 6: SIAM Roadmap Part 2
Lesson 7: SIAM Roadmap Part 3
Lesson 8: SIAM Roadmap Part 4
Lesson 9: SIAM Roles & Responsibilities 1
Lesson 10: SIAM Roles & Responsibilities 2
Lesson 11: SIAM Roles & Responsibilities 3
Lesson 12: SIAM Practices Part 1
Lesson 13: SIAM Practices Part 2
Lesson 14: Processes Part 1
Lesson 15: Processes Part 2
Lesson 16: Challenges and Risks Part 1
Lesson 17: Challenges and Risks Part 2
Lesson 18: Challenges and Risks Part 3
Lesson 19: SIAM and Other Practices Part 1
Lesson 20: SIAM and Other Practices Part 2
Lesson 21: Exam Preparation
Total:
Need Help Playing Your Videos or Quiz Modules? Click Here.

What should I do if my video will not play?

There are many things that can affect the quality of your video so we have put together these instructions to help you review all the things that need to be tested in order to trouble-shoot video quality.

The first thing we want to assure you is that we have done everything possible to make sure that our videos will play well.  Our videos are hosted in the cloud by Akamai.  Akamai has servers around the world to make sure that your videos are sent from the server that is closest to you.  By hosting our videos with Akamai we make sure that you receive the highest video quality. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.

  • Proper Video Quality: Although the player will attempt to match the video quality with your bandwidth, you may find that setting your video quality manually will give you better performance.
  • Popup Blockers: Please check to make sure that your pop-up blocker is turned off when you go to our website. This will prevent the video window from opening.
  • Your Connection Speed: Internet speed needs to be 2.0 Mbps upload and download to successfully watch the videos.  You will want to check and see if your connection speed is 2.0 Mbps or higher.  You can do this by clicking on this link and running a speed test.
  • Jitter and Packet Loss: Your Jitter rate lets us know if your connection speed is consistent while your Packet Loss rate lets us know if your internet connection could be losing pieces of the video.
    • Go to https://www.dotcom-tools.com/ping-test.aspx to determine if there is any Jitter or Packet Loss on your connection.
    • This is measured by a letter scale with A being the best.
      • If your Packet Loss is below a B, your connection is losing pieces of the video and causing the video to skip.
      • If your Jitter is below a B, your connection speed is very inconsistent and may be changing while you are watching the video which will result in buffering issues.
      • If either of these is the case you will need to contact your internet provider.
  • Shared Internet Connection: If you are on a shared internet connection, test playing videos during non-peak hours when usage by others on your network is low.
  • Reset Your Browser: If you've tried all the previous steps, your browser may be retaining data that needs to be deleted, and this requires a reset. If you are using Chrome, use the instructions in this link to reset your browser. If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset. If you are using Firefox, use the instructions in this link to reset your browser.
  • Other things to check:
    • At home or at work, test using different browsers and computers to see if you get the same result.
      • Make sure you have the latest version of the browser you are using.
    • If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset.
    • Try from a different location using a different network.
    • If you are on a wireless connection try a wired solution.
    • If you are on a home network:
      • Test playing the videos when you are the only user on the network.
      • Try by-passing your router to eliminate it as the point of failure. A direct plug from your ISP to your computer will take care of this and will make sure that neither your router nor other users are affecting your connection.
    • If you are running Firefox, you can check your plugins here: https://www.mozilla.org/en-US/plugincheck/
  • Make sure you do not have any other programs open. File sharing and peer to peer sharing programs, even when limited to low bandwidth, can make it almost impossible to stream properly.
  • Tracking Progress on Mobile Devices: The GogoTraining site is designed to use the native player found in your browser. If you are taking your course on a mobile device and want to make sure your progress is tracked, then you will need to play the videos from the native player that is in your browser. Do not download any third party apps to play the videos as they do not allow your progress to be recorded. If you have installed a third party app and want to receive a Letter of Course Attendance, then you will need to uninstall the 3rd party app or see if the app has the ability for you to disable it for certain sites.
  • Submitting Debugging Information If you have tried everything else and still are having trouble viewing the videos, you can visit this page where you can help us debug your particular setup by following the instructions on the page and submit the debugging information to us.
Meet Your Instructor

ITSM Zone

Course Transcript

Transcript

This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.

Certificate of Completion

Certificate of Completion

You will be awarded a Letter of Course Attendance when you finish this course. You will be able to print or email the Letter of Attendance and share your accomplishment with everyone.

How to Take Your Exam

How to Take Your Exam

The SIAM Foundation Exam tests the candidates knowledge and understanding of the SIAM road-map, roles and responsibilities, practices, processes, challenges and risks and other SIAM practices and terminology.

Exam Prerequisites

Taking an Accredited SIAM Foundation training prior to sitting for your exam is highly recommended.  It is also recommended that students have knowledge of IT Service Management terminology which can be achieved by taking either the ITIL Foundation Certification Course or the EXIN IT Service Management based on ISO/IEC 20000 course.

SIAM Exam Details:

  • Exam prerequisites:  None
  • Delivery Format:  Online web proctored, available 24/7
  • Exam Duration:  You have up to 60 minutes to complete your exam
  • Exam Type:  40 multiple choice question exam
  • Passing Score:  You must answer 65/40 questions correctly (65%) to pass
  • Available Languages:  English, French, Japanese, German
  • Exam Expiration:  21 days from the date of order

Preparing For Your Exam

To mazimize your chance for success on the exam you will need to spend at least 18 hours studying all of your course materials.  You will want to be sure to watch all the video lessons, complete all the exercises and online quizzes, read the course documents, make your own study notes and take the sample exam that is provided with this course.

Ordering Your SIAM Exam Voucher

You can order your SIAM Exam from GogoTraining by purchasing it when you purchase the course or you can purchase it when you are ready to take the exam.  Both options are available on the GogoTraining SIAM course Page.  When you are ready to take your SIAM Exam you will email CustomerService@GogoTraining.com to let us know you are ready to take your SIAM Foundation Exam.  

In order to process the exam for you we will need to know the Country you will be in when you take the exam and the language you want the exam to be in.  With this information the GogoTraining Customer Service Team will get your exam order placed.  We process exams Monday to Friday.  Once your exam has been processed the Customer Service team will send you an email with your exam voucher attached.  Once you receive this email you will register for the day and time of day you would like to take your exam.  

You have up to 1 year to use the EXIN SIAM Exam Voucher.  Once you begin the process on the EXIN website you have 21 days to complete the exam.  You will see that the exam voucher has an expiration date that is 1 year from the date you requested us to provide the exam voucher, however, once you start the exam process, i.e., select the time/date of the exams, your 21-day clock begins.  

 

 

Course Description

The SIAM® (Service Integration and Management) Foundation Certification training course is accredited by EXIN and provides an introduction to Service Integration and management referred to as SIAM.  It will also prepare you for the SIAM Foundation Certificate Exam by giving you the knowledge and understanding necessary for success.

Key Course Features:

  • Get SIAM Foundation qualified online at your own pace
  • 30 days online access
  • Fully Accredited Course - EXIN 
  • Course comes with 21 Lessons, 18 Hours of content, quiz modules, exercises and sample Exam
  • Tutor Support Included via email
  • Free 30 Minute Training + Virtual Mentor Session

Course Outcome

When you take this course, you will receive a solid foundation in service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models.   If you are working in or would like to work in an organization that uses SIAM management practices, then this SIAM Foundation Certification Training Course is for you.  This course will also prepare you for the SIAM Foundation Exam.

Course Content

This course comes with 21 video lessons.  The lessons cover SIAM terminology, concepts, structural elements and challenges.  In addition to the video modules you will receive a study guide and there will be quizzes available to test your understanding of the concepts you will learn in this course.  You will also receive course exercises and a sample exam.  The quizzes and exercises are designed to reinforce the concepts you are learning.  You will also be able to download the exercises and their solutions from the Course Documents area.  The Course Documents area also includes study guides for each lesson.  You will want to save these documents to access them after your course license expires.  Saving them also allows you to study offline so be sure to save them right away.  You will also receive the SIAM process guides and a study tracker.

Course Length

This course can be purchased with 30 access.  The lessons in the course are designed to be taken in order and are locked until you have watched each lesson.  After you take the class in order and have unlocked all the lessons you can review the lessons in any order.  We highly recommend that you download the SIAM Foundation Body of Knowledge or additional reading while you are taking the course.  You can access the SIAM Foundation Body of Knowledge at:  Scopism.com/free-downloads.

Get SIAM Certified

Purchase the exam with your course and get SIAM Certified by EXIN. Both the course and the Exam Vouchers are available to be purchased through GogoTraining.  See full certification information in the purchase options section below.  

SIAM Course Delivery

After you purchase the SIAM course you will receive course access instructions within 4 hours.  You have 28 days to activate your course following your purchase of the course and once activated your course will be available for the number of days purchased.  If you need help accessing your course contact, online@gogotraining.com.

SIAM Provider

The SIAM Foundation course was created by IT Training Zone, Ltd, an accredited training organization.  This course is accredited by EXIN.

In This Course You Will Learn:

  • Understand what SIAM is
  • Explain the SIAM roadmap
  • Show how SIAM relates to other management practices
  • Explain SIAM roles and responsibilities
  • Share SIAM concepts and terminology
  • Explain SIAM structural elements
  • Recognize SIAM challenges and risks
  • Sit for the SIAM Certification Exam provided by EXIN

Prerequisites

While this course does not require any existing knowledge of SIAM. Knowledge of IT service management terminology is recommended.  If you do not have a background in this area, you will want to consider taking the GogoTraining ITIL Foundation Certification Training Course accredited by PeopleCert and/or the GogoTraining ISO/IEC 20000 Foundation Certification Training Course accredited by EXIN.  

Both the ITIL and the ISO 20000 Foundation courses are taught by Dr. Suzanne Van Hove and come with Instructor Support.  The online 24/7 course access puts you in the driver's seat and allows you to train when you have time to train.

Outline

Lesson   1: Introduction to SIAM

 

Lesson   2: Purpose and Value

 

Lesson   3: The SIAM Ecosystem

 

Lesson   4: SIAM Structures

 

Lesson   5: SIAM Roadmap Part 1

 

Lesson   6: SIAM Roadmap Part 2

 

Lesson   7: SIAM Roadmap Part 3

 

Lesson   8: SIAM Roadmap Part 4

 

Lesson   9: SIAM Roles & Responsibilities 1

 

Lesson 10: SIAM Roles & Responsibilities 2

 

Lesson 11: SIAM Roles & Responsibilities 3

 

Lesson 12: SIAM Practices Part 1

 

Lesson 13: SIAM Practices Part 2

 

Lesson 14: Processes Part 1

 

Lesson 15: Processes Part 2

 

Lesson 16: Challenges and Risks Part 1

 

Lesson 17: Challenges and Risks Part 2

 

Lesson 18: Challenges and Risks Part 3

 

Lesson 19: SIAM and Other Practices Part 1

 

Lesson 20: SIAM and Other Practices Part 2

 

Lesson 21: Exam Preparation

Certification

The SIAM Foundation Exam tests the candidates knowledge and understanding of the SIAM road-map, roles and responsibilities, practices, processes, challenges and risks and other SIAM practices and terminology.

Exam Prerequisites

Taking an Accredited SIAM Foundation training prior to sitting for your exam is highly recommended.  It is also recommended that students have knowledge of IT Service Management terminology which can be achieved by taking either the ITIL Foundation Certification Course or the EXIN IT Service Management based on ISO/IEC 20000 course.

SIAM Exam Details:

  • Exam prerequisites:  None
  • Delivery Format:  Online web proctored, available 24/7
  • Exam Duration:  You have up to 60 minutes to complete your exam
  • Exam Type:  40 multiple choice question exam
  • Passing Score:  You must answer 65/40 questions correctly (65%) to pass
  • Available Languages:  English, French, Japanese, German
  • Exam Expiration:  21 days from the date of order

Preparing For Your Exam

To mazimize your chance for success on the exam you will need to spend at least 18 hours studying all of your course materials.  You will want to be sure to watch all the video lessons, complete all the exercises and online quizzes, read the course documents, make your own study notes and take the sample exam that is provided with this course.

Ordering Your SIAM Exam Voucher

You can order your SIAM Exam from GogoTraining by purchasing it when you purchase the course or you can purchase it when you are ready to take the exam.  Both options are available on the GogoTraining SIAM course Page.  When you are ready to take your SIAM Exam you will email CustomerService@GogoTraining.com to let us know you are ready to take your SIAM Foundation Exam.  

In order to process the exam for you we will need to know the Country you will be in when you take the exam and the language you want the exam to be in.  With this information the GogoTraining Customer Service Team will get your exam order placed.  We process exams Monday to Friday.  Once your exam has been processed the Customer Service team will send you an email with your exam voucher attached.  Once you receive this email you will register for the day and time of day you would like to take your exam.  

You have up to 1 year to use the EXIN SIAM Exam Voucher.  Once you begin the process on the EXIN website you have 21 days to complete the exam.  You will see that the exam voucher has an expiration date that is 1 year from the date you requested us to provide the exam voucher, however, once you start the exam process, i.e., select the time/date of the exams, your 21-day clock begins.  

 

 

How can we help? Customer Service is standing by to get you pricing and answer your questions.

Ask for Pricing
More Questions? Call 1-877-546-4446

GogoTraining, GogoTraining Designs, and miscellaneous designs are the trademarks of GogoTraining, Inc.

The ITIL® courses on this site are offered by GogoTraining, an ATO of AXELOS Limited

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

OBASHI® is a registered trademark of OBASHI Ltd. All rights reserved.

COBIT® is a trademark of ISACA® registered in the United States and other countries.

The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries.

ISO is the owner of the ISO/IEC 20000 standard.

BRMP® is a Registered Trade Mark of Business Relationship Management Institute, Inc.

SIAM® is a registered trademark

VeriSM™ is a trade mark of IFDC

PMI®, PMP®, CAPM®, and PMBOK® are registered marks of the Project Management Institute, Inc.

AgilePM® is a registered trademark of Agile Business Consortium Limited. All rights reserved

All other trademarks on this site are the trademarks of their respective owners.

GogoTraining - Leader in IT & Management Training

©2009-2024 GogoTraining, Inc. All rights reserved.

Sign up

  • All GogoTraining Members receive the first 3 course modules for free so they can meet the instructor, understand what they will learn by taking the course and review the content. Sign Up today and get access to the best trainers and online self-paced video training content in the world.