There are many things that can affect the quality of your video so we have put together these instructions to help you review all the things that need to be tested in order to trouble-shoot video quality.
The first thing we want to assure you is that we have done everything possible to make sure that our videos will play well. Our videos are hosted in the cloud by Akamai. Akamai has servers around the world to make sure that your videos are sent from the server that is closest to you. By hosting our videos with Akamai we make sure that you receive the highest video quality. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.
This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.
You will be awarded a Letter of Course Attendance when you finish this course. You will be able to print or email the Letter of Attendance and share your accomplishment with everyone.
Exam Details:
The Certified Agile Service Manager Exam is given by PeopleCert. It is an online web proctored exam that requires you to have a computer, webcam and internet connection. The convenience of the online exam allows you to take it from any location. In order to qualify to take the exam you will need to provide your course completion certification.
Exam Details:
The Certified Agile Service Manager Online Training Course is accredited by the DevOps Institute (DOI) and provides knowledge and understanding of SCRUM and the agile service management (ASM) approach. You will also learn why ASM is being used by organizations and what's involved in applying ASM to your organization.
Course Features:
This course comes with 13 lessons covering an introduction to ASM and its relationship with Scrum, Scrum and ASM roles, Scrum and ASM events, Scrum and ASM artifacts and getting started. In addition to the videos, the course includes quizzes and exercises. The exercises and suggested answers are available to download from the course documents area and it is suggested that you do this when you begin the course. You will also receive The Agile Service Management Guide and the Scrum Guide, and you will want to take time to read these before you begin the structured course. These can both be found in the course documentation section of the course.
To maximize your chances of success in the exam, you will need to plan to spend at least 16 hours studying for the exam. Detailed instructions on how to prepare can be found in the course overview video so this is the first video you will want to watch when starting the course.
This course is suitable for: Delegates with Agile, DevOps or ITIL backgrounds. People interested in learning more about Agile and Scrum from a products and process perspective; consultants guiding their clients through process improvement initiatives; suppliers; process stakeholders. For ITIL Experts, this course is ideal to help them apply the service management knowledge and deliver value in their organization.
Certified Agile Service Manager Course Delivery
After you purchase the Certified Agile Service Manager course you will receive course access instructions within 4 hours. You have 28 days to activate your course following your purchase of the course and once activated your course will be available for the number of days purchased. If you need help accessing your course contact, online@gogotraining.com.
Certified Agile Service Manager Provider
The Certified Agile Service Manager Foundation course was created by IT Training Zone, Ltd, an accredited training organization. This course is accredited by PeopleCert.
There are no manditory pre-requisites for this course. Having previously taken the ITIL® Foundation Course or the DevOps Foundation course will be a benefit. Completion of an accredited course is MANDATORY to sit for the exam. If you are interested in getting a bundle of courses that includes either the ITIL Foundation Course and/or the DevOps Foundation course contact customerservice@gogotraining.com.
Lesson 1: Why Agile?
Lesson 2: Agile Practices
Lesson 3: Introducing Agile
Lesson 4: Agile Process Design
Lesson 5: Scrum Basics
Lesson 6: Roles Part 1: Scrum Roles
Lesson 7: Roles Part 2: ASM Roles
Lesson 8: Artifacts Part 1: Scrum Artifacts
Lesson 9: Artifacts Part 2: ASM Artifacts
Lesson 10: Events Part 1: Scrum Events
Lesson 11: Events Part 2: ASM Events
Lesson 12: Getting Started
Lesson 13: Exam Preparation
Exam Details:
The Certified Agile Service Manager Exam is given by PeopleCert. It is an online web proctored exam that requires you to have a computer, webcam and internet connection. The convenience of the online exam allows you to take it from any location. In order to qualify to take the exam you will need to provide your course completion certification.
Exam Details: