Certified Agile Service Manager (CASM) Online Training Course Accredited by DevOps Institute and PeopleCert
Course Description
The Certified Agile Service Manager Online Training Course is accredited by the DevOps Institute (DOI) and provides knowledge and understanding of SCRUM and the agile service management (ASM) approach. You will also learn why ASM is being used by organizations and what's involved in applying ASM to your organization.
Course Features:
- Get CASM Foundation qualified at your own pace
- 90 or 150 days online access
- Fully Accredited
- Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
- Tutor support Included
This course comes with 13 lessons covering an introduction to ASM and its relationship with Scrum, Scrum and ASM roles, Scrum and ASM events, Scrum and ASM artifacts and getting started. In addition to the videos, the course includes quizzes and exercises. The exercises and suggested answers are available to download from the course documents area and it is suggested that you do this when you begin the course. You will also receive The Agile Service Management Guide and the Scrum Guide, and you will want to take time to read these before you begin the structured course. These can both be found in the course documentation section of the course.
To maximize your chances of success in the exam, you will need to plan to spend at least 16 hours studying for the exam. Detailed instructions on how to prepare can be found in the course overview video so this is the first video you will want to watch when starting the course.
This course is suitable for: Delegates with Agile, DevOps or ITIL backgrounds. People interested in learning more about Agile and Scrum from a products and process perspective; consultants guiding their clients through process improvement initiatives; suppliers; process stakeholders. For ITIL Experts, this course is ideal to help them apply the service management knowledge and deliver value in their organization.
Certified Agile Service Manager Course Delivery
After you purchase the Certified Agile Service Manager course you will receive course access instructions within 4 hours. You have 28 days to activate your course following your purchase of the course and once activated your course will be available for the number of days purchased. If you need help accessing your course contact, online@gogotraining.com.
Certified Agile Service Manager Provider
The Certified Agile Service Manager Foundation course was created by IT Training Zone, Ltd, an accredited training organization. This course is accredited by PeopleCert.
In This Course You Will Learn How To:
- Apply AGILE principles to IT service management processes
- Understand SCRUM and how SCRUM can be used as part of AGILE Service Management
- Possess an introductory knowledge of AGILE and SCRUM from both the product and process perspective
- Be able to understand how to apply AGILE practices to ITSM processes.
Prerequisites
There are no manditory pre-requisites for this course. Having previously taken the ITIL® Foundation Course or the DevOps Foundation course will be a benefit. Completion of an accredited course is MANDATORY to sit for the exam. If you are interested in getting a bundle of courses that includes either the ITIL Foundation Course and/or the DevOps Foundation course contact customerservice@gogotraining.com.
Outline
Lesson 1: Why Agile?
Lesson 2: Agile Practices
Lesson 3: Introducing Agile
Lesson 4: Agile Process Design
Lesson 5: Scrum Basics
Lesson 6: Roles Part 1: Scrum Roles
Lesson 7: Roles Part 2: ASM Roles
Lesson 8: Artifacts Part 1: Scrum Artifacts
Lesson 9: Artifacts Part 2: ASM Artifacts
Lesson 10: Events Part 1: Scrum Events
Lesson 11: Events Part 2: ASM Events
Lesson 12: Getting Started
Lesson 13: Exam Preparation
Certification
Exam Details:
The Certified Agile Service Manager Exam is given by PeopleCert. It is an online web proctored exam that requires you to have a computer, webcam and internet connection. The convenience of the online exam allows you to take it from any location. In order to qualify to take the exam you will need to provide your course completion certification.
Exam Details:
- Course Requirement: Completion of a certified course is required to sit for the exam
- Exam Duration: 60 Minutes
- Exam Format: Closed Book, Multiple Choice
- Exam Delivery: Online, Webcam Proctored
- Exam Pass Mark: 26/40 questions correct or 65%