Course Description
The ITIL 4 Managing Professional Transition (Bridge) Course was created by AXELOS to reward individuals with ITIL V3 advanced certifications by enabling them to skip the four (4) courses in the Managing Professional Series of courses and receive the coveted ITIL 4 Managing Professional designation.
Who Can Take This Course?
You may take this course if you hold any of the below credentials which allows you to advance your career with 1 course and exam and save over $4,000 in ITIL 4 course and exam fees:
- ITIL V3 Experts
- Individuals with 17 or more ITIL V3 credits
- Individuals with 15 or more ITIL V3 Intermediate Credits and ITIL 4 Foundation Certification
Who Will Be Teaching This Course?
We are very excited to announce that Dr. Suzanne Van Hove and Doug Tedder will be your course instructors. Suzanne and Doug bring years of hands-on practical experience with them that they will share with you in the course. They bring the learning experience to life online through lectures, stories and learning assessments.
What Does This Course Cover?
The ITIL 4 Managing Professional Transition course provides an understanding of the new ITIL 4 Foundation concepts and definitions including the key differences between previous ITIL versions and ITIL 4. It is made up of 4 modules:
- Create, Deliver and Support - How to integrate value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
- Drive Stakeholder Vlaue - How to understand and facilitate all types of engagement and interactions between service providers and their customers, users, suppliers and partners.
- HIgh Velocity IT - How to work with digital organization and digital operating models in high velocity environments
- Direct, Plan and Improve - How to create an IT organizations focused on learning and improving with a strong and effective strategic direction.
What Do You Need to Know Before Taking This Course?
The instructors would like you to have a solid understanding of the ITIL 4 Foundation information so to make sure you are all set you will receive the ITIL 4 Foundation training module when you take this course. This will make sure you have a solid understanding of the management of modern IT-enabled services and to provide a complete understanding of the ITIL 4 key concepts.
What Will you Learn When You Take This Course?
In this course students will learn how to practically apply new concepts and receive a solid understanding of each of the 4 modules including:
- Review the key concepts of service management
- Understand the four dimensions of service management
- Comprehend the purpose and components of the ITIL service value system
- Understand the activities and interconnectivity of the service value chain
- Learn to plan and build a service value stream that creates, delivers and supports services
- Review how relevant ITIL practices contribute to the create, delivery and support across the SVS and value streams
- Learn how to create, deliver and support services
- Understand how customer journeys are designed and how to foster stakeholder relationships
- Know how to shape demand, define service offerings, and onboard and off board customers and users
- Understand how to engage with others to ensure continual value co-creation and how to realize and validate service value
- Delve into the concepts of the high-velocity nature of the digital enterprise and its demands
- Gain an understanding of digital product lifecycles and how it integrates into the ITIL operating model
- Create a solid base on the importance of the ITIL Guiding Principles and concepts to deliver high velocity IT
- Know how to use the key principles and methods of direction and planning to properly as they relate to the scope of the project
- Understand the role of GRC and how to integrate the principles and methods into the Service Value System
- Facilitate Communication and Organizational Change Management
Is GogoTraining An Accredited AXELOS and PeopleCert Training Provider"
YES - GogoTraining is an AXELOS partner and an PeopleCert Accredited ITIL Training Organizations (ATO). When this course is released it will have received the PeopleCert stamp of approval and be classified as an Accredited ITIL course. One that qualifies you to sit for the Managing Professional Exam.
How to Take an Online Proctored PeopleCert Exam
In order to take your exam you will need the following System Requirements:
- Windows® 10, Windows® 8.1, Windows® 8, Windows® 7
- Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)
- Active Full-Time/Broadband internet connection of at least 4Mbps
- 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
- Speakers and microphone (the use of headsets is only allowed during onboarding)
- Keyboard and mouse or another pointing device
- A single web camera (embedded or external) you can rotate
For complete details, Click Here.
Have Questions?
If you have any questions on this course or the certification Contact Us by calling 877.546.4446 or by email at customerservice@gogotaining.com. We look forward to having you train with Dr. Van Hove and Doug Tedder.
Prerequisites
You may take this course if you hold any of the below credentials which allows you to advance your career with 1 course and exam and save over $4,000 in ITIL 4 course and exam fees:
- ITIL V3 Experts
- Individuals with 17 or more ITIL V3 credits
- Individuals with 15 or more ITIL V3 Intermediate Credits and ITIL 4 Foundation Certification
Outline
Module 00: Course Introduction: ITIL® 4 Managing Professional Transition
- Agenda & Introductions
- Overview of the Transition Certification
- Transition Exam Details
- Materials to Support the Class
Module 01: Foundation
Module 02: Foundation: Key Definitions
- Key Definitions
- Service Offering
- Service Relationship Management
- Service Provision
- Service Consumption
Module 03: Foundation: Dimensions of Service Management
- Dimensions of Service Management
- Organizations & People
- Information & Technology
- Partners & Suppliers
- Value Streams & Processes
Module 04: Foundation: Service Value System (SVS)
- Service Value System (SVS)
Module 05: Foundation: Service Value Chain (SVC)
- Service Value Chain (SVC)
Module 06: Foundation: Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep it Simple and Practical
- Optimize and Automate
Module 07: Foundation Summary
- Foundation Summary
- Foundation Sample Questions
- Foundation Exercise: ITIL4 MPT – Foundation Review v1
Module 08: Direct, Plan & Improve
- Scope and Strategic Planning
- Cascading Objectives
Module 09: Direct, Plan & Improve: Policies, Controls and Guidelines
- Policies, Controls and Guidelines
- Compliance and Decision-Making Authorities
Module 10: DPI: Governance, Risk and Compliance
- Risk Management and Governance
- Governance and DPI
Module 11: DPI: Organizational Change Management
- Organizational Change Management (OCM)
- Impact of OCM and DPI
- Managing Stakeholders
Module 12: DPI: Effective Communication
- All About Communication
- Feedback Channels
Module 13: DPI Summary
- DPI Summary
- DPI Sample Exam Questions
- DPI Exercise
Module 14: Create, Deliver & Support
- Organizational Structures
- Collaboration vs. Cooperation
- Team Competencies
Module 15: CDS: Team Culture & Differences
- Team Culture & Differences
Module 16: CDS: Employee Satisfaction Management
- Employee Satisfaction
- Customer-Orientation
- Communication
- Workforce Planning
Module 17: CDS: Results-Based Measuring & Reporting
- Measuring and Reporting
- Continual Improvement
Module 18: CDS: Know How Practices Contribute
- Service Value Streams
- Designing Service Value Streams
- Value Stream Mapping
- Metrics for Value Streams
Module 19: CDS: The Value Stream for a New Service
- Value Streams for a New Service
Module 20: CDS: The Value Stream for User Support
- Value Stream for User Support
Module 21: CDS: Know How to Create, Deliver & Support
- Managing Queues and Backlogs
- Prioritizing Work
- Shift-left
- Sourcing
Module 22: CDS Summary
- CDS Summary
- CDS Sample Exam Questions
- CDS Exercise
Module 23: Drive Stakeholder Value
Module 24: DSV: Explore to Engage
- Mutual Readiness
- Managing Suppliers & Partners
- Service Relationship Types
- Building Service Relationships (Three C’s of Trustworthiness)
- Service Provider Capabilities and Customer Needs
Module 25: DSV: Shape, Demand and Define Service Offerings
- Design Digital Service Experiences – Lean
- Design Digital Service Experiences – Agile
- Service Design Thinking and Service Blueprinting
Module 26: DSV: Designing Digital Service Experiences
- Design for Onboarding
- Selling and Procuring
Module 27: DSV: Agree
- Onboarding and Offboarding Activities
- Relating with Users and Fostering Relationships
- User Engagement and Delivery Channels
Module 28: DSV: Onboard
- Enabling Users for Service
- Elevating Mutual Capabilities
- Offboarding
Module 29: DSV: Co-Create
- Ongoing Service Interactions
- Service Requests
- Moments of Truth & Intelligent Disobedience
Module 30: DSV: User Communities
- User Communities and User Feedback
Module 31: DSV: Realize Value
- Service Value and Value Realization
- Tracking Performance, Outputs, and Outcomes
Module 32: DSV: The Customer Journey
- Evaluate and Improve the Customer Journey
- Continual Improvement
- Charging and Billing
Module 33: DSV Summary
- DSV Summary
- DSV Sample Exam Questions
- DSV Exercise
Module 34: High Velocity IT
- HVIT Terms
- Digital Transformation
Module 35: HVIT: Objectives
- Valuable Investments
- Fast Development, Resilient Operations
- Value Co-creation; Assured Conformance
Module 36: HVIT: ITIL 4 and the Digital Product Lifecycle
- Four Dimensions
- PESTLE
- Service Value System
Module 37: HVIT: Service Value Chain
- Service Value Chain
- SVC and the Consumer
- SVC and Value Streams
- Digital Product Lifecycle
Module 38: HVIT: Fundamental Concepts for Delivering HVIT
- Five behaviors for HVIT
- Principles, Models and Concepts
- Purpose: Ethics; Design Thinking
Module 39: HVIT: Safety Culture
- People: Safety Culture
- Progress: Complex Environments
Module 40: HVIT: Lean Culture
- Progress: Lean; Toyota Kata
- HVIT Approaches
- Lean, Agile, Resilient, Continuous
- Service Dominant Logic
Modules 41: HVIT Summary
- HVIT Summary
- HVIT Samples Exam Questions
- HVIT Exercise
Module 42: Managing Professional Transition Summary
- Summary Recap of Foundation, DPI, CDS, DSV, HVIT
- Full Sample Exam
Certification
The Managing Professional Transition Exam is provided by PeopleCert. Students must take and complete an Accredited ITIL 4 Managing Professional Transition Course prior to taking the exam. Here are the exam details:
- Prerequisite: Candidate must have taken an Accredited Course provided by an Accredited ITIL Training Provider (ATO) and submit proof to PeopleCert in order to be approved to take the exam. The GogoTraining course transcript and/or Certificat of Completion meets PeopleCert's requirement. You will need to upload your documentation in your PeopleCert account.
- Duration: 90 Minutes ( Up to 25% additional time can be requested by students that are taking the exam in a language that is not their native language)
- Type of Exam: Multiple Choice with 1 correct answer per question
- Number of Questions: 40 (Each question is worth 1 point and you must answer 70% or 28 questions correctly to pass the exam)
- Are Books Allowed: No, this is a closed book exam
- Recommended Duration of Study: 30 hours.
How Is the Exam Taken?
The exam vouchers provided with the GogoTraining Managing Professional Online Video Course are for online proctored exams. This gives you the flexibility of taking the exam from any location.
When Will I Receive My Exam Voucher?
Exam voucher orders are purchased within 24 hours following purchase Monday to Friday.
How Long Is My Exam Voucher Valid?
Exam vouchers are valid for 1 year from the date of purchase. If for any reason you need an extension, PeopleCert sells 6 month exam extensions as long as the extension is purchased prior to the date your exam voucher is set to expire. Please note that the exam extension must be ordered before your exam expires.
How Do I Schedule My Exam?
Once we order your voucher you will receive an immediate email from PEOPLECERT which includes a link and instructions on how to register to take your exam.
When Can I Take My Exam?
Exam slots are available 7 days a week 24 hours a day. Exam vouchers are valid for 1 year from the date of purchase. If for any reason you do not take your exam within the year you can purchase an exam voucher extension that will be valid for an additional 6 months. Please note that the extension must be ordered before your exam expires.
If you have any questions email customerservice@gogotraining.com. This course will be Accredited by PeopleCert when it is released.
Thank you for choosing GogoTraining!
