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When you purchase this course you will receive access to these materials.
These links are activated when you purchase this course.
This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.
You will be awarded a Letter of Course Attendance when you finish this course. You will be able to print or email the Letter of Attendance and share your accomplishment with everyone.
This Certification is provided by PeopleCert. This course qualifies students to for ITIL Recertification. When you take and complete this course and pass the exam, all your previous ITIL Certifications will be recertified for 3-years. You can recertify at anytime. Even if your ITIL Certifications have lapsed. All PeopleCert exams are provided online.
Exam Overview
Receiving Your Official PeopleCert Certification Exam
When you purchase the exam or course & exam package, we order your Exam Voucher Code from PeopleCert. This is a manual process. You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours of placing your order Monday to Friday. Please check your SPAM folder and the email address you provided to us if you haven't received the email within this time. The Exam Voucher Code is valid for 12 months.
How to Prepare to Pass Your Exam
All GogoTraining courses come with a Training Plan to help you master the material and prepare for your exam. In addition, you will receive 2 AXELOS approved Sample Exams to test your knowledge, the official course syllabus, the official AXELOS Service Desk Publication (Digital Copy) and PeopleCert Course Support Materials. Upon completing the course you will receive a Letter of Attendance from GogoTraining. In order to receive the designation of ITIL 4 Practitioner - Service Desk Certified you will need to take and pass the PeopleCert ITIL 4 Practitioner - Service Desk Exam.
How to Take an Online Proctored PeopleCert Exam
In order to take your exam you will need the following System Requirements:
For complete details, download the PeopleCert Online Exam Instructions under the Get Your Course Materials tab.
How to Upload Your Letter of Course Attendance on PeopleCert.org
Candidates may upload their Letter of Attendance through the Upload a Certificate option under the Certifications & Memberships tab of their PeopleCert account.
PeopleCert Recertification Process
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years. You only need 1 new ITIL course/certification to renew all your ITIL certifications. The Practice Manager 1-day courses offer the most cost effective method to recertify and gain new skills.
PeopleCert Complaints Policy
This document sets out our complaints policy and procedure and is written for our:
This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:
Please find the detailed policy here.
For assistance from GogoTraining please Contact Us.
GogoTraining Support Policy
If you have any questions or concerns about your course, please Contact Us.
Interested in an Instructor Support Package? Click here to receive information on how to join the Instructor Access Forum.
When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.
Welcome to GogoTraining's ITIL 4 Practitioner: Service Desk course. This eLearning course had been developed by GogoTraining using Official PeopleCert Training Materials (OTM) with PeopleCert’s permission. GogoTraining is a PeopleCert Authorized Training Organizations (ATO) and this course has been accredited by PeopleCert.
The IT Service Desk is the communication center of the IT organization. It provides a single point of contact (SPOC) with IT for everyone who uses IT services, including employees, customers, and business partners. The Service Desk provides business support, as well as managing incidents and service requests and acting as a communication hub for users about all things IT. Some people call it the “face” of IT operations because it is the most visible point of communication and coordination between IT and its customers. The place that everyone turns to for help with IT incidents and service requests.
IT Service desks take the traditional concept of technical help desks to a new level. Not only do they help users to fix issues, but they play a key role in learning about business needs and delivering and supporting IT services. If you currently work in or manage your service desk or want to gain the skills and knowledge required to be hired into a Service Desk organization, then this course is for you.
The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to validate their skills and receive their Service Desk Certification. It focusses on service requests and incident resolution and covers the four dimensions of service management (organizations & people, information & technology, value streams & processes, partners & suppliers).
By completing this course and gaining your ITIL 4 Practitioner: Service Desk Certification you will be able to:
In order to take this course, you must hold the ITIL 4 Foundation Certification or the ITIL 4 Managing Professional Transition Certification. In order to sit for the exam, you must complete this course and receive the official Letter of Attendance for this course.
1.0: Service Desk Practice
2.0: Value Streams and Processes
3.0: Organizations and People
4.0: Information and Technology
5.0: Partners and Suppliers
6.0: Service Desk Capability Development
7.0: What's Next
This Certification is provided by PeopleCert. This course qualifies students to for ITIL Recertification. When you take and complete this course and pass the exam, all your previous ITIL Certifications will be recertified for 3-years. You can recertify at anytime. Even if your ITIL Certifications have lapsed. All PeopleCert exams are provided online.
Exam Overview
Receiving Your Official PeopleCert Certification Exam
When you purchase the exam or course & exam package, we order your Exam Voucher Code from PeopleCert. This is a manual process. You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours of placing your order Monday to Friday. Please check your SPAM folder and the email address you provided to us if you haven't received the email within this time. The Exam Voucher Code is valid for 12 months.
How to Prepare to Pass Your Exam
All GogoTraining courses come with a Training Plan to help you master the material and prepare for your exam. In addition, you will receive 2 AXELOS approved Sample Exams to test your knowledge, the official course syllabus, the official AXELOS Service Desk Publication (Digital Copy) and PeopleCert Course Support Materials. Upon completing the course you will receive a Letter of Attendance from GogoTraining. In order to receive the designation of ITIL 4 Practitioner - Service Desk Certified you will need to take and pass the PeopleCert ITIL 4 Practitioner - Service Desk Exam.
How to Take an Online Proctored PeopleCert Exam
In order to take your exam you will need the following System Requirements:
For complete details, download the PeopleCert Online Exam Instructions under the Get Your Course Materials tab.
How to Upload Your Letter of Course Attendance on PeopleCert.org
Candidates may upload their Letter of Attendance through the Upload a Certificate option under the Certifications & Memberships tab of their PeopleCert account.
PeopleCert Recertification Process
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years. You only need 1 new ITIL course/certification to renew all your ITIL certifications. The Practice Manager 1-day courses offer the most cost effective method to recertify and gain new skills.
PeopleCert Complaints Policy
This document sets out our complaints policy and procedure and is written for our:
This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:
Please find the detailed policy here.
For assistance from GogoTraining please Contact Us.
GogoTraining Support Policy
If you have any questions or concerns about your course, please Contact Us.
How can we help? Customer Service is standing by to get you pricing and answer your questions.