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When you purchase this course you will receive access to these materials.
This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.
You will be awarded a Letter of Course Attendance when you finish this course. You will be able to print or email the Letter of Attendance and share your accomplishment with everyone.
Exam Information
Certification Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
Interested in an Instructor Support Package? Click here to receive information on how to join the Instructor Access Forum.
When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.
The ITIL 4 Practitioner: Service Level Management practice is part of the ITIL 4 Practice Manager Collaborate, Assure and Improve course series and provides best practice guidance on how to set clear, business-based targets for service utility, warranty, and experience, and to ensure that service delivery and use is properly assessed, monitored and managed against these targets.
The ITIL 4 Foundation Certificate or the ITIL 4 Managing Professional Transition Certification is required.
This certification is considered an Advanced Certification and requires students to take an Accredited Course and upload their Course Letter of Attendance to achieve certification after passing the official PeopleCert Service Level Management Exam.
ITIL 4 Certification Renewal
As of 2023, all PeopleCert Global Best Practice Certifications need to be renewed after 3 years. Taking this course and successfully passing the Service Level Management Exam will renew all existing ITIL Certifications for 3 additional years.
Module 1: Introduction to Service Level Management
Module 2: Value Streams and Processes
Module 3: Organizations and People
Module 4: Information and Technology
Module 5: Partners and Suppliers
Module 6: Capability Assessment and Development
Exam Information
Certification Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
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