Video Title
Length
01: Introduction to ITIL Managing Professional Transition Version 5
26 min
02: Introduction to ITIL Product, Service and Experience - Part 1
27 min
03: Introduction to ITIL Product, Service and Experience - Part 2
29 min
04: The ITIL Product and Service Lifecycle Management Activities - Part 1
25 min
05: The ITIL Product and Service Lifecycle Management Activities - Part 2
29 min
06: The ITIL Product and Service Lifecycle Management Activities - Part 3
30 min
07: The ITIL Product and Service Lifecycle Management Activities - Part 4
16 min
08: The ITIL Product and Service Lifecycle Management Activities - Part 5
29 min
09: The ITIL Product and Service Lifecycle Management Activities - Part 6
29 min
10: The ITIL Product and Service Lifecycle Management Activities - Part 7
30 min
11: The ITIL Product and Service Lifecycle Management Activities - Part 8
30 min
12: The ITIL Product and Service Lifecycle Management Activities - Part 9
30 min
13: The ITIL Product and Service Lifecycle Management Activities - Part 10
30 min
14: The ITIL Product and Service Lifecycle Management Activities - Part 11
27 min
15: The ITIL Product and Service Lifecycle Management Activities - Part 12
27 min
16: The ITIL Product and Service Lifecycle - Part 1
27 min
17: The ITIL Product and Service Lifecycle - Part 2
26 min
18: The ITIL Product and Service Lifecycle - Part 3
23 min
19: Introduction to ITIL Experience
24 min
20: Experience Stakeholders and Tensions
23 min
21: Experience and the ITIL Four Dimensions
31 min
22: Experience in the ITIL Product and Service Lifecycle - Part 1
25 min
23: Experience in the ITIL Product and Service Lifecycle - Part 2
29 min
24: Experience in the ITIL Product and Service Lifecycle - Part 3
20 min
25: Capturing Experience: Evidence, Signals, and Quality - Part 1
25 min
26: Capturing Experience: Evidence, Signals, and Quality - Part 2
28 min
27: Capturing Experience: Evidence, Signals, and Quality - Part 3
26 min
28: Service Journeys: Relationships, Agreements, and Stakeholder Journeys - Part 1
25 min
29: Service Journeys: Relationships, Agreements, and Stakeholder Journeys - Part 2
30 min
30: Service Journeys: Relationships, Agreements, and Stakeholder Journeys - Part 3
19 min
31: Service Journeys: Relationships, Agreements, and Stakeholder Journeys - Part 4
23 min
32: Service Journeys: Relationships, Agreements, and Stakeholder Journeys - Part 5
29 min
33: Service Journeys: Relationships, Agreements, and Stakeholder Journeys - Part 6
30 min
34: ITIL Transformation - Part 1
22 min
35: ITIL Transformation - Part 2
15 min
36: Transformation Patterns - Part 1
24 min
37: Transformation Patterns - Part 2
24 min
38: End-to-end Transformation Examples
31 min
39: Measurement, Tools, Learning, and Synthesis - Part 1
20 min
40: Measurement, Tools, Learning, and Synthesis - Part 2
20 min
41: ITIL and AI
14 min
42: ITIL and Other Frameworks
7 min
Total:
17 hrs 34 mins
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Meet Your Instructor
Get Your Course Materials
Course Materials
When you purchase this course you will receive access to these materials.
- Student Guide
- Managing Professional Candidate Syllabus
- Transformation Candidate Syllabus
- How to Use Your Sample Exams
- Managing Professional Sample Paper 1
- Managing Professional Sample Paper 2
- Transformation Sample Paper 1
- Transformation Sample Paper 2
- ITIL Version 5 Master Glossary
- PMP PDU Information
- PeopleCert Online Exam Instructions for PC and Mac
- Accessing PeopleCert eBooks
- PeopleCert Complaint Policy
- PeopleCert Membership CPD Guide
- How to Activate Your PeopleCert Plus Membership
Course Transcript
Transcript
This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.
Letter of Course Attendance
Letter of Course Attendance
You will be awarded a Letter of Course Attendance when you finish this course. You will be able to print or email the Letter of Attendance and share your accomplishment with everyone.
How to Take Your Exam
How to Take Your Exam
Overview:
To achieve the Managing Professional Transition designation, you need to pass two exams. Once covers ITIL Transformation and the other the Managing Professional Transition courses, Product, Service, and Experience. There is 1 fee for the exam and 2 exams which can be scheduled separately and taken in any order.
- Mandatory Training: You must complete an accredited ITIL 5 Managing Professional Transition Training Course like the one provided by GogoTraining. You must complete the course and upload your Official Letter of Course Attendance to take the exam.
- Prerequisites: You must hold a valid ITIL 4 Managing Professional (MP), ITIL 4 Master, or ITIL v3 Expert designation to be eligible for this fast-track route.
- You must take both exams and pass both for success. Once achieved, ITIL v3 Experts and ITIL 4 Managing Professionals will be awarded the ITIL Managing Professional (Version 5) Designation. ITIL 4 Masters will receive their ITIL 5 Master Designation.
Exam Overview:
Exam 1: ITIL Transformation (Version 5)
- 40 Questions
- 90 Minutes
- Multiple Choice
- Open Book
- Passing Score is 70%
Exam 2: ITIL Managing Professional Transition - Product, Service, Experience (Version 5)
- 60 Questions
- 120 Minutes
- Multiple Choice
- Open Book
- Passing Score 70%
Ask the Instructor a Question
QA Forum
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When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.
Course Description
The ITIL® 5 Managing Professional Transition (MPT) course is designed to transition ITIL V3 Experts, ITIL 4 Managing Professionals and ITIL 4 Master’s to ITIL 5. It is the most effective way to upgrade your ITIL Certifications to ITIL 5 and grow your IT Service Management Career.
By taking this course:
- ITIL V3 Experts gain the ITIL 5 Managing Professional Designation without having to have taken any ITIL 4 Certifications. This opportunity allows V3 Experts to take 1 course & exam versus 4 courses & exams.
- ITIL 4 Managing Professional gain the ITIL 5 Managing Professional Designation without having to take the 4 new ITIL 5 Strategic Leader Courses & Exams. Take 1 course & exam versus 4 courses & exams.
- ITIL 4 Masters gain the ITIL 5 Master Designation versus having to take 6 courses and exams. Take 1 course & exam versus 6 courses & exams.
Course Introduction
This intensive transition course is designed for certified ITIL professionals to bridge the gap between previous versions and the ITIL 5 framework. You will move beyond traditional process management into a unified value-driven model that integrates digital products, customer/employee experience, and AI-native strategy. By the end of this course, you will be equipped to lead digital transformations and manage high-performing teams in complex, modern operating models.
Student Benefits (Why Take This Course?)
- Future-Proof Your Credentials: Immediately upgrade your existing certifications to the latest global standard (ITIL 5) through a single streamlined exam.
- Strategic Leadership Impact: Evolve from a "process manager" to a Strategic Leader capable of aligning technology decisions with measurable business outcomes.
- Enhanced Earning Potential: Stand out in the job market with specialized knowledge in AI governance and digital product leadership.
- Efficiency & Value Delivery: Gain the tools to eliminate redundant work, reduce operational risk, and deliver services that demonstrably provide value to stakeholders.
Course Overview
The course, when delivered live, is a 5-day course. The eLearning version is 20 hours as there are not student questions or breaks. Here is a look at what is covered in each section.
Section 1: The New Digital Product & Service Lifecycle
Knowledge: Deep dive into the Product and Service Lifecycle Model (PSLM) and its 8 iterative stages
Benefit: Move away from linear processes to a Product Management mindset suitable for Agile and DevOps.
- Section 2: AI-Native Guidance & Governance
- Knowledge: Exploring how the entire ITIL 5 framework is enhanced by Artificial Intelligence
- Benefit: Learn to implement AI-assisted decision-making and ethical governance, positioning yourself at the forefront of modern IT.
- Section 3: Experience Management (ITIL 5 Experience)
- Knowledge: Shift from SLAs to Experience Level Agreements (XLAs) and human-centered design
- Benefit: Gain the skills to measure human friction and sentiment, ensuring IT delivers services that users actually value.
- Section 4: Leading Digital Transformation (ITIL 5 Transformation)
- Knowledge: Master the shared module for all ITIL 5 streams, focusing on organizational change and governance.
- Benefit: Acquire the leadership tools to manage complex, non-linear transitions and align digital strategy with business purpose.
- Section 5: Value Streams & Exam Preparation
- Knowledge: Practical application of Value Stream Mapping across high-velocity environments
- Benefit: Consolidate your learning and prepare for the transition exam to achieve the Managing Professional (MP) designation in one step.
What You Will Learn (Knowledge Acquired):
- The ITIL 5 Ecosystem: Master the shift from "service-only" thinking to an integrated Product and Service Management model.
- AI & Automation Mastery: Gain practical knowledge on how to govern and apply AI-native practices across the entire service value system.
- Experience-Led Management: Learn to design and manage services through the lens of Experience (EX/CX) to reduce friction and drive deeper engagement.
- Advanced Transformation: Understand the mechanics of leading large-scale organizational change using the new ITIL 5 Transformation and Strategy modules.
- Optimized Value Streams: Learn to map and optimize value streams specifically for high-velocity, platform-based environments.
Outline
01: Introduction to ITIL Managing Professional Transition Version 5
02: Introduction to ITIL Product, Service and Experience - Part 1
03: Introduction to ITIL Product, Service and Experience - Part 2
04: The ITIL Product and Service Lifecycle Management Activities - Part 1
05: The ITIL Product and Service Lifecycle Management Activities - Part 2
06: The ITIL Product and Service Lifecycle Management Activities - Part 3
07: The ITIL Product and Service Lifecycle Management Activities - Part 4
08: The ITIL Product and Service Lifecycle Management Activities - Part 5
09: The ITIL Product and Service Lifecycle Management Activities - Part 6
10: The ITIL Product and Service Lifecycle Management Activities - Part 7
11: The ITIL Product and Service Lifecycle Management Activities - Part 8
12: The ITIL Product and Service Lifecycle Management Activities - Part 9
13: The ITIL Product and Service Lifecycle Management Activities - Part 10
14: The ITIL Product and Service Lifecycle Management Activities - Part 11
15: The ITIL Product and Service Lifecycle Management Activities - Part 12
16: The ITIL Product and Service Lifecycle - Part 1
17: The ITIL Product and Service Lifecycle - Part 2
18: The ITIL Product and Service Lifecycle - Part 3
19: Introduction to ITIL Experience
20: Experience Stakeholders and Tensions
21: Experience and the ITIL Four Dimensions
22: Experience in the ITIL Product and Service Lifecycle - Part 1
23: Experience in the ITIL Product and Service Lifecycle - Part 2
24: Experience in the ITIL Product and Service Lifecycle - Part 3
25: Capturing Experience: Evidence, Signals, and Quality - Part 1
26: Capturing Experience: Evidence, Signals, and Quality - Part 2
27: Capturing Experience: Evidence, Signals, and Quality - Part 3
28: Service Journeys: Relationships, Agreements, and Stakeholder Journeys - Part 1
29: Service Journeys: Relationships, Agreements, and Stakeholder Journeys - Part 2
30: Service Journeys: Relationships, Agreements, and Stakeholder Journeys - Part 3
31: Service Journeys: Relationships, Agreements, and Stakeholder Journeys - Part 4
32: Service Journeys: Relationships, Agreements, and Stakeholder Journeys - Part 5
33: Service Journeys: Relationships, Agreements, and Stakeholder Journeys - Part 6
34: ITIL Transformation - Part 1
35: ITIL Transformation - Part 2
36: Transformation Patterns - Part 1
37: Transformation Patterns - Part 2
38: End-to-end Transformation Examples
39: Measurement, Tools, Learning, and Synthesis - Part 1
40: Measurement, Tools, Learning, and Synthesis - Part 2
41: ITIL and AI
42: ITIL and Other Frameworks
Certification
Overview:
To achieve the Managing Professional Transition designation, you need to pass two exams. Once covers ITIL Transformation and the other the Managing Professional Transition courses, Product, Service, and Experience. There is 1 fee for the exam and 2 exams which can be scheduled separately and taken in any order.
- Mandatory Training: You must complete an accredited ITIL 5 Managing Professional Transition Training Course like the one provided by GogoTraining. You must complete the course and upload your Official Letter of Course Attendance to take the exam.
- Prerequisites: You must hold a valid ITIL 4 Managing Professional (MP), ITIL 4 Master, or ITIL v3 Expert designation to be eligible for this fast-track route.
- You must take both exams and pass both for success. Once achieved, ITIL v3 Experts and ITIL 4 Managing Professionals will be awarded the ITIL Managing Professional (Version 5) Designation. ITIL 4 Masters will receive their ITIL 5 Master Designation.
Exam Overview:
Exam 1: ITIL Transformation (Version 5)
- 40 Questions
- 90 Minutes
- Multiple Choice
- Open Book
- Passing Score is 70%
Exam 2: ITIL Managing Professional Transition - Product, Service, Experience (Version 5)
- 60 Questions
- 120 Minutes
- Multiple Choice
- Open Book
- Passing Score 70%
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