DITS Live with Dr. Suzanne Van Hove

The ITIL 4 Leader: Digital & IT Strategy Certification is a senior level course/certification designed for individuals with three (3) or more years of management experience.  It focuses on the importance and challenges of creating an appropriate digital strategy to enable success across departments and organizations.  It also looks at how the digital business strategy can (and should) be integrated into the IT strategy and aligned with the wider organization’s goals.

The course explores the use of the ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology.  It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts into strategic levels among companies and business leaders. 

Course Features

• This course is taught by ITIL Expert and IT Service Management Leader, Dr. Suzanne Van Hove. 
• When you take this course you have direct access to Suzanne to ask questions and gain from her experience.
• This course in a self-paced on-demand course so you drive your training schedule.  
• The course comes with 1 Year Access
• Course Materials
• You will receive 4 Case Study Assignments that Dr. Van Hove will grade.
• Sample Exams
• Exam Advice

ITIL 4 Practices

The course covers the following ITIL 4 practices to enable students to understand the factors that contribute to success in this arena:

• Architecture Management
• Measurement and Reporting 
• Portfolio Management
• Risk Management
• Service Financial Management
• Strategy Management
• Workforce and Talent Management

Who Should Take This Course?

This course is designed for professionals across organizations who would like guidance and certification in the practices that will enable them to help craft a digital vision, shape an IT and business strategy and drive organizational change including:

• IT Service Managers
• Business Directors
• Heads of Departments
• Experienced Professionals looking to advanced their career 
• Seasoned Project Managers and Business Analysts who want to learn about IT Strategy

Module 00: Course Introduction

Module 01: DITS Case Study

• Analysis of the DITS Case Study and Risk Assessment Report

Module 02: DITS Overview

• Background and Introductory Information

Module 03: DITS and the Guiding Principles

• Apply the ITIL Guiding Principles to All Aspects of DITS

Module 04: Key Concepts Applied to Strategy

• Understand ‘Digital’ Concepts – Digital Technology, Digital Business, Digital Organization, Digital Transformation, Digitization

Module 05: Products and Services

• Differentiate Between Product and Service Management, Digital and IT Strategies, Business Strategies and Business Models

Module 06: DITS and the SVS

• Opportunity/Demand; Value
• Governance; Continual Improvement
• Practices

Module 07: Strategy Management (StM) Practice

• Purpose
• Practice Success Factors

Module 08: DITS, SVS SVC Creating Value

• External Analysis: PESTLE 
• Internal Analysis: Four Dimensions 

Module 09: Digital Disruption and Organizational Viability

• Organizational Viability, Agility, Resilience

Module 10: VUCA (Practical Assignments)

• Explain and Apply VUCA

Module 11: Digital Transformation (Practical Assignments)

• VUCA & Digital Transformation 
• Applying HVIT Concepts

Module 12: Digital Disruption and Organizational Viability

• Three Levels of Digital Disruption: Ecosystem, Industry/Market, Organization

Module 13: Influencing an Organizational Position

• Customer/Market Relevance
• Operational Excellence

Module 14: Digital Positioning Tools (Practical Assignments)

• Digital Positioning Tools: Maturity Models, Digital Positioning Models
• Maturity Models

Module 15: Digital Positioning Models (Practical Assignments)

• Digital Positioning Models
• Practical Assignment #1

Module 16: Customer/Market Relevance and Operational Excellence

• Achieve Customer/Market Relevance
• Customer Vs. Market Relevance Definitions
• Customer Journey

Module 17: Omnichannel Delivery and Support

• Omnichannel Delivery
• Context Sensitive Delivery and Support
• Customer AnalyticsCustomer 360 And Feedback

Module 18: Achieving Operational Excellence

• Relationship Between the Four Dimensions and Operational Excellence
• Competitive Advantage, Continual Improvement, Automation

Module 19: Service Optimization

• Service Optimization
• Technology Replacement Modernization
• Sourcing Strategies
• Workforce Strategies
• Employee 360 Approach

Module 20: Financial Aspects of DITS

• Policies 
• Portfolios

Module 21: Funding Projects, Products, Services

• Funding Projects, Products/Services 
• Balancing Innovation and Operations
• Charging and Charging Models

Module 22: Service Financial Management (SFM) Practice

• Purpose
• Practice Success Factors

Module 23: Portfolio Management Practice

• Purpose
• Practice Success Factors

Module 24: Strategic Approaches for Digital Organizations (Practical Assignments)

• Barrett Model
• Evolution. Innovation
• Agility & Resilience
• Organizational Change Management, Knowledge Management 

Module 25: Social Responsibility & Sustainability (Practical Assignments)

• Social Responsibility, Sustainability
• Triple Bottom Line
• Employee Fulfillment
• Practical Assignment #2

Module 26: Risk and Opportunities

• Risk Management for Digital Organizations
• Risk Definitions, DICE, Risk Posture/Capacity/Appetite/Attitude
• Qualitative and Quantitative Assessment
• Risk Treatment

Module 27: Risk Management (RM) Practice

• Purpose
• Practice Success Factors

Module 28: Encouraging & Managing Innovation

• What Is It 
• Innovation Management

Module 29: Technology Adoption Lifecycle

• Technology Adoption Lifecycle
• Developing an Innovation Culture

Module 30: Creating a Digital Strategy

• Digital Readiness Assessment
• Evaluating Current Capabilities

Module 31: Vision and Strategy

• What is a Vision?
• Strategic Planning

Module 32: Using a Business Case for DITS

• Business Case, Portfolio, and Strategy Relationships
• Communicating a Business Case
• Dealing with Resistance

Module 33: Implementing Digital Strategy

• Operating Models 
• Organizational Structure

Module 34: Architecture Management (AM) Practice

• Purpose
• Practice Success Factors

Module 35: Workforce & Talent Management (WTM) Practice

• Purpose
• Practice Success Factors

Module 36: Skills for Digital Leaders

• Digital Mindset
• Communication & Relationship Management 
• Agile Management 

Module 37: Leadership Skills

• Leadership Skills
• Education/Learning/Training

Module 38: Strategy Coordination & Implementation (Practical Assignments)

• Strategy Implementation – General Information
• Satir Model

Module 39: Large-Scale Transformation (Practical Assignments)

• Large-Scale Implementation
• Incremental Implementation
• Mergers/Acquisitions
• Individual Change Implementation
• Practical Assignment #3

Module 40: Parallel Operating Models (POMs)

• Cannibalism, Erosion
• Concurrence
• Synergism

Module 41: Assessing the Success of a DITS

• Metrics
• Cascading/Linking Measurements

Module 42: Objectives & Key Results (OKR)

• Objectives & Key Results (OKRs)
• Measurement Principles: Progress, Performance, Relevance

Module 43: Instrumenting Strategy

• Instrumenting Strategy
• Operational Reports/Dashboards
• Analytical Reports

Module 44: Measurement and Reporting (MR) Practice

• Purpose
• Practice Success Factors

Module 45: Activities of a Digital Transformation Program (Practical Assignments)

• Define Activities by Scope and Objective of the Transformation

Module 46: Course Summary

All students must have a minimum of three (3) years IT Managerial Experience in order to qualify to take this course.

There are two paths to qualifying to take the Digital and IT Strategy (DITS) Course:

• Take and complete the ITIL 4 Foundation Certification
• Take and complete the ITIL 4 Managing Professional Certification

Please note that if you are ITIL 4 Managing Professional Certified, after you take and successfully complete the DITS course you will have the DITS Certification and the ITIL 4 Strategic Leader Designation.  If you come to this course from the ITIL 4 Foundation Certification, then you will need to take this course and the ITIL 4 Strategic Leader Direct, Plan and Improve Course to hold the ITIL 4 Strategic Leader Designation.