Course Description
The ITIL 4 Leader: Digital & IT Strategy Certification is a senior level course/certification designed for individuals with three (3) or more years of management experience. It focuses on the importance and challenges of creating an appropriate digital strategy to enable success across departments and organizations. It also looks at how the digital business strategy can (and should) be integrated into the IT strategy and aligned with the wider organization’s goals.
The course explores the use of the ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology. It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts into strategic levels among companies and business leaders.
Course Features
- This course is taught by ITIL Expert and IT Service Management Leader, Dr. Suzanne Van Hove.
- When you take this course you have direct access to Suzanne to ask questions and gain from her experience.
- This course in a self-paced on-demand course so you drive your training schedule.
- The course comes with 1 Year Access
- Course Materials
- You will receive 4 Case Study Assignments that Dr. Van Hove will grade.
- Sample Exams
- Exam Advice
ITIL 4 Practices
The course covers the following ITIL 4 practices to enable students to understand the factors that contribute to success in this arena:
- Architecture Management
- Measurement and Reporting
- Portfolio Management
- Risk Management
- Service Financial Management
- Strategy Management
- Workforce and Talent Management
Who Should Take This Course?
This course is designed for professionals across organizations who would like guidance and certification in the practices that will enable them to help craft a digital vision, shape an IT and business strategy and drive organizational change including:
- IT Service Managers
- Business Directors
- Heads of Departments
- Experienced Professionals looking to advanced their career
- Seasoned Project Managers and Business Analysts who want to learn about IT Strategy
In This Course You Will Learn:
- How to use ITIL Guiding Principles in digital and IT strategy decisions and activities
- Understand the concepts of
- Digital and IT Strategy its relationship to the Service Value System (SVS) and the Service Value Chain
- Be able to explain and understand how these concepts work together to create value in digitally and informationally transformed markets
- Know why organizations need to change the way they do business in markets that experience digital and IT disruption
- Understand how organization use digital and IT strategy to stay viable in markets that have been disrupted by digital technology
- Know which approaches are possible to achieve customer/market and operational excellence
- How to successfully advocate for the implementation of a digital and IT strategy
- How to implement a digital and IT strategy
Prerequisites
All students must have a minimum of three (3) years IT Managerial Experience in order to qualify to take this course.
There are two paths to qualifying to take the Digital and IT Strategy (DITS) Course:
- Take and complete the ITIL 4 Foundation Certification
- Take and complete the ITIL 4 Managing Professional Certification
Please note that if you are ITIL 4 Managing Professional Certified, after you take and successfully complete the DITS course you will have the DITS Certification and the ITIL 4 Strategic Leader Designation. If you come to this course from the ITIL 4 Foundation Certification, then you will need to take this course and the ITIL 4 Strategic Leader Direct, Plan and Improve Course to hold the ITIL 4 Strategic Leader Designation.
Outline
Module 00: Course Introduction
Module 01: DITS Case Study
- Analysis of the DITS Case Study and Risk Assessment Report
Module 02: DITS Overview
- Background and Introductory Information
Module 03: DITS and the Guiding Principles
- Apply the ITIL Guiding Principles to All Aspects of DITS
Module 04: Key Concepts Applied to Strategy
- Understand ‘Digital’ Concepts – Digital Technology, Digital Business, Digital Organization, Digital Transformation, Digitization
Module 05: Products and Services
- Differentiate Between Product and Service Management, Digital and IT Strategies, Business Strategies and Business Models
Module 06: DITS and the SVS
- Opportunity/Demand; Value
- Governance; Continual Improvement
- Practices
Module 07: Strategy Management (StM) Practice
- Purpose
- Practice Success Factors
Module 08: DITS, SVS SVC Creating Value
- External Analysis: PESTLE
- Internal Analysis: Four Dimensions
Module 09: Digital Disruption and Organizational Viability
- Organizational Viability, Agility, Resilience
Module 10: VUCA (Practical Assignments)
Module 11: Digital Transformation (Practical Assignments)
- VUCA & Digital Transformation
- Applying HVIT Concepts
Module 12: Digital Disruption and Organizational Viability
- Three Levels of Digital Disruption: Ecosystem, Industry/Market, Organization
Module 13: Influencing an Organizational Position
- Customer/Market Relevance
- Operational Excellence
Module 14: Digital Positioning Tools (Practical Assignments)
- Digital Positioning Tools: Maturity Models, Digital Positioning Models
- Maturity Models
Module 15: Digital Positioning Models (Practical Assignments)
- Digital Positioning Models
- Practical Assignment #1
Module 16: Customer/Market Relevance and Operational Excellence
- Achieve Customer/Market Relevance
- Customer Vs. Market Relevance Definitions
- Customer Journey
Module 17: Omnichannel Delivery and Support
- Omnichannel Delivery
- Context Sensitive Delivery and Support
- Customer AnalyticsCustomer 360 And Feedback
Module 18: Achieving Operational Excellence
- Relationship Between the Four Dimensions and Operational Excellence
- Competitive Advantage, Continual Improvement, Automation
Module 19: Service Optimization
- Service Optimization
- Technology Replacement Modernization
- Sourcing Strategies
- Workforce Strategies
- Employee 360 Approach
Module 20: Financial Aspects of DITS
Module 21: Funding Projects, Products, Services
- Funding Projects, Products/Services
- Balancing Innovation and Operations
- Charging and Charging Models
Module 22: Service Financial Management (SFM) Practice
- Purpose
- Practice Success Factors
Module 23: Portfolio Management Practice
- Purpose
- Practice Success Factors
Module 24: Strategic Approaches for Digital Organizations (Practical Assignments)
- Barrett Model
- Evolution. Innovation
- Agility & Resilience
- Organizational Change Management, Knowledge Management
Module 25: Social Responsibility & Sustainability (Practical Assignments)
- Social Responsibility, Sustainability
- Triple Bottom Line
- Employee Fulfillment
- Practical Assignment #2
Module 26: Risk and Opportunities
- Risk Management for Digital Organizations
- Risk Definitions, DICE, Risk Posture/Capacity/Appetite/Attitude
- Qualitative and Quantitative Assessment
- Risk Treatment
Module 27: Risk Management (RM) Practice
- Purpose
- Practice Success Factors
Module 28: Encouraging & Managing Innovation
- What Is It
- Innovation Management
Module 29: Technology Adoption Lifecycle
- Technology Adoption Lifecycle
- Developing an Innovation Culture
Module 30: Creating a Digital Strategy
- Digital Readiness Assessment
- Evaluating Current Capabilities
Module 31: Vision and Strategy
- What is a Vision?
- Strategic Planning
Module 32: Using a Business Case for DITS
- Business Case, Portfolio, and Strategy Relationships
- Communicating a Business Case
- Dealing with Resistance
Module 33: Implementing Digital Strategy
- Operating Models
- Organizational Structure
Module 34: Architecture Management (AM) Practice
- Purpose
- Practice Success Factors
Module 35: Workforce & Talent Management (WTM) Practice
- Purpose
- Practice Success Factors
Module 36: Skills for Digital Leaders
- Digital Mindset
- Communication & Relationship Management
- Agile Management
Module 37: Leadership Skills
- Leadership Skills
- Education/Learning/Training
Module 38: Strategy Coordination & Implementation (Practical Assignments)
- Strategy Implementation – General Information
- Satir Model
Module 39: Large-Scale Transformation (Practical Assignments)
- Large-Scale Implementation
- Incremental Implementation
- Mergers/Acquisitions
- Individual Change Implementation
- Practical Assignment #3
Module 40: Parallel Operating Models (POMs)
- Cannibalism, Erosion
- Concurrence
- Synergism
Module 41: Assessing the Success of a DITS
- Metrics
- Cascading/Linking Measurements
Module 42: Objectives & Key Results (OKR)
- Objectives & Key Results (OKRs)
- Measurement Principles: Progress, Performance, Relevance
Module 43: Instrumenting Strategy
- Instrumenting Strategy
- Operational Reports/Dashboards
- Analytical Reports
Module 44: Measurement and Reporting (MR) Practice
- Purpose
- Practice Success Factors
Module 45: Activities of a Digital Transformation Program (Practical Assignments)
- Define Activities by Scope and Objective of the Transformation
Module 46: Course Summary
Certification
The ITIL 4 Digital and IT Strategy course is one of two modules that makes up the ITIL 4 Strategic Leader Certification.
Course/Certification Requirements
The Digital and IT Strategy (DITS) Course can be taken if you have:
- Taken and completed the ITIL 4 Foundation Certification
- Taken and completed the ITIL 4 Managing Professional Certification
Please note that if you are ITIL 4 Managing Professional Certified, completing this course, the 4 case studies and successfully passing the PeopleCert DITS Exam will give you DITS Certification and the ITIL 4 Strategic Leader Designation. If you come to this course from the ITIL 4 Foundation Certification, then you will need to take this course and the ITIL 4 Strategic Leader Direct, Plan and Improve Course in addition to this course to achieve the ITIL 4 Strategic Leader Designation.
In order to take this course and sit for the certification exam you must:
- Have a minimum of 3 years managerial experience
- Complete the video course
- Complete and receive a passing score on the 4 Case Study Assignments
Exam Criteria:
In order to take the PeopleCert Digital and IT Strategy Exam students must take an Accredited course from an Accredited Training Provider. In order to take the course students must have a minimum of three (3) years' experience in IT Management, complete the course and achieve a passing score on the 4 case study assignments.
Exam
In order to schedule and sit for the exam you must have completed the video course and received a passing mark on your 4 assignments from Dr. Van Hove. Then you can schedule and take the exam. The exam consists of 30 multiple choice questions and you have 60 minutes to complete them.
When you complete the video course and have successfully completed your 3 Case Studies, GogoTraining Customer Service will contact PeopleCert and your Exam Voucher will be sent to you directly by PeopleCert. When you receive it you can schedule the day and time of your exam.
How to Upload Your Letter of Course Attendance on PeopleCert.org
Candidates may upload their Letter of Attendance through the Upload a Certificate option under the Certifications & Memberships tab of their PeopleCert account.
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This document sets out our complaints policy and procedure and is written for our:
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- trainees on courses at one of our partners;
- candidates in our PeopleCert business and IT exams; and
- all interested parties who receive a direct or indirect service from us related to our business and IT qualifications.
This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:
- PeopleCert partners;
- the exams and associated services offered by PeopleCert.
Please find the detailed policy here.
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