ITIL 4 Foundation Podcasts
00: Course Introduction: ITIL® 4 Foundation
01: ITIL 4 Foundation Exam Tips
02: High-Level Service Management and Introduction
03: Key Concepts
04: Services Defined
05: Service Offerings & Relationship
06: Putting it All Together
07: The Service Relationship Model
08: Axel Car Hire Example
09: Critically of Value
10: The Dimensions of Service Management
11: Information & Technology
12: Partners & Suppliers
13: Value Streams and Processes
14: ITIL’s Service Value System (SVS)
15: SVS Components
16: Overview of ITIL’s Service Value Chain (SVS)
17: SVS – Plan
18: SVS - Improve
19: SVS - Engage
20: SVS - Design & Transition
21: SVS – Obtain/Build & Deliver & Support
22: ITIL’s 7 Guiding Principles
23: Start Where You Are
24: Progress Iteratively with Feedback
25: Think and Work Holistically
26: Optimize & Automate
27: Introduction to Key ITIL Practices
28: General Management Practices
29: Continual Improvement
30: The Continual Improvement Model
31: Continual Improvement & Guiding Principles
32: Service Management Practices (SMP)
33: SMP Change Control
34: SMP Incident Management
35: Problem Management
36: SMP Service Requests Management
37: SMP The Service Desk
38: Service Level Management (SLM)
39: Information Analysis for SLM
40: Technical Management Practices
41: Conclusion