VeriSM™ Foundation Certification Training

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Course - Save $300.00!
  • Delivery Type: The Course is taken online
  • Length of Access: 1 year
  • Features: 24/7 Access, Real Instructors, Classroom Materials and Exercise Guides. Exam Prep and Instructor Support.
$595.00 $295.00 Add to Cart
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Course with Exam
  • Course Delivery: The Course is taken online
  • Exam Delivery: The Exam is delivered online
  • Length of Access: 1 year
  • Features: 24/7 Access, Real Instructors, Classroom Materials and Exercise Guides.
  • Exam Details: Click here to view
$499.00 Add to Cart
Exam Only
VeriSM™ Foundation
  • Delivery Type: Online Webcam Proctored
  • Hardware Requirements: Computer with Webcam and Internet Access
  • Exam Details: Click here to view
$275.00 Add to Cart

What should I do if my video will not play?

There are many things that can affect the quality of your video so we have put together these instructions to help you review all the things that need to be tested in order to trouble-shoot video quality.

The first thing we want to assure you is that we have done everything possible to make sure that our videos will play well.  Our videos are hosted in the cloud by Akamai.  Akamai has servers around the world to make sure that your videos are sent from the server that is closest to you.  By hosting our videos with Akamai we make sure that you receive the highest video quality. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.

  • Popup Blockers: Please check to make sure that your pop-up blocker is turned off when you go to our website. This will prevent the video window from opening.
  • Your Connection Speed: Internet speed needs to be 2.0 Mbps upload and download to successfully watch the videos.  You will want to check and see if your connection speed is 2.0 Mbps or higher.  You can do this by clicking on this link and running a speed test.
  • Jitter and Packet Loss: Your Jitter rate lets us know if your connection speed is consistent while your Packet Loss rate lets us know if your internet connection could be losing pieces of the video.
    • Go to to determine if there is any Jitter or Packet Loss on your connection.
    • This is measured by a letter scale with A being the best.
      • If your Packet Loss is below a B, your connection is losing pieces of the video and causing the video to skip.
      • If your Jitter is below a B, your connection speed is very inconsistent and may be changing while you are watching the video which will result in buffering issues.
      • If either of these is the case you will need to contact your internet provider.
  • Shared Internet Connection: If you are on a shared internet connection, test playing videos during non-peak hours when usage by others on your network is low.
  • Reset Your Browser: If you've tried all the previous steps, your browser may be retaining data that needs to be deleted, and this requires a reset. If you are using Chrome, use the instructions in this link to reset your browser. If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset. If you are using Firefox, use the instructions in this link to reset your browser.
  • Other things to check:
    • At home or at work, test using different browsers and computers to see if you get the same result.
      • Make sure you have the latest version of the browser you are using.
    • If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset.
    • Try from a different location using a different network.
    • If you are on a wireless connection try a wired solution.
    • If you are on a home network:
      • Test playing the videos when you are the only user on the network.
      • Try by-passing your router to eliminate it as the point of failure. A direct plug from your ISP to your computer will take care of this and will make sure that neither your router nor other users are affecting your connection.
    • If you are running Firefox, you can check your plugins here:
  • Make sure you do not have any other programs open. File sharing and peer to peer sharing programs, even when limited to low bandwidth, can make it almost impossible to stream properly.
  • Tracking Progress on Mobile Devices: The GogoTraining site is designed to use the native player found in your browser. If you are taking your course on a mobile device and want to make sure your progress is tracked, then you will need to play the videos from the native player that is in your browser. Do not download any third party apps to play the videos as they do not allow your progress to be recorded. If you have installed a third party app and want to receive a Course Completion Certificate, then you will need to uninstall the 3rd party app or see if the app has the ability for you to disable it for certain sites.
  • Submitting Debugging Information If you have tried everything else and still are having trouble viewing the videos, you can visit this page where you can help us debug your particular setup by following the instructions on the page and submit the debugging information to us.
Video Title
01: Organizations
26 min
02: Digital Transformation
18 min
03: Service Culture
17 min
04: People
18 min
05: Service Management & Teams
12 min
06: Common Challenges in Service Management
41 min
09: The VeriSM Model Phases: Define Stage Activities
8 min
10: The VeriSM Model Phases: Produce Stage Activities
7 min
11: The VeriSM Model Phases: Provide Stage Activities
8 min
12: The VeriSM Model Phases: Respond Stage Activities
9 min
13: Adapting the VeriSM Model
15 min
14: Progressive Practices: Agile
21 min
15: Progressive Practices: DevOps
15 min
16: Progressive Practices: SIAM
11 min
17: Progressive Practices: Lean
14 min
18: Progressive Practices: Shift Left
9 min
19: Progressive Practices: CX/UX
18 min
20: Progressive Practices: Continuous Delivery
10 min
21: Emerging Technologies
23 min
22: Getting Started with VeriSM
5 min
VeriSM™ Foundation Sample Exam
5 hrs 30 mins

Dr. Suzanne Van Hove

Dr. Suzanne Van Hove. owner of SED-IT, has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. She has developed and received accreditation of her own IT Service Management educational programs.

Perhaps her greatest strength is developing training curriculum that is industry specific. This unique approach gives students practical, real life case studies that enable them to bring best practices to their respective organizations. Large and small organizations around the globe have benefited from her proprietary approach. With over 25 years’ experience, Suzanne brings a wealth of knowledge to every engagement – either in the classroom or boardroom. In 2011, Suzanne was recognized the itSMF USA ‘Industry Knowledge Contribution’ Award for her achievements in academia and industry.


Course Materials

When you purchase this course you will receive access to these materials.

  • VeriSM Study Guide
  • Student Guide
  • Exercise Guide
  • Exam Prep Guide
  • VeriSM Foundation Sample Exam
  • VeriSM Certification Requirements

Course Links

These links are activated when you purchase this course.

  • VeriSM
  • IFDC
  • Course Survey
  • VeriSM Evaluator Course Evaluation


This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.

Certificate of Completion

You will be awarded a Certificate of Completion when you finish this course. You will be able to print or email the certificate and share your accomplishment with everyone.

How to Take Your Exam

Who should get VeriSM Certified?

VeriSM Foundation Certification is essential to anyone who works with products or services, especially:

  • Everyone within a service provider
    • Managers across the organization – learn how to leverage the evolving management practices
    • Service Owners and service manager – maintaining a current skill set and understanding of the changes in service management
    • Executives – as accountable parties for the functionality of the organization, understand where their influence is necessary and required
    • IT Professionals – understand the impact of evolving management practices and how to leverage emerging technologies to service design
  • Undergraduates and graduate students to enhance their skill set and upgrade their employability

The VeriSM Foundation Exam is a 1 hour closed book exam consisting of 40 multiple choice questions.  Candidates must successfully answer 26 questions (65%) to pass the exam.  The exam is available in English only at this time.  The price for the EXIN Online Anywhere exam is $199.  While formal training is not required, it is highly recommended that candidates complete an Accredited VeriSM Foundation course prior to sitting for the exam.

Exam Details:

  • Number of exam questions: 40
  • Type of exam:  Multiple Choice
  • Closed Book
  • No Electronic Equipment Allowed
  • Passing Mark:  26/40 (65%)
  • Duration:  1 hour
  • Available Languages:  English
  • Exam price:  $199

How to Order and Take Your VeriSM Foundation Exam:

You can order your VeriSM Foundation Exam from GogoTraining by purchasing it when you purchase the course or you can purchase it when you are ready to take the exam.  Both options are available on the GogoTraining VeriSM Foundation Page.  When you are ready to take your VeriSM Foundation Exam you will email to let us know you are ready to take your VeriSM Foundation Exam.  

In order to process the exam for you we will need to know the Country you will be in when you take the exam and the language you want the exam to be in.  With this information the GogoTraining Customer Service Team will get your exam order placed.  We process exams Monday to Friday.  Once your exam has been processed the Customer Service team will send you an email with your exam voucher attached.  Once you receive this email you will register for the day and time of day you would like to take your exam.  

You have up to 1 year to use the EXIN VeriSM Foundation Exam Voucher.  Once you begin the process on the EXIN website you have 21 days to complete the exam.  You will see that the exam voucher has an expiration date that is 1 year from the date you requested us to provide the exam voucher, however, once you start the exam process, i.e., select the time/date of the exams, your 21-day clock begins.  

QA Forum

When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.