ITIL PeopleCert Accredited ITIL AI Governance (Version 5)

Course Description

ITIL AI Governance – The ITIL Certification you Can’t Live Without!

 AI is good and AI is bad.  We live in a litigious world.  If you don’t have the right controls in place, you can be broke and out of business tomorrow.  AI can quickly spiral out of control, leaving you with massive bills, and a huge number of AI application to support and manage.  If you thought you had technical debt today, it’s about to grow by a factor of thousands.

 AI is everywhere and you and your company need to be prepared:

• Prepared to protect your brand.
• Prepared to ensure legal compliance.
• Prepare to clean your data/validate the data your AI tools will be using.
• Prepare to manage access to confidential and sensitive data.
• Prepared to provide information the business needs.
• Prepared to safeguard your reputation.
• Prepared to maximize your financial return of AI assets and investments.

To do this companies need to adopt ITIL AI Governance.

ITIL AI Governance is a certification module from PeopleCert that shows the ITIL perspective on AI governance and helps organizations manage the risks, ethics, and compliance challenges of artificial intelligence in service management. Unlike static traditional IT controls, it provides a dynamic approach to handle autonomous, fast-moving AI systems across four key perspectives.

When you Safeguard Brand Reputation with ITIL AI Governance you will:

• Mitigate risks related to Shadow AI.
• Mitigate bias by building testable frameworks to catch discriminatory outputs before they reach customers.
• Control AI hallucinations by setting up strict accuracy boundaries so chatbots do not fabricate false promises or bad advice.
• Maintain Trust by proving to clients and stakeholders that the company uses AI responsibly and ethically.

ITIL AI Governance also Improves Operational Efficiency by:

• Reducing Model Drift
• Standardizing Procurement
• Speeding up Adoption

ITIL AI Governance is an OPPORTUNITY to Save Your Company and Your Career - Can You Afforce to Miss Out?

•  If you are responsible for spearheading automation strategy (CTOs, CIOs & Digital Transformation Mangers) – You Can’t Miss Out!
• If you are responsible for integrating AI tooling into operational workflows (Service Desk Managers, Practice Owners and Solution Designers) – You Can’t Miss Out!
• If you are responsible for enforcing ethical boundaries and data privacy (Data Protection Officers, Internal Auditors and Risk Managers) -
• Are you beginning your ITSM or Digital Product & Service Management Career?

Are There Prerequisites? 

• No
• None
• Not even ITIL Foundation is required – go straight to ITIL AI Governance
• Note – Mandatory training through an Accredited Training organization or Official eLearning is required.  Learners can go straight to the AI Governance Certification with no Foundation requirement.

Is IT Governance Part of the ITIL 5 Pathways (Foundation, Managing Professional, Practice Manager, Strategic Leader or Master?

• No
• ITIL AI Governance is a standalone module, and it is not attached to any of the main certifications nor does it count toward any other ITIL Designations
• Available to everyone!  Start Today!

This Critical AI Governance Certification Covers:

• AI Governance Foundations and Leadership - Understand the difference between having an AI policy and having real AI governance. Describe where an organization sits on the governance maturity spectrum and what good governance makes possible.
• The ITIL AI Governance Improvement - Apply the four-step model: Assess (evaluate current governance maturity and stress-test arrangements), Design (define governance requirements and controls), Implement (deploy governance adjustments), and Maintain (assure, monitor, and continually improve governance).
• The ITIL AI Capability Model (6c) - Identify and describe the six AI capabilities — Creation, Curation, Clarification, Cognition, Communication, and Coordination — and how they shape governance boundaries, risk profiling, and combined behavior.
• Governance Controls and Shadow AI - Design governance controls (preventive, detective, corrective) and decision boundaries. Design Shadow AI controls and apply ethics using a likelihood × impact risk matrix.
• AI Risk, Ethics, and Countermeasures - Identify and describe AI risk categories (bias, privacy, hallucination, opacity), ethical principles, and countermeasures. Apply the capability model and risk-control reasoning to real-world scenarios.
• Cross-Framework AI Governance - Describe how ITIL, PRINCE2, and DevOps provide complementary approaches for AI-enabled work. Apply AI governance within DevOps practices and PRINCE2 methods across stages and decision points.

In This Course You Will Learn:

• Establish effective AI governance across products, services, and operations
• Balance innovation with governance, compliance, and ethical considerations
• Apply the ITIL® AI Governance Model and ITIL AI Capability Model in real-world scenarios
• Support responsible AI adoption at organizational scale

Prerequisites

ITIL AI Governance has no prerequisites, making it easy for professionals from business, technology, governance, compliance, risk and digital transformation to get started. 

Outline

01: Introduction to ITIL AI Governance

02: The AI World and the need for AI Governance

03: What is Governance?

04: What is AI and why we need AI Governance?

05: Risk, Strategy, and the Consequences of Getting it Wrong

06: ITIL as a Governance Toolkit

07: ITIL AI Governance Improvement Model: Assess and Design

08: ITIL AI Governance Improvement Model: Implement and Maintain

09: AI in Your World: Unlock AI in Your Role, Industry, and Organizational Function

10: Connecting AI with Complementary Frameworks

Certification

GogoTraining's ITIL  AI Governance (Version 5) Certification Training Course is Accredited by PeopleCert and taught by David Billouz.  David is s Triple ITIL Master who brings years of practical experience and examples to the course to help you prepare to take and pass your ITIL AI Governance Exam.

Exam Overview

• Exam body: PeopleCert
• Duration: 90 minutes (non-native English speakers receive additional time)
• Format: Multiple-choice, open book
• Number of Questions: 40 Multiple Choice Questions
• Passing Score: 70% or 28 out of 40 questions answered correctly
• Open-Book Exam – Candidates are allowed to reference official Peoplecert core Guidance eBook
• Delivery Options: Online proctored exam (available anytime, anywhere through PeopleCert)

Note: The ITIL® AI Governance exam is open book and scenario-based, consistent with other ITIL (Version 5) advanced modules. You may use the official eBook and Scenario Booklet during the exam.

Receiving Your Official PeopleCert Certification Exam

When you purchase the exam or course & exam package, we order your Exam Voucher Code from PeopleCert. This is a manual process. You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours of placing your order Monday to Friday. Please check your SPAM folder and the email address you provided to us if you haven't received the email within this time.  The Exam Voucher Code is valid for 12 months.

How to Take an Online Proctored PeopleCert Exam

In order to take your exam you will need the following System Requirements:

• Windows® 11, Windows® 11S Windows® 10, Windows® 10S or macOS High Sierra (10.13) onwards
• Dual-core 2.4GHz CPU or faster with 4GB of RAM (minimum)
• Microsoft Edge, Google Chrome, Opera browser is installed (Latest version recommended). Other browsers are not compatible with our Web Based Exam Driver.
• Active Full-Time/Broadband internet connection of at least 4Mbps
• 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
• Keyboard and mouse or another pointing device (keyboard to be set to English characters)
• A web camera (the web camera can be embedded in your computer or be external to the computer). Make sure you can rotate the web camera through a 360-degree rotation as you will be asked to do this on your exam day. Mobile phones cannot be used to take your exam or be used as a substitute for the web camera
• Speakers and microphone (Headsets are only allowed during exam onboarding)

For complete details, download the PeopleCert Online Exam Instructions under the Get Your Course Materials tab.

How to Upload Your Letter of Course Attendance on PeopleCert.org

1. Login to your PeopleCert account
2. Click the profile icon and choose Personal Info from the drop down menu
3. Select My Files tab on the Personal Information page
4. Click Add Your File to select your Letter of Course Attendance
5. Click Upload to submit the document to PeopleCert

To expedite the review of any document you submit to PeopleCert, you can notify them by email at customerservice@peoplecert.org.

Exam Extension

PeopleCert allows students to extend their exam 6 months for a fee.  Exam extensions must be purchased prior to the expiration date of your exam.  If you need an extension, Click Here, and let us know.  PeopleCert does not allow students to extend Take2 exam retakes.

Certification Renewal

All PeopleCert Global Best Practice certifications, including ITIL® AI Governance (Version 5), need to be renewed every 3 years. You have two options to keep your certification current:

 Option A — Pass any ITIL® exam

• Taking and passing any ITIL® exam before your renewal date extends the validity of all your ITIL® certifications for another three years.

Option B — Collect CPD points with PeopleCert Plus Membership

• With an active PeopleCert Plus subscription, you can renew by logging at least 20 Continuous Professional Development (CPD) points per year for 3 consecutive years. PeopleCert Plus also gives you access to industry insights, emerging trends, and best practices to stay current in your field.

GogoTraining provides both training and PeopleCert Plus Memberships so Ask Us About it Today!

PeopleCert Complaints Policy

This document sets out our complaints policy and procedure and is written for our:

• Accredited/Approved Organisations (AOs), our partners;
• Trainees on courses at one of our partners;
• Candidates in our PeopleCert business and IT exams; and
• All interested parties who receive a direct or indirect service from us related to our business and IT qualifications.

This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:

• PeopleCert partners;
• The exams and associated services offered by PeopleCert.

Please find the detailed policy here.

For assistance from GogoTraining please Contact Us.

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