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The ITIL 4 Specialist: Monitor, Support & Fulfil Certification is provided by PeopleCert. This course & exam qualifies students for ITIL Recertification. When you take and complete this course and pass the exam, all your previous ITIL Certifications will be recertified for 3-years. You can recertify at anytime. Even if your ITIL Certifications have lapsed. All PeopleCert exams are provided online. All PeopleCert exams are provided online.
Exam Overview
Receiving Your Official PeopleCert Certification Exam
When you purchase the exam or course & exam package, we order your Exam Voucher Code from PeopleCert. This is a manual process. You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours of placing your order Monday to Friday. Please check your SPAM folder and the email address you provided to us if you haven't received the email within this time. The Exam Voucher Code is valid for 12 months.
How to Prepare to Pass Your Exam
Alll GogoTraining courses come with a Training Plan to help you master the material and prepare for your exam. In addition, you will receive 2 AXELOS approved Sample Exams to test your knowledge, the official course syllabus, the official AXELOS Monitor, Support and Fulfill Publication (Digital Copy) and PeopleCert Course Support Materials. Upon completing the course you will receive a Letter of Attendance from GogoTraining. In order to receive the designation of ITIL Foundation Certified you will need to take and pass the PeopleCert ITIL 4 Foundation Exam.
How to Take an Online Proctored PeopleCert Exam
In order to take your exam you will need the following System Requirements:
For complete details, download the PeopleCert Online Exam Instructions under the Get Your Course Materials tab.
How to Upload Your Letter of Course Attendance on PeopleCert.org
Candidates may upload their Letter of Attendance through the Upload a Certificate option under the Certifications & Memberships tab of their PeopleCert account.
PeopleCert Recertification Process
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years. You only need 1 new ITIL course/certification to renew all your ITIL certifications. The Practice Manager 1-day courses offer the most cost effective method to recertify and gain new skills.
PeopleCert Complaints Policy
This document sets out our complaints policy and procedure and is written for our:
This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:
Please find the detailed policy here.
For assistance from GogoTraining please Contact Us.
GogoTraining Support Policy
If you have any questions or concerns about your course, please Contact Us.
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Welcome to GogoTraining's ITIL 4 Specialist: Monitor, Support & Fulfil course. This eLearning course had been developed by GogoTraining using Official PeopleCert Training Materials (OTM) with PeopleCert’s permission. GogoTraining is a PeopleCert Authorized Training Organizations (ATO) and this course has been accredited by PeopleCert.
The ITIL 4 Specialist: Monitor, Support & Fulfil course combines 5 of the 15 individual practice modules found in the ITIL Practitioner series of courses and focusses on five modules most used to achieve stable operations and a responsive IT department. These are:
Taking the Monitor, Support & Fulfil course and passing the exam awards you the ITIL 4 Specialist: Monitor, Support & Fulfil designation and is one of the key certifications required to be awarded the ITIL 4 Practice Manager designation. The ITIL 4 Practice Manager designation is awarded to individuals who complete MSF and hold either the ITIL 4 Managing Professional or the ITIL 4 Specialist: Create, Deliver & Support designation. In addition, becoming an ITIL 4 Practice Manager is one of the key designations required to becoming and ITIL 4 Master.
For those pursuing a career in service management, the ITIL 4 Practice Manager combines a detailed description of 5 practices and the relationships between them, with information about how to manage teams who execute practice work. In addition it is a requirement for those wishing to become an ITIL 4 Master. Whether you are beginning your journey as a service manager, or aiming to take an important step in your certification, this course will give you what you need.
The course is for professionals who want to establish good cross-practice collaboration and effective service value streams. By completing this course you will be able to demonstrate your understanding and application of the concepts covered in all five ITIL Management Practices at the strategic and operational levels and have a critical piece of the ITIL Master puzzle. If mastering this practice area or becoming and ITIL Master is your goal, then this course is for you.
By completing this course and gaining your ITIL 4 Specialist: Monitor, Support & Fulfil Certification you will be able to:
In order to take this course, you must hold the ITIL 4 Foundation Certification or the ITIL 4 Managing Professional Transition Certification. In order to sit for the exam, you must complete this course and receive the official Letter of Attendance for this course.
1.0: Monitor, Support and Fulfil Practices
2.0: Incident Management
2.1: Incident Management - Value Streams and Processes
2.2: Incident Management - Organizations and People
2.3: Incident Management - Information and Technology
2.4: Incident Management - Partners and Suppliers
2.5: Incident Management Quiz
3.0: Service Desk
3.1: Service Desk - Value Streams and Processes
3.2: Service Desk - Organizations and People
3.3: Service Desk - Information and Technology
3.4: Service Desk - Partners and Suppliers
3.5: Service Desk Quiz
4.0: Monitoring and Event Management
4.1: Monitoring and Event Management - Processes and Value Streams
4.2: Monitoring and Event Management - Organizations and People
4.3: Monitoring and Event Management - Information and Technology
4.4: Monitoring and Event Management - Partners and Suppliers
4.5: Monitoring and Event Management - Quiz
5.0: Problem Management
5.1: Problem Management - Value Streams and Processes
5.2: Problem Management - Organizations and People
5.3: Problem Management - Information and Technology
5.4: Problem Management - Partners and Suppliers
5.5: Problem Management Quiz
6.0: Service Request Management
6.1: Service Request Management - Value Streams and Processes
6.2: Service Request Management - Organizations and People
6.3: Service Request Management - Information and Technology
6.4: Service Request Management - Partners and Suppliers
6.5: Service Request Management - Quiz
7.0: Practice Capability Development
7.1: Practice Capability Development - Quiz
8.0: What's Next
The ITIL 4 Specialist: Monitor, Support & Fulfil Certification is provided by PeopleCert. This course & exam qualifies students for ITIL Recertification. When you take and complete this course and pass the exam, all your previous ITIL Certifications will be recertified for 3-years. You can recertify at anytime. Even if your ITIL Certifications have lapsed. All PeopleCert exams are provided online. All PeopleCert exams are provided online.
Exam Overview
Receiving Your Official PeopleCert Certification Exam
When you purchase the exam or course & exam package, we order your Exam Voucher Code from PeopleCert. This is a manual process. You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours of placing your order Monday to Friday. Please check your SPAM folder and the email address you provided to us if you haven't received the email within this time. The Exam Voucher Code is valid for 12 months.
How to Prepare to Pass Your Exam
Alll GogoTraining courses come with a Training Plan to help you master the material and prepare for your exam. In addition, you will receive 2 AXELOS approved Sample Exams to test your knowledge, the official course syllabus, the official AXELOS Monitor, Support and Fulfill Publication (Digital Copy) and PeopleCert Course Support Materials. Upon completing the course you will receive a Letter of Attendance from GogoTraining. In order to receive the designation of ITIL Foundation Certified you will need to take and pass the PeopleCert ITIL 4 Foundation Exam.
How to Take an Online Proctored PeopleCert Exam
In order to take your exam you will need the following System Requirements:
For complete details, download the PeopleCert Online Exam Instructions under the Get Your Course Materials tab.
How to Upload Your Letter of Course Attendance on PeopleCert.org
Candidates may upload their Letter of Attendance through the Upload a Certificate option under the Certifications & Memberships tab of their PeopleCert account.
PeopleCert Recertification Process
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years. You only need 1 new ITIL course/certification to renew all your ITIL certifications. The Practice Manager 1-day courses offer the most cost effective method to recertify and gain new skills.
PeopleCert Complaints Policy
This document sets out our complaints policy and procedure and is written for our:
This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:
Please find the detailed policy here.
For assistance from GogoTraining please Contact Us.
GogoTraining Support Policy
If you have any questions or concerns about your course, please Contact Us.
How can we help? Customer Service is standing by to get you pricing and answer your questions.