The ITIL 4 Managing Professional Transition (Bridge) Course was created by AXELOS to reward individuals with ITIL V3 advanced certifications by enabling them to skip the four (4) courses in the Managing Professional Series of courses and receive the coveted ITIL 4 Managing Professional designation.Who Can Take This Course?You may take this course if you hold any of the below credentials which allows you to advance your career with 1 course and exam and save over $4,000 in ITIL 4 course and exam fees:ITIL V3 ExpertsIndividuals with 17 or more ITIL V3 creditsIndividuals with 15 or more ITIL V3 Intermediate Credits and ITIL 4 Foundation CertificationWho Will Be Teaching This Course?We are very excited to announce that Dr. Suzanne Van Hove and Doug Tedder will be your course instructors. Suzanne and Doug bring years of hands-on practical experience with them that they will share with you in the course. They bring the learning experience to life online through lectures, stories and learning assessments.What Does This Course Cover?The ITIL 4 Managing Professional Transition course provides an understanding of the new ITIL 4 Foundation concepts and definitions including the key differences between previous ITIL versions and ITIL 4. It is made up of 4 modules:Create, Deliver and Support - How to integrate value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.Drive Stakeholder Vlaue - How to understand and facilitate all types of engagement and interactions between service providers and their customers, users, suppliers and partners.HIgh Velocity IT - How to work with digital organization and digital operating models in high velocity environmentsDirect, Plan and Improve - How to create an IT organizations focused on learning and improving with a strong and effective strategic direction.What Do You Need to Know Before Taking This Course?The instructors would like you to have a solid understanding of the ITIL 4 Foundation information so to make sure you are all set you will receive the ITIL 4 Foundation training module when you take this course. This will make sure you have a solid understanding of the management of modern IT-enabled services and to provide a complete understanding of the ITIL 4 key concepts. What Will you Learn When You Take This Course?In this course students will learn how to practically apply new concepts and receive a solid understanding of each of the 4 modules including:Review the key concepts of service managementUnderstand the four dimensions of service managementComprehend the purpose and components of the ITIL service value systemUnderstand the activities and interconnectivity of the service value chainLearn to plan and build a service value stream that creates, delivers and supports servicesReview how relevant ITIL practices contribute to the create, delivery and support across the SVS and value streamsLearn how to create, deliver and support servicesUnderstand how customer journeys are designed and how to foster stakeholder relationshipsKnow how to shape demand, define service offerings, and onboard and off board customers and usersUnderstand how to engage with others to ensure continual value co-creation and how to realize and validate service valueDelve into the concepts of the high-velocity nature of the digital enterprise and its demandsGain an understanding of digital product lifecycles and how it integrates into the ITIL operating modelCreate a solid base on the importance of the ITIL Guiding Principles and concepts to deliver high velocity ITKnow how to use the key principles and methods of direction and planning to properly as they relate to the scope of the projectUnderstand the role of GRC and how to integrate the principles and methods into the Service Value SystemFacilitate Communication and Organizational Change ManagementIs GogoTraining An Accredited AXELOS and PeopleCert Training Provider"YES - GogoTraining is an AXELOS partner and an PeopleCert Accredited ITIL Training Organizations (ATO). When this course is released it will have received the PeopleCert stamp of approval and be classified as an Accredited ITIL course. One that qualifies you to sit for the Managing Professional Exam. How to Take an Online Proctored PeopleCert ExamIn order to take your exam you will need the following System Requirements:Windows® 10, Windows® 8.1, Windows® 8, Windows® 7Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)Active Full-Time/Broadband internet connection of at least 4Mbps16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higherSpeakers and microphone (the use of headsets is only allowed during onboarding)Keyboard and mouse or another pointing deviceA single web camera (embedded or external) you can rotateFor complete details, Click Here.Have Questions?If you have any questions on this course or the certification Contact Us by calling 877.546.4446 or by email at customerservice@gogotaining.com. We look forward to having you train with Dr. Van Hove and Doug Tedder.
View all course details
Video Title
Length
2 min
20 min
4 min
03: Foundation: Dimensions of Service Management
23 min
04: Foundation: Service Value System (SVS)
15 min
05: Foundation: Service Value Chain (SVC)
24 min
06: Foundation: Guiding Priniciples
24 min
07: Foundation Summary
16 min
DPI Update
5 min
08: Direct, Plan & Improve
21 min
09: DPI: Policies, Controls and Guidelines
17 min
10: DPI: Governance, Risk and Compliance
18 min
11: DPI: Organizational Change Management and Communication
24 min
12: DPI: Effective Communication
22 min
13: DPI Summary
7 min
CDS Update
1 min
14: Create, Deliver & Support
21 min
15: CDS: Team Culture and Differences
17 min
16: CDS: Employee Satisfaction Management
32 min
17: CDS: Results-Based Measuring & Reporting
18 min
18: CDS: Know How Practices Contribute
30 min
19: CDS: The Value Stream for a New Service
13 min
20: CDS: The Value Stream for User Support
15 min
21: CDS: Know How to Create, Deliver & Support
35 min
22: CDS Summary
6 min
DSV Update
2 min
23: Drive Stakeholder Value
24 min
24: DSV: Explore to Engage
41 min
25: DSV: Shape, Demand and Define Service Offerings
24 min
26: DSV: Designing Digital Service Experiences
25 min
27: DSV: Agree
41 min
28: DSV: Onboard
17 min
29: DSV: Co-Create
20 min
30: DSV: User Communities
14 min
31: DSV: Realize Value
30 min
32: DSV: The Customer Journey
16 min
33: DSV Summary
10 min
34: High Velocity IT
25 min
35: HVIT: Objectives
20 min
36: HVIT: ITIL 4 and the Digital Product Lifecycle
29 min
37: HVIT: Service Value Chain
17 min
38: HVIT: Fundamental Concepts for Delivering HVIT
21 min
39: HVIT: Safety Culture
18 min
40: HVIT: Lean Culture
23 min
41: HVIT Summary
3 min
42: Managing Professional Transition Summary
11 min
Course Survey
Module 00: Course Introduction: ITIL® 4 Managing Professional Transition
- Agenda & Introductions
- Overview of the Transition Certification
- Transition Exam Details
- Materials to Support the Class
Module 01: Foundation
- Introduction
Module 02: Foundation: Key Definitions
- Key Definitions
- Service Offering
- Service Relationship Management
- Service Provision
- Service Consumption
Module 03: Foundation: Dimensions of Service Management
- Dimensions of Service Management
- Organizations & People
- Information & Technology
- Partners & Suppliers
- Value Streams & Processes
Module 04: Foundation: Service Value System (SVS)
- Service Value System (SVS)
Module 05: Foundation: Service Value Chain (SVC)
- Service Value Chain (SVC)
Module 06: Foundation: Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep it Simple and Practical
- Optimize and Automate
Module 07: Foundation Summary
- Foundation Summary
- Foundation Sample Questions
- Foundation Exercise: ITIL4 MPT – Foundation Review v1
Module 08: Direct, Plan & Improve
- Scope and Strategic Planning
- Cascading Objectives
Module 09: Direct, Plan & Improve: Policies, Controls and Guidelines
- Policies, Controls and Guidelines
- Compliance and Decision-Making Authorities
Module 10: DPI: Governance, Risk and Compliance
- Risk Management and Governance
- Governance and DPI
Module 11: DPI: Organizational Change Management
- Organizational Change Management (OCM)
- Impact of OCM and DPI
- Managing Stakeholders
Module 12: DPI: Effective Communication
- All About Communication
- Feedback Channels
Module 13: DPI Summary
- DPI Summary
- DPI Sample Exam Questions
- DPI Exercise
Module 14: Create, Deliver & Support
- Organizational Structures
- Collaboration vs. Cooperation
- Team Competencies
Module 15: CDS: Team Culture & Differences
- Team Culture & Differences
Module 16: CDS: Employee Satisfaction Management
- Employee Satisfaction
- Customer-Orientation
- Communication
- Workforce Planning
Module 17: CDS: Results-Based Measuring & Reporting
- Measuring and Reporting
- Continual Improvement
Module 18: CDS: Know How Practices Contribute
- Service Value Streams
- Designing Service Value Streams
- Value Stream Mapping
- Metrics for Value Streams
Module 19: CDS: The Value Stream for a New Service
- Value Streams for a New Service
Module 20: CDS: The Value Stream for User Support
- Value Stream for User Support
Module 21: CDS: Know How to Create, Deliver & Support
- Managing Queues and Backlogs
- Prioritizing Work
- Shift-left
- Sourcing
Module 22: CDS Summary
- CDS Summary
- CDS Sample Exam Questions
- CDS Exercise
Module 23: Drive Stakeholder Value
- Customer Journey
- Benefits
Module 24: DSV: Explore to Engage
- Mutual Readiness
- Managing Suppliers & Partners
- Service Relationship Types
- Building Service Relationships (Three C’s of Trustworthiness)
- Service Provider Capabilities and Customer Needs
Module 25: DSV: Shape, Demand and Define Service Offerings
- Design Digital Service Experiences – Lean
- Design Digital Service Experiences – Agile
- Service Design Thinking and Service Blueprinting
Module 26: DSV: Designing Digital Service Experiences
- Design for Onboarding
- Selling and Procuring
Module 27: DSV: Agree
- Onboarding and Offboarding Activities
- Relating with Users and Fostering Relationships
- User Engagement and Delivery Channels
Module 28: DSV: Onboard
- Enabling Users for Service
- Elevating Mutual Capabilities
- Offboarding
Module 29: DSV: Co-Create
- Ongoing Service Interactions
- Service Requests
- Moments of Truth & Intelligent Disobedience
Module 30: DSV: User Communities
- User Communities and User Feedback
Module 31: DSV: Realize Value
- Service Value and Value Realization
- Tracking Performance, Outputs, and Outcomes
Module 32: DSV: The Customer Journey
- Evaluate and Improve the Customer Journey
- Continual Improvement
- Charging and Billing
Module 33: DSV Summary
- DSV Summary
- DSV Sample Exam Questions
- DSV Exercise
Module 34: High Velocity IT
- HVIT Terms
- Digital Transformation
Module 35: HVIT: Objectives
- Valuable Investments
- Fast Development, Resilient Operations
- Value Co-creation; Assured Conformance
Module 36: HVIT: ITIL 4 and the Digital Product Lifecycle
- Four Dimensions
- PESTLE
- Service Value System
Module 37: HVIT: Service Value Chain
- Service Value Chain
- SVC and the Consumer
- SVC and Value Streams
- Digital Product Lifecycle
Module 38: HVIT: Fundamental Concepts for Delivering HVIT
- Five behaviors for HVIT
- Principles, Models and Concepts
- Purpose, People, Process
- Purpose: Ethics; Design Thinking
Module 39: HVIT: Safety Culture
- People: Safety Culture
- Progress: Complex Environments
Module 40: HVIT: Lean Culture
- Progress: Lean; Toyota Kata
- HVIT Approaches
- Lean, Agile, Resilient, Continuous
- Service Dominant Logic
Modules 41: HVIT Summary
- HVIT Summary
- HVIT Samples Exam Questions
- HVIT Exercise
Module 42: Managing Professional Transition Summary
- Summary Recap of Foundation, DPI, CDS, DSV, HVIT
- Full Sample Exam
You may take this course if you hold any of the below credentials which allows you to advance your career with 1 course and exam and save over $4,000 in ITIL 4 course and exam fees:
- ITIL V3 Experts
- Individuals with 17 or more ITIL V3 credits
- Individuals with 15 or more ITIL V3 Intermediate Credits and ITIL 4 Foundation Certification
