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ITIL Practitioner Podcasts

00: Course Introduction: ITIL® Practitioner
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01: ITIL Practitioner Exam Tips
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02: Introduction
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03: Solutions to Exercises 1-3
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04: Guiding Principles
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05: Solutions to Exercise 4
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06: The CSI Approach
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07: Solutions to Exercise 5
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08: Metrics & Measurements
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09: Solutions to Exercise 6
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10: Communication
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11: Solutions to Exercise 7
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12: Organizational Change Management
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13: Solutions to Exercise 8
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