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ITIL Service Offerings and Agreements Podcasts

00: Course Introduction: ITIL® Service Offerings and Agreements
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01: Service Management as a Practice
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02: Processes, Functions and Generic Roles
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03: Service Management Key Concepts
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04: Introduction to SOA
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05: Exercise: Implementing Challenges, CSFS/KPIS and Risks
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06: Service Portfolio Management Part 1
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07: Service Portfolio Management Part 2
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08: Service Portfolio Management Part 3
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09: Service Portfolio Management Part 4
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10: Service Catalog Management Part 1
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11: Service Catalog Management Part 2
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12: Business Relationship Management Part 1
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13: Business Relationship Management Part 2
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14: Service Level Management Part 1
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15: Service Level Management Part 2
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16: Service Level Management Part 3
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17: Supplier Management Part 1
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18: Supplier Management Part 2
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19: Demand Management Part 1
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20: Demand Management Part 2
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21: Financial Management Part 1
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22: Financial Management Part 2
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23: Financial Management Part 3
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24: Financial Management Part 4
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25: Service Management Technology
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26: ITIL Service Offerings and Agreements Exam Tips
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