ITIL Service Offerings and Agreements Podcasts
00: Course Introduction: ITIL® Service Offerings and Agreements
01: Service Management as a Practice
02: Processes, Functions and Generic Roles
03: Service Management Key Concepts
04: Introduction to SOA
05: Exercise: Implementing Challenges, CSFS/KPIS and Risks
06: Service Portfolio Management Part 1
07: Service Portfolio Management Part 2
08: Service Portfolio Management Part 3
09: Service Portfolio Management Part 4
10: Service Catalog Management Part 1
11: Service Catalog Management Part 2
12: Business Relationship Management Part 1
13: Business Relationship Management Part 2
14: Service Level Management Part 1
15: Service Level Management Part 2
16: Service Level Management Part 3
17: Supplier Management Part 1
18: Supplier Management Part 2
19: Demand Management Part 1
20: Demand Management Part 2
21: Financial Management Part 1
22: Financial Management Part 2
23: Financial Management Part 3
24: Financial Management Part 4
25: Service Management Technology
26: ITIL Service Offerings and Agreements Exam Tips