ITIL Service Strategy Podcasts
00: Course Introduction: ITIL® Service Strategy
01: ITIL Service Strategy Exam Tips
02: Service Management as a Practice Part 1
03: Service Management as a Practice Part 2
04: Exercise: ITSM and Failure
05: Strategy and Services
06: Services and Value
07: Customers and Service Providers
08: Defining Services
09: Service Economics
10: Sourcing Strategies
11: Strategy Management for IT Services (StM) Part 1
12: Strategy Management for IT Services (StM) Part 2
13: Service Portfolio Management (SPM) Part 1
14: Service Portfolio Management (SPM) Part 2
15: Financial Management (FM) Part 1
16: Financial Management (FM) Part 2
17: Demand Management (DM) Part 1
18: Demand Management (DM) Part 2
19: Business Relationship Management (BRM) Part 1
20: Business Relationship Management (BRM) Part 2
21: Governance & Organizations Part 1
22: Governance & Organizations Part 2
23: Implementation & Technology Part 1
24: Implementation & Technology Part 2